Customer Success Client

Katie Hidalgo

Melissa, TX ********.**@*****.*** 718-***-**** https://www.linkedin.com/in/katie-hidalgo Professional Summary

Results-driven Client Success and Strategic Sales professional with extensive experience in customer success, sales strategy development, and client relationship building. Proven ability to increase retention rates, optimize business processes, and drive revenue growth through innovative solutions. Skilled in conducting discovery sessions, delivering impactful presentations, and leveraging data analytics to align solutions with customer objectives. Skills

Customer Success: Client Retention, SaaS Solutions, Discovery Sessions, Churn Reduction Sales Expertise: Sales Strategy, Account Management, Revenue Growth, Solution Advising Technical Proficiency: CRM Software, Data Analysis, Business Process Automation Leadership: Strategic Collaboration, Stakeholder Management, Problem Solving Additional Skills: Emotional Intelligence, Adaptability, Market Analysis, Product Knowledge Work Experience

Verizon – Remote

Client Success Manager/Senior Strategic Sales (Sep 2022-Sep 2024)

● Built relationships with high-value clients, increasing satisfaction by 20% and maintaining a 95% retention rate.

● Conducted regular client reviews to align priorities, reducing customer churn by 25%.

● Collaborated with teams to address challenges, leading to a 15% rise in contract renewals and account expansion.

● Spearheaded cross-functional teams to design and implement scalable processes, increasing client retention rates by 20% Account Manager/Customer Success (Apr 2020 – Sep 2022)

● Retained 95% of key accounts through superior account management and proactive service.

● Analyzed customer data to exceed sales targets, achieving recognition as a top-performing sales team.

● Reduced customer churn by 25% identifying whitespace opportunities and aligning solutions with client needs. Solutions Manager/Customer Success (Feb 2015 – Apr 2020)

● Decreased client support tickets by 30% through effective training programs and user proficiency initiatives.

● Partnered with product teams; integrated client feedback, resulting in a 15% increase in product adoption rates.

● Achieved high performance in solution sales within top-grossing locations under fast-paced conditions with an increase of 35% Solutions Specialist/Customer Success (Dec 2007 – Feb 2015)

● Provided customers with a basic understanding of the functionality of the products for immediate use. Empowered customers with essential product knowledge, enabling immediate adoption and maximizing initial user experience.

● Contributed to industry events and publications, sharing insights on customer success and digital transformation.Shared thought leadership on customer success and digital transformation; contributed to industry events and publications, enhancing brand credibility and customer engagement.

Volunteer Experience

Volunteer Marketing Coordinator

Verizon, Dallas, TX. Sept 2023 – Jan 2024

● Developed and executed marketing campaigns that raised over $50k for a high-profile police ball.

● Implemented process automation techniques that streamlined event planning, saving 15% in operational costs.

● Fostered community partnerships and boosted event attendance by 20% through strategic outreach efforts. Education

Strayer University

Bachelor of Arts in Business Management & Marketing, expected graduation: June 2026 Certifications

Verizon Scrum Master

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