Director of Facilities Support Services

TODD DOUGHERTY

Anna, TX • 214-***-**** • ***************@*****.***

Core Competencies

Operational Management Human Resources Continuous Process Improvements Project Manager Team Development Overall Business Processes Business Development A proven Director of Operational Management with progressive leadership experiences while developing cross functional teams, creating a passion for surpassing financial service objectives via a combination of world class delivery, lean operation methods, renewed marketing directives and incentive driven rewards for team achievement. My main objective is to develop and transform high- potential staff into outstanding leaders demonstrating the creativity critical to financial as well as operational success. Results-orientated professional with proven abilities in strategic planning, project management, process improvement, and manufacturing. Superior work ethic with the ability to identify areas of strengths and weaknesses to devise solutions. Work Experience

Collin College

McKinney, TX February 2021-present

Director of Facilities Support Services

Created and started a new department to include a Control/Call Center, along with implementing a CMMS system providing critical data for our department as well as streamlining all data points while identifying necessary Key Performance Indicators (KPI’s). Onboarded several new vendors from a custodial to elevators. Contract awarded for custodial RFP to contract implementation to onboarding as well as identifying the necessary requirements to include all services with the appropriate scope of work.

Managing all contracts for the Facilities Department to include oversight over $35 million operational and construction project budget. Oversight for all project related items and applying my previous knowledge and experience in new builds, renovations, refreshing specific areas of the campuses along with providing minimal disruptions to the staff, faculty and students. Facilities Manager III

Staffed and trained technical maintenance crew along with managing services from third party vendors for existing, remodels, and new construction site with over 600,000 square feet of conditioned space over 100 acres.

Maintained facilities for multiple campuses which included technical training centers, educational centers supporting Health Sciences and Allied Health. Provided feedback and direction from an Operational perspective in regard to our reorganization. Assisted the Director of Facilities in reevaluating and writing new job descriptions for Technicians. Transitioned PSTC and McKinney staff to the new beta test model for operational effectiveness. Supported and coordinated the Welcome Center, Dental Hygiene and the Cougar Cafe opening up via a MEP warranty period.

Hog removal from the McKinney campus. Safety champion for the district by identifying safety requirements such as; OSHA 30 training initiated for all staff members, forklift and Safety training for all staff in various disciplines across the district.

Assisted in the vetting process for our new CMMS system. I’m working towards my CEFP. Helped to streamline our current work order processes and providing timely feedback to our VP and Director of Facilities.

Repaired the underground hole on Range C at PSTC.

Supported and provided timely feedback to our Project Managers in regard to remodeling of the HSC building and the Main building. Effectively managed our operational financials for both campuses with in the guidelines of the College.

Implemented additional programs:

Developed and implemented the following programs:

Safety Programs

Lean Management

Lean Six Sigma

Collin/ Toyota Way

Attended Disney Institute-Quality of Service

Attended several Leadership training events

Advised and provided subject matter expertise to the construction team as well as the college in regards to the new construction as well as the renovations that have taken place on the campus. Multiple concrete projects for repairs were completed Operated budgets for three campuses at a 3% or less margin Over saw the opening of a new campus in its first year of operation ADA improvements

Redesigned the mail room/shipping and receiving

Consortium on CMMS implementation

Professional Development-IFMA membership

Staff Professional Development

Continue Education-Real Estate classes via Collin College/IFMA Attempting to obtain/study for CFM-IFMA

Joined Sunrise Rotary Club of McKinney

Participated in multiple Professional Development events i.e., IFMA EXPO, McKinney Chamber of Commerce Golf Tournament and IFMA Golf Tournament

MBrown Consulting

Anna, TX-April 2020-November 2020

Business Development and Operations Executive

Reporting to the Managing Partner of the firm, I was responsible for developing a new channel partner ecosystem, negotiating, and managing business relationships, informing the operational team of possible in roads to potential projects and clientele, while identifying new opportunities for the business to capitalize on the marketplace.

• Responsible for sourcing and vetting all potential vendors as well as clientele via due diligence search’s thru various verticals.

• Helped to identify new channel partners based upon market readiness in accordance with the scope of work or projects in the pipeline.

• Helped develop a pipeline strategy for sourcing new clientele as well as new opportunities based upon the end user’s needs.

• Operational and project management oversight with various projects from bollard installations, lighting projects, signage and various other MEP projects while matching the appropriate vendors to the clients.

• Developed marketing tools and presentations for our vendors while assisting them to navigate the inner workings of our clientele.

• Implemented and coordinated C-Suite level meetings and presentations between our vendors as well as the key decision makers.

• Maintained strong customer relationships, to ensure loyalty through excellent customer service while providing direct impact to their business goals.

• Worked with client as a business continuity partner for their operational, projects and emergency service needs.

• Communicated customers’ needs to Project Coordinator, Project Manager and Field personnel to ensure project runs efficiently and meets client objectives while providing oversight to the overall project.

• Developed and implemented an open line of communication and constant networking with clients to ensure that their business development needs were being addressed as well as meeting their overall business goals.

