Customer Service District Manager

Laura Mackay

***********@*****.*** NORFOLK, VA, US +1-757-***-****

WORK HISTORY

Cashier (Sales and Related) at Tinee Giant

April 2023 - Present (2 Years)

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.Calculate total payments received during a time period, and reconcile this with total sales.

Calculate total payments received during a time period, and reconcile this with total sales. Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.

Supervise others and provide on-the-job training.

Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

Compute and record totals of transactions.

Greet customers entering establishments.

Process merchandise returns and exchanges.

Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

Answer customers questions, and provide information on procedures or policies. Compile and maintain non-monetary reports and records. Stock shelves, and mark prices on shelves and items. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Keep periodic balance sheets of amounts and numbers of transactions. Sell tickets and other items to customers.

Merchandise Manager (Management) at Dollar Tree, Inc. April 2021 - September 2023 (2.5 Years)

Developing and maintaining merchandise financial plans to the sub-department and class level, including all financial analysis and OTB management Complete Store Management training modules in preperation of taking over own store in the future

Ensure the fright flow from day of delivery

Remained within open-to-buy guidelines

Manage all aspects of merchandising including assortment planning, advertising and vendor negotiations

Provide the upmost service and making sure leave with a smile Assisted in daily actions and at the registers

Exceed sales and margin goals through expert merchandise development and selection, pricing strategy, managing domestic and international vendor partnerships and creating higher turns Worked with district manager to plan store in a logistical manner Analyze market trends and offerings, as well as domestic and global import sourcing to develop and execute purchases of new merchandise, private label, packaging and programs Ensure the timely receipt of merchandise planned for events and ads Initiated and developed strong vendor relationships Provided leadership, direction, and training to Merchandise Planners Prepare nightly deposits and reconcile store paperwork Open and closing the store according to operation hours. Leading and direction employees in everyday task to operate the store. Counting and assuring all money is accounted for in the register and safe to show proper money handling skills. Responsible for making schedules to accommodate for each shift. Checking in all truck orders and vendors that comes into the store.

Cahshier Stocker at Dollar Tree, Inc.

April 2018 - September 2023 (5.5 Years)

Responsible for running thr pos system and properly handle all cash transactions. To greet everyone that walks in to promote good customer service and promote any special items weekly that the company has to help increase sells In between customers responsible for taking merchandise and properly organize and place in the proper place.

Responsible for helping customers solve any issues that they may encounter and help locate product that they may be looking for and or suggest any substitutes if we do not have it. Keep and maintain a clean,organized, and safe environment for both customers and employees EDUCATION

Ic Norcom High School - High School

Graduated 2011-01-01

General Studies

SKILLS

process sale transaction, 10 years

complete financial transaction, 10 years

sales, 10 years

Microsoft office, 10 years

Customer service, 10 years

Communication skilks, 10 years

Sales and related, 10 years

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