Employee Relations Human Resources

JAMILLA REDDICK-HOLMES, SHRM-CP

Essington, PA • 267-***-**** • **************@*****.*** • https://www.linkedin.com/in/jamillaholmes HUMAN RESOURCES, BUSINESS DEVELOPMENT, OPERATIONS MANAGER Compliance Training Customer Service Performance Management Employee Relations Team Development Bachelor’s in Business Administration (BSBA) with a focus on Human Resource Management, and ready to transition into a progressive opportunity. A proven high-performing 20+ year management professional with direct expertise in employee development, staff training, and team management. Built solid two-way partnerships through employee relations and a key contributor to innovative HR employee programs. Knowledgeable of Federal and State employment regulations which involved FLSA, Title VII/EEO, FMLA, HIPAA, PTO, OSHA, Workers’ Compensation and Unemployment Claims. Recognized as an exceptional communicator and advocated HR directives across diverse groups through a wide range of employee training programs. Excited to leverage proven HR knowledge & business expertise into the next career challenge and impact your teams’ day -1. Employee Activities: Ensured employee retention programs and improved team morale. Ability to establish and maintain strong working relationships with staff at all levels of operations, as well as candidates, clients, volunteers, and personnel from various agencies. HR Knowledge: Tactical, proactive, and detail oriented. Delivered recommendations on functional and organizational changes. Developed training requirements and managed resources to accomplish HR objectives. Impacted a diverse, talented and mission-focused workforce. Non-technical Skills: Growth-minded, valued-team member, and self-confident. Action-oriented and realistic to overcome problems, exerted experience to influence results and completed goals. Strong work ethic, takes ownership, with proven team development methods.

Areas of Expertise

Employee & Labor Relations Policy/Procedure Development Screening/Hiring/Interviewing

Staff Recruitment, Onboarding, Retention Data Reporting/Tracking/Analysis Business Process Development

Conflict/Resolution Management Performance Review/Appraisal New Hire Processing/Orientation

Staff Health, Welfare & Safety Benefits/Payroll Administration Organizational Compliance PROFESSIONAL EXPERIENCE

CARE & HELP HOME CARE AGENCY – Pennsylvania 2024 – Present Human Resource Business Partner – (Conshohocken, Philadelphia, Harrisburg, Allentown, Lancaster, Pittsburgh, etc.) Strategic Business and HR Planning - Partner with senior leadership to align business and HR strategies with business objectives; Create and lead business and HR initiatives; Analyze workforce trends to support business growth and change management; Support leadership in managing organizational change effectively. Employee Relations & Engagement - Consultant to managers on employee relations and workplace issues; Conduct investigations; Conflict resolution and mediation; Create and drive initiatives to enhance employee engagement, retention, and satisfaction.

Talent Management - Collaborate with hiring managers on recruitment and onboarding strategies. Performance Management – Assist implementation, and support performance appraisal processes; Provide coaching and feedback to managers on employee development.

Learning & Development - Identify training needs and facilitate leadership development programs. Compliance & HR Policy Implementation and (DEI) - Ensure adherence to labor laws, company policies, and ethical guidelines; Develop and update HR policies based on business and legal requirements; Promote inclusive workplace practices and diversity initiatives.

Jamilla Reddick-Holmes (267) 784 - 1082 **************@*****.*** Page 2 of 2 ALLIANCE CANCER SPECIALISTS – Feasterville, PA 2022 – 2024

Manager, Human Resources – (16 Locations)

Oversees consistent and appropriate application of Human Resources strategies and deliverables in alignment with organizational goals and objectives. Create and Manage Human Resources Policies; Procedures; Administration; Projects; Support and Train Managers and Staff; Employee Relations, and Investigations from start to finish; Compensation, Merit and Market Rate Adjustment Increases; LOA/FMLA/ADA Administration; Worker’s Compensation Administration; Employee Performance Review; Employee Engagement and Total Reward Program; Supports and adheres to the US Oncology Compliance Programs, including Code of Ethics, and Business Standards and Shared Values.

