Insurance Agent Human Resources

India Day

Covington, GA **********@*****.*** 404-***-****

Professional Summary

Dedicated and people-focused professional with over 7 years of experience in customer service, insurance, and administrative support. Proven ability to build trust, manage sensitive information, resolve issues efficiently, and support team goals in fast-paced environments. Eager to bring strong interpersonal skills, attention to detail, and a service-first mindset to an entry-level Human Resources or HR Coordinator role.

Work Experience

Licensed Insurance Agent

Lakeview Household Insurance Solutions – Atlanta, GA May 2024 – Present

Built trusted relationships with clients through effective communication, needs assessments, and tailored solutions

Maintained confidential client records with a focus on accuracy, compliance, and data security

Supported continuous learning and policy training, staying updated on industry regulations

Collaborated with cross-functional teams to meet company-wide goals and improve client satisfaction

Licensed Insurance Agent

Allstate Insurance – Atlanta, GA July 2023 – March 2024

Handled high-volume outbound outreach and coordinated with internal teams to meet service-level objectives

Delivered personalized service while resolving policy, coverage, and account-related issues

Demonstrated strong organizational and documentation skills to track client interactions and policy changes

Built rapport and trust across diverse populations, aligning with DEI-focused values in people management

Retention Specialist

State Farm Mutual Insurance – Atlanta, GA January 2022 – September 2022

Managed policy updates, reinstatements, and sensitive client concerns while maintaining compliance

Provided clear, empathetic support through phone and digital channels, reducing churn and improving satisfaction

Coordinated with internal teams to resolve escalations and improve retention workflows

Gained experience handling confidential information and conducting account troubleshooting

Property Manager

Elon Property Management – Clarkston, GA July 2020 – October 2021

Conducted tours and managed onboarding of new residents, ensuring all documentation and leasing agreements were completed accurately

Provided customer support, resolved tenant disputes, and maintained property records

Collaborated with maintenance and administrative staff to respond to resident concerns

Leasing Front Office Associate

NFC Amenity Management – Atlanta, GA January 2016 – July 2020

Welcomed and supported residents, staff, and vendors, creating a professional and inclusive environment

Assisted with applications, leasing documents, and internal communications

Supervised daily front desk operations, contributing to process efficiency and team coordination

Monitored compliance with fair housing policies and building regulations

Sales Associate

Kids Footlocker – Atlanta, GA October 2015 – March 2018

Built strong customer relationships and resolved service issues quickly

Gained experience in onboarding seasonal staff and training new team members

Maintained organized inventory systems and store operations, supporting broader team goals

Skills

• Employee Relations

• Client Support & Conflict Resolution

• Confidential Document Handling

• Onboarding Assistance

• Microsoft Office Suite (Word, Excel, Outlook)

• CRM & Policy Management Systems

• Cross-Functional Collaboration

• Fair Housing & Compliance Awareness

Education

High School Diploma

Creekside High School – Fairburn, GA

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