Customer Service Relations Specialist

Brittney Lloyd

*** ****** ****** *****, ** ***** 803-***-**** *********@*****.***

Professional Profile

Customer service professional for 10+ years; Experienced in working in a fast-paced environment demanding strong organizational, technical, and interpersonal skills. Highly trustworthy, ethical, and discreet; committed to superior customer service; Confident and posed in interactions with individuals at all levels; Detail-oriented; Able to multi-task.

Summary of Qualifications

·Communicate effectively (Oral and Written) in a timely manner

·Excellent leadership skills with high morals and ethical standards

·Ability to multitask and balance work activities while being proactive in prioritizing tasks

·Managing and resolving client escalations

·Creating an overall productive and enjoyable work environment

·Self-motivated, determined, and consistent

·Great attention to detail for optimal results

·Building strong relationships with customers, team members, and leadership

·Hard working, accountable; meet deadlines

Experience

PERSONAL SHOPPER SAM’S CLUB NOVEMBER 2023- PRESENT

·Shop for member’s online orders

·Dispensing online orders

·Assisted with daily till audits

·Provided timely, courteous and knowledgeable responses of information requested by customers

GROCERY STOCKER KROGER OCTOBER 2012- SEPTEMBER 2023

·Unload shipments when they arrive

·Stock shelves with merchandise

·Cashier

·Assisted customers at the gas stations who were having issues with the pumps

·Provided timely, courteous and knowledgeable responses of information requested by customers

CUSTOMER RELATIONS SPECIALIST SPHERION/ SCANA ENERGY JUNE 2009 – MAY 2012

·Attract potential customers by assisting with inquiries regarding natural gas services & relaying the benefits of services

·Issued orders for gas services (Turn ons, Turn Offs, Reconnects, Meter Sets, and Transfer of Services)

·Addressed billing and credit inquiries

·Listened to customers’ needs and concerns to help with solutions

·Performed administrative and clerical functions such as general typing to document accounts

SALES ASSOCIATE STEIN MART MARCH 2006 – JULY 2009

·Cashier

·Assisted in different sales departments (Men, Women, Accessories, Shoes, Home)

·Set up store displays

·Provided timely, courteous and knowledgeable responses of information requested by customers

EDUCATION

AIKEN TECHNICAL COLLEGE

Major: Social Worker

Computer Skills

·Proficient in Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook

Contact this candidate