Service Representative Customer
Resume:
Maria Marshall
Snellville, GA *****
****************@*****.***
I’m looking for growth and advancement. Motivated, dedicated, hardworking team leader Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Uber Driver
Uber - Atlanta, GA
September 2017 to Present
Drive to locations around the city to pick up commuters traveling to different locations around the area. Customer Service Representative
Encompass Supply Chain Solutions, Inc. - Atlanta, GA July 2019 to June 2022
Responsible for answering high call volume, 80-100 calls per day. Place orders, review orders, insert personal data, Listen to concerns from customer, de-escalate problems and distribution and sale parts, Use program such as Five Nine, Accuterm, internal programs Within the company. Promote polices and procedures with every order placed.
CSR - Customer Service Representative
Delta Air Cargo/ Robert Half - Atlanta, GA
August 2017 to September 2018
Prepared data by compiling and sorting information; establishing entry priorities. Contacted drivers and carriers throughout the work day for updated information on cargo loads. placed and received 25-75 calls a day. Entered customer and carriers account data by inputting alphabetic and numeric information on keyboard. Tracked live cargo freight Verifies entered customer and account data by reviewing, correcting, deleting, incorrect information in web vision. combining data from systems when account information is late in the tracking system.
REASON FOR LEAVING: Contract Expired
CSR - Customer Service Representative
Hire Dynamics - McDonough, GA
August 2016 to January 2017
Manage large amount of incoming calls, Received between 60-100 a day. Identify and assess customers need to achieve satisfaction Verified insurance benefits and policies, added dependents to insurance policy, mailed company brochure upon member request. Build sustainable relationship of trust through open and interactive communication. Provide accurate, valid and complete information by using the right tools. Process customer account and file documents upon customer request. Take a extra mile to insure satisfaction with customers.
REASON FOR LEAVING:Contracted expired Seasonal Work Customer Service Representative
Most Clean LLC - Atlanta, GA
January 2013 to January 2016
Listened and responded to the customers' inquiries promptly. Managed customers' accounts and updated their transaction statuses. Drafted the necessary documents (letter or statements), as required per customer.Maintained records of interactions with the customers.
Coordinated with internal departments to resolve matters and find solutions. REASON FOR LEAVING: Business Closed
Education
High school diploma in Business Ethics
Atlanta Job Corps - Atlanta, GA
September 2005 to December 2006
Skills
• Supply Chain
Certifications and Licenses
Business Technology Certificate
May 2006 to Present
Driver's License
Additional Information
Sonya
Board Member of Stream Energy
Janice Ramsey
Hyundai Motor America Headquarters
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