Receptionist, Help Desk, Customer Service
Resume:
GRETCHEN SPENCER
** ******* ******, ******, ** **520 508-***-**** *********************@*****.*** 1
Administrative Professional
Energetic, accomplished professional with more than 25 years of office experience. Reputation for effective team management, quality office administration, and strong organizational techniques. Detail-oriented with excellent written/oral communication skills to establish strong relationships and succeed within a fast-paced environments. Possess outstanding analytical capabilities and demonstrated talent to provide comprehensive support. Solid multi-tasking and time management skills. Looking to secure a key position in a progressive organization where I can utilize my proven skills, commitment, knowledge and strong work ethic to add the growth of the organization. Skilled in:
Administration Client Services Helpdesk Operations Printing Password Resets Report Generation Audit Support Word Excel PowerPoint Outlook Phone Mail Sort Shipping & Receiving Purchase Orders
PROFESSIONAL EXPERIENCE
Abby Kelley Foster Charter School, Worcester, MA 2016-2025 SIMS Administrator / User Support
Massachusetts State Reports,
Information Services - Data Collection
Education Personnel Information Management System (EPIMS) Student Information Management System (SIMS)
Student Course Schedule (SCS)
School Safety Discipline Report (SSDR)
Data Base Administration, Rediker, Gradebook, Naviance, TeachPoint, OneCallNow
EndUser Support, Printers, Copiers, Overheads, Desktop Support, XEROX, Worcester, MA 2002-2015 IT System Network Migration Specialist / Lead System Administrator
Led successful migration of data (from NetApp to Isilon) for Pathology, Sleep Center, Ophthalmology, Radiology / Oncology, and Office of Clinical Integration.
Worked closely with department staff and leaders to effectively plan, communicate, and implement full project lifecycles with minimal negative impact to operations.
Always ensured compliance with Service Level Agreements (SLA).
Delivered projects on or before timeframe and in alignment with objectives through effective allocation of resources.
Introduced Hyena Total System Administration hospital-wide as well as delivered related training to desktop team to ensure optimal user support. System is currently used throughout the IT department for Active Directory, AD Management, AD Bulk Editing, AD Importing, Server / Workstation, User and Group, Service Job / Task Scheduling, Disk / File Event, Printer / Print Job, and Exporting / Reporting operations.
Handled proper development and administration of residents’ access to organization’s computer network.
Orchestrated efforts of System Administration Queue team charged with responding to requests and resolving problems reported through the UMMHC trouble ticket system.
Led system administration and migration, transitioning Home Health to VNA Care, Hospital Lab to Quest, and Wing Memorial Hospital to BayState.
Implemented data storage solutions for retention and migration.
Successfully streamlined UMMHC's Active Directory, implemented Group Policies, and set up Central Store.
Worked with IS Security to maintain top security standards around Employee and Vendor Access, Files / Shares, and VPN.
Migrated user / department data from Windows Servers to NetApp Storage. UMASSMEMORIAL HOSPITAL, Worcester, MA 1998-2002 System Administrator GRETCHEN SPENCER
39 Raymond Street, Holden, MA 01520 508-***-**** *********************@*****.*** 2
Diagnosed, reported, and troubleshot network security violations as well as problems in the areas of hardware, software, power, and communication.
RSA SecurID- Setup, Enduser support, updates, token ordering
Ensured high levels of service excellence by effectively addressing client inquiries and requests for technical support.
Enhanced the performance of new IT staff members through creation and organization of training programs.
Worked as part of the team charged with outsourcing IT Department to ACS / Xerox.
Provided administration of user accounts / terminations.
Migrated user / department data from Novel to Windows Servers, eliminating Novel from the environment.
Completed Exchange backups and restores from 1999-2001.
Contributed to the implementation of TSM as a backup solution. MEMORIAL HOSPITAL, Worcester, MA 1997-1998 PC Support Specials
Delivered outstanding customer desktop support on time and in alignment with individual needs in the areas of Active Directory, group policies, systems / data access, security, and personal / department storage allocation.
Assisted IT Department on smooth merger between Memorial Hospital and UMass Medical Center.
Achieved promotion for superior performance and contributions. HEALTHSOURCE (Cigna), Worcester, MA 1986-1996
Positions held during my tenure:
System Support Analyst
Mainframe and PC Support Specialist
Credentialing Application Support Specialist
Administrative Assistant Physician Credentialing and Recruitment
Sales Rep Coordinator
Administrative Assistant to Sales and Marketing
Secretary for Sales and Marketing
REFERENCES
Alisha Carpino, Director of Finance and Operations, Ellington Public Schools ******.*******@*****.***
Michelle Vigneux, Director of Development, Quinsigamond Community College ********@***.****.***
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