LIBERTY LUTHERAN SERVICES – Bala Cynwyd, PA 2021 – 2022 Human Resources Generalist – The Hearth at Drexel - Senior Independent Living Employee Relations, HRIS, Scheduling, Payroll and Recruiting Assist, Training / Orientation, FMLA, Worker’s Compensation and Unemployment Claims, Employee Incentive and Rewards, Recognition / Morale / Appreciation, Safety Committee, Corrective Action, Conflict Resolution, Daily Counseling / Coaching, Reports. COMFORT KEEPERS HOME HEALTHCARE – West Chester, PA 2019 - 2021 Human Resource and Operations Management

Employee Relations, Recruiting / Hiring / Onboarding, Orientation, Law and Regulations, Measuring Employee and Client Morale, Compensation / benefits, Worker’s Compensation Administration, Training & Development, Human Resource Information System, Incentive / Reward. Team Lead, Sales and Marketing, Client Assessment / Reassessment, Contracts, Decision Making and Conflict Resolution.

TOTAL IMAGE UNISEX BEAUTY SALON – Drexel Hill, PA 2016 - 2020 Operations Manager / Human Resources

Delivered strong leadership and direction, managed day-to-day operations. Built business from-the-ground up from infancy into a thriving operation. Differentiated the salon by offering full salon services not provided by competitors. Steadily increased customer base by exceeding customer expectations and through customer referrals. ACHIEVEMENT HIGHLIGHTS:

• Manage all aspects of financial operations, including accounts payable/receivable, bookkeeping, payroll, budgeting, and tax preparation.

• Achieved greater sales and a 10% increase in revenue by implementing new service offerings and hiring more staff to handle the volume. Ensure the highest level of customer service and satisfaction.

• Manage HR functions, including hiring, training, Onboarding, Evaluating, Developing, Worker’s Compensation claims, State Board inspection and compliance, and Supervising a multifaceted staff. HAHNEMANN UNIVERSITY HOSPITAL – Philadelphia, PA 2005 - 2016 Manager of Safety and Security Services

Exhibited decisive and practical leadership over daily operations for hospital security, patient services, and parking departments. Enterprising problem-solver with tactical vision, keen bottom-line focus, and the ability to identify root causes, devise efficient resolutions, and maximize performance.

ACHIEVEMENT HIGHLIGHTS:

• Drove up employee morale and increase retention by conceptualizing and creating recognition programs through incentives, including awards, recognition luncheons, birthday luncheons, training, and empowerment.

• Ensured adequate staffing to cover all shifts by offering flexible hours and extra days off to accommodate those who worked overtime; implemented shift rotation, as necessary.

• Mentored, coached, directed, and supervised a staff of 35 employees each shift while ensuring compliance with all hospital policies, procedures, and programs.

• Planned and executed security & ethics training, included active shooter, bomb threats, and fire safety.

• Coordinated security services, patient services for one-to-one companion suicide watch, and parking services.

• Supervised and assisted medical staff with combative psychiatric patients and restraints. ALLIED-BARTON – Philadelphia, PA 2003 - 2005

Account Manager & Interim Director

Managed 17 locations in the Philadelphia metro area and conducted on-site training for small groups to support 4000 employees. Additional key duties involved scheduling, budgeting, payroll, recruiting, benefits, worker’s compensation claims and PTO/Leave. ACHIEVEMENT HIGHLIGHT:

• Charged with the organization of special events at the Pennsylvania Academy of Fine Arts and Academy of Music. EDUCATION, TRAINING & CERTIFICATION

Purdue University Global

Bachelor of Science in Business Administration (BSBA), in Human Resources 2018 Chancellor’s, President’s, and Dean’s List Recipient National Society of Collegiate Scholars (Member)

Alpha Beta Kappa – National Honor Society (Member) Related Coursework: Accounting, Finance, Business Law, Small Business Management, Marketing, International Marketing, Social Media Marketing, Human Resource Management, Employee Training and Development, Employment and Staffing, Management Policy and Strategy and Public Speaking for the Professional. Microsoft Word / Excel, PowerPoint, and Microsoft Office.

• Tucker House Nursing & Rehabilitation Center (Human Resource Internship) 2020

• School of Cosmetology, 2007

Empire Beauty School – Philadelphia, PA

Licensed by the PA State Board of Cosmetology

Certification

Society for Human Resource Management (SHRM-CP), Certified December 2022 Professional in Human Resources (PHR), Courses Completed Test Ready *

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