• Utilized various marketing tools to promote and increase revenue via a CRM system.

• Monitored, trained, and assisted in maintaining vendor programs in conjunction with clientele’s ever-changing needs.

Vixxo

Farmers Branch, TX June 2019-April 2020 Operations Manager Operations Manager

Driving operational excellence thru integrated facility management business model within the retail vertical by providing superior and timely customer service in conjunction of providing impactful services by developing a result driven cultural. Oversight with multiple clienteles operating an R&M budget more than $50 million annually.

• Developed a continuous improvement process for streamlining operational reporting to all associates in the service center which has led to an overall 15% KPI improvement.

• Developed SOP’s for targeted sectors of the business driving viable and impactful operational solutions with quantifiable results.

• Identified and developed process improvement strategies to counteract organizational gaps as well as inefficiencies.

• Provided input and oversight into the R&M program which resulted in driving down customer costs, improving systemic efficiencies, improved invoicing procedures which resulted in a 5% margin increase from an operational perspective.

• Member of a continuous improvement task force reviewing operational and financial components for multiple accounts.

• Managed service center associates from across multiple disciplines from SME to Account Managers and other center support staff.

• Member of the Vixxo volunteer program which provides services to various nonprofit organizations throughout the DFW area.

Provided leadership and direction from an operational perspective to assist other associates in various verticals of the business while driving for viable solutions. Bitmain

Rockdale, TX August 2018-January 2019-Director of Data Center Site Operations Director of Data Center Site Operations

Developed, staffed, and hired on site management team to spearhead new construction of onsite Block Chain Data Center. Trained technical maintenance crews along with setting up initial contracts for services from third party vendors for a new construction site with 1 million plus square feet of conditioned space on 100 acres, experience managing a large-scale, mission critical facilities (500MW+), recruited, hired, and managed 400 plus employees.

• The Director of Data Center Operations overseeing the Critical Facilities and Operations teams.

• Regularly inspected and assessed the daily operations of the data center teams provide leadership for the team managers/supervisors.

• Developed creative approaches to reducing operational costs while improving overall data center efficiency.

• Saved $20 million in construction costs and $30 million in retrofitting and updating antiquated substation as well as upgrading the existing infrastructure.

• Ensured that environmental and safety standards are consistently met, identifying problems, and making repairs quickly.

• Developed emergency situations or abnormal conditions, you manage data center performance issues and outages to minimize the recovery time from failures.

• Planned and executed data center operational budgets, expense forecasting and manage established budgets.

• Set and developed strategic processes and planned deployments across multiple buildings.

• Lead efforts to integrate infrastructure strategy and execution with internal and external business partners.

• Created multiple strategies for cost effective operations, focused on total cost of ownership.

• Demonstrate critical thinking and innovation in approaching traditional data center and emergent challenges.

• Experience in critical facilities management, including facility, technical and team management.

• Experience managing a large-scale, mission critical facilities (500MW+).

• Experience collaborating with other business units to meet company goals and standards.

• Understanding of electrical and mechanical systems in a data center environment.

• Effective people management and leadership skills, with the ability to influence at all levels as well as developing business contacts across all facets of the local community. C&W Services Plano, TX January 2017 – March 2018

Toyota North American Headquarters /Site Facility Manager Site Facilities Manager

Staffed and trained technical maintenance crew along with setting up initial contracts for services from third party vendors for a new construction site with 2.1 million square feet of conditioned space on 100 acres. The site has achieved LEED Platinum status for design and construction. Key player in the successful startup and turn over to Toyota.

Manage facility maintenance and maintenance crew including data centre team

Oversaw all aspects of construction commissioning during start up phases

Minority owned business champion and oversaw all diversified vendors financials totalling $3 million annually

Managed four minority owned janitorial businesses with over 75 employees

Kept 5+% of gross expenses with certified women and minority owned businesses

Managed and oversaw 100 acres of landscaping

Negotiated new vendor contracts to maintain the new site

Oversaw and supported 4 on site call centre’s

Verified equipment operation to sequence of operations and specification requirements o 66 elevators, 12 acres of glass, 400,000-gallon rainwater harvesting, 8 MW Solar Power system

o 80 Recirculation Air Handlers, 17 Energy Recover Ventilators, over 3000 VAV and many FPB

o 6,000 Tons of Chiller Capacity along with supporting pumps, towers, and water treatment

o 25,000 square foot data centre, UPS, ATS, and backup power o 2 onsite kitchens and supporting exhaust and refrigeration, gas and electrical services o Fire Alarm, FM200, Dry Nitrogen pressurized, VESDA, diesel fire pumps, electric fire pump

Recommended system modifications for safety and energy savings

Wrote and reviewed preventative and predictive maintenance procedures and methods of operation

Manage staged construction turnover and end user occupancy and warranty claims

Working with move-ins to re-arrange spaces as needed the by Toyota team members

Responsible for tracking and reporting Service Level Agreements (SLA’s) as well as Key Performance Indicators (KPI’s)

Oversaw as well as ensured all metric and data analysis was reported to the customer monthly C&W Services Plano, TX February 2015 – January 2017 USAA /Operations/Facility Manager

Manage maintenance staff along with project/construction contractor and third-party vendors to oversee grounds maintenance, building maintenance, and enterprise data center operations supporting several thousand employees. Support development of long-term capital and operating budgets to carry out effective operations while identifying savings opportunities and minimizing cost increases.

