Customer Service Data Entry

Mary Furman

928-***-****

***********@*****.***

Qualifications

Solid administrative and call center experiences

Dedication and drive

Ability to manage tasks in a pressured environment and meet deadlines

Professional Skills

Created new Returns Dept procedures/Idea of the Year 1998 C.H. Briggs

Customer Service, Sales, Managerial Skills and Bookkeeping

Performing data entry, order entry and organizational tasks.

Well-developed communication skills demonstrated through extensive customer service.

Knowledgeable in computer operations, applications and operating systems.

Recognized for outstanding job performance, reliability, multi-task skills, efficiency, accuracy, speed, and timely completion of all assignments.

Interact with customers via phone, emails, and faxes, high volumes of calls.

Strengths in account maintenance, trouble-shooting, sales staff, sales abilities. Ability; to assist supervisory staff in delegating various job duties, answering questions for other customer service associates when needed. Quickly and effectively solve customer challenges, Involvement with other departments to ensure product and order accuracy.

Proficient in PC programs such as, Microsoft Outlook, Windows, Word 07, Excel, Access. ACT, MAS 90, 200, AS 400, Sales Logix, QuickBooks, SOHO, Frontier, VIN Solutions, X-Time, Auto Alert and Car Now Chat.

Employment History:

WCSC Wickenburg AZ Dec 2023-Present

Group home care

Meals

Meds given

Cleaning

Laundry

Aztec Village RV Park Wickenburg AZ Mar 2021-Jan 2023

All outbound/Inbound calls

Emails

Reservations using NEWBOOK

Cleaning office and Bathrooms

Anthony D’Ambrosia Elverson, Pa Oct 2019-Dec 2019 BDC

All outbound calls

All emails

Appts for sales reps

Termin8 Pest Control Murrieta, CA April 2017-Aug 2017 Admin Asst

All outbound calls

All Emails

Billing

Scheduling of Techs

Filing

Car Pros of Tacoma, Tacoma WA Aug 2015- Feb 2017 BDC

All outbound calls 80+

Set all appoints for cars/Sales reps

Follow up on web inquiries, emails

Chat Module

Coordinated Care INS Tacoma, WA 1/2014-12/ 2014 MSR (temp)

Inbound calls for Medicaid Members

Use of Provider One/ US SCRIPTS sites

Call Center

Signet Armorlite San Marcos, Ca. 11/06-06/10 Customer Service Rep II/Inside Sales

All inbound calls up to 100 a day for Lenses

Heavy order and data entry

Account maintenance and setups

Interact with customers and sales reps

All shipping needs, tracking and returns

CH Briggs Reading, Pa 09/1997-3/03 Customer Service Rep

All inbound calls for Kitchen and Bath Hardware, order entry.

Returns, shipping needs

Sales rep needs

Virginia College Online A.S. Paralegal 2010

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