Data Entry Technical Support
Resume:
Noelle Garten
Rochester, New York 14616
******.******@*****.***
PROFESSIONAL SUMMARY
Tech-savvy employee with a broad base of experience in technical support, administrative support, and meeting customer needs. Reliable and responsible with skills in office support, computer operations, and staff support. Offering reliability, tenacity, and a willingness to learn and adapt to challenges. Over 7 years of experience serving as a Site Supervisor. SKILLS
● Tech-savvy
● Microsoft Office proficiency
(Word, Excel, PowerPoint)
● Technical document
comprehension
● Customer service expert ●
Staff education and training ●
Excellent communication skills
EXPERIENCE
● Complaint resolution ●
Computer proficient ●
Professional telephone
demeanor
● Quick learner
● Good listening skills ●
Creative problem solving ●
Familiarity and comfort with the
Google Suite.
DoorDash, Remote - Senior Merchant Services Specialist January 2022 - March 2025
● Worked in a variety of different workflows and processes based on daily work ticket volume.
● Developed new processes and wrote documentation for company use. ● Edited and refreshed existing documentation for continued use by the company. ● Pod leader for the photos pod - led a small team of 6 specialists in raising merchant photo coverage on the platform.
● Provided training and onboarding support for new specialists.
● Handled creative projects, such as designing new Slides decks for team presentations. Expert HVAC Services, Phoenix, AZ - Office Assistant JUNE 2020 - AUGUST 2021
● Provided day-to-day help to the office manager in carrying out their duties.
● Dispatched technicians to customers based on starting location and areas most in need of help.
● Answered phones and greet visitors.
● Managed customer accounts and perform bookkeeping.
● Data entry in management software.
● Provided basic troubleshooting over the phone for customers and technicians.
● Helped recreate and maintained a rewards program for the company. American Home Shield, Phoenix, AZ - Authorizer
JUNE 2019 - JUNE 2020
● Provided technicians with help in authorizing work orders in Plumbing, Appliance, Electrical trades via phone-based conversation.
● Consulted legal documents to determine coverage for customers.
● Maintained an assigned budget per work order based on technician-provided prices. ● Asked probing questions and used information gleaned from answers to make the best decision for technician and customer.
● Assisted technicians, customers, and fellow agents in interpreting coverage decisions. ● Determined coverage and provided authorization in a timely manner in order to ensure work orders were completed quickly and smoothly.
Paradise Valley Community College, Phoenix, AZ - Site Supervisor APRIL 2011 - DECEMBER 2018
● Troubleshooting and maintaining computer equipment.
● Provided short-term tutoring in computer applications such as Microsoft Word, PowerPoint, Publisher, Google Chrome, and Mozilla Firefox, among other applications. ● Assisted students with printing materials for class.
● Assisted teachers with setting up equipment for classrooms, such as computers, DVD players, overhead projectors.
● Handled more creative endeavors - decorating the lab, creating eye-catching new signage to inform students of new services or changes in policy, setting up parties for the end of semester/holidays.
EDUCATION
Paradise Valley Community College - Associate of Arts, Creative Writing AUGUST 2009 - MAY 2016
● Majored in Creative Writing.
● Graduated with a 3.3 GPA.
● Advanced coursework in Computer Information Systems, Microsoft Software, English, and History.
Horizon High School - High School Diploma
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