• Oversaw the maintenance and appearance of trails, groomed green areas, water features, recreational facilities, and parking lots

• Oversaw the maintenance, appearance, and usability of 800,000+ square feet of office space and associated building systems across the portfolio

• Oversaw office and facilities moves, additions and changes, including coordination of outside vendors

• Oversaw and was part of the sourcing team for multiple construction remodels as well as build outs for IT development building

• Direct Enterprise Data Centre Facilities Operations to maintain and grow power and cooling capabilities with zero downtime

• Project managed installation of double ended utility entrance (including UPS and ATS) with no power impact

• Tracked power usage and implement energy reduction equipment and programs, member of green program team

• Mitigated impact from 100-year rainfall event by preparing and activating clean up personnel in a timely manner

• On site Safety Champion and implemented numerous safety programs for team members

• Over twenty-five thousand hours of man hours without a safety incident

• Responsible for tracking and reporting Service Level Agreements (SLA’s) as well as Key Performance Indicators (KPI’s)

Total Facility Dallas, TX- February 2014 - September 2014 National Accounts Business Development Manager /Account Manager

Developed RFP/RFQ’s for new business clients

Saved the company over $1.5 M within 6 months by negotiating with vendors and developing procedures to increase productivity of all staff by over 40%

Planned, directed, and coordinated all aspects of this $10 million account - 300 individuals trained across 76 sites throughout North America.

Created monthly budgeting, as well as the AOP resulting in a savings of over 20%

Complete P&L responsibility for all operations, saving over $5M annually

Ensured that suppliers exceeded the needs of the company, negotiated with new vendors to save 10% annually as well as increase the quality of work

Developed standards of performance (SOPs) to ensure key personnel are working toward established goals.

Project management support for the development and launch of a customer program provided by Total Facility.

Ensure the repair, maintenance, and service operations optimize short- and long-term operating costs and maintain the integrity of the assets.

21% Average Work Order Cost Avoidance in a six-month period

Managed team members in achieving work orders for Service Level Agreements (SLA) out of bounds under 10%.

SSC Service Solutions Knoxville, TN-March 2005 – February 2014 STAT Team Specialist-Facility Manager

Promoted to positions of increasing authority and responsibility due to my exceptional management, leadership, and business acumen: Managed 200 plus staff and increased bottom line profits by over 34%.

Spearheaded the start-up of a green-field precision custodial division at numerous locations within the educational and health care industry.

Maintained a savings of $100,000 annually at Tuskegee University and Institute in relation to labor costs by restructuring their infrastructure for account deliver systems.

Trained over 200 employees within the safety matrix regarding safety awareness, regulations, and OSHA standards.

Assisted with the transition and implementation during the startup and transition phase of a half- billion-dollar account in the University division as well as within the medical research facilities.

Coordinated and negotiated service agreement contracts for Texas A&M Health Science Centers more than $450,000 annually.

Project Management experience regarding Texas A&M Health Science Center’s overall facility construction and planning.

MHMR Services for the Concho Valley-Service Coordinator/Suicide Prevention Hotline/Qualified Mental Health Professional Oct. 1998-Jan. 2003

San Angelo State School-Home Director Jan. 2003-March 2005 Education

University of Houston - Houston, TX

Master of Business Administration: Business Administration-12 hours credited. Angelo State University-San Angelo, TX

Bachelor of Arts-Psychology/English-credits towards Industrial/Organizational Psychology and Business Management.

Certifications

OSHA 30-hour General Industry Safety and Health Training-25-900****** Safety First-TEXO Construction Safety Training

ONLC-Plano, TX

Microsoft Excel Certification.

International Association of Online Standards-

Project Management Certificate

Lean Process and Six Sigma Course

Additional Credentials

Skills/Languages

Lean Management, Inventory Management, Human Resource Management, P&L, Budgeting, AOP, SOP, Operations, Purchasing, Quality Assurance, Capital Equipment, Asset Protection, Recruiting. Intermediate knowledge of German and Spanish languages. Professional Affiliations

IFMA Member- International Facility Management Association-DFW Chapter Rotary McKinney Chapter-Rotary Club Member/Director of New Generations Technical Skills

Microsoft Office – BI, Word, Excel, Power Point, Outlook, Office 365. Siebel/JDE Oracle Products/SAP/ CMMS Maximo and Corrigo; Google Drive/WEBTMA

Volunteerism

Rebecca Foundation-Leukemia and Lymphoma Society North Texas Chapter/North Texas Storytelling Festival/ /Read, Play, Love/Sunrise Rotary Club of McKinney/Anna Sports Group LinkedIn

Linkedin.com/in/todd-dougherty-1a317919

References: Available Upon Request

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