Customer Service Experience

Sherrah Watson

Professional Customer Service Expert Wyoming, MI 49509 **********@*****.*** +1-616-***-****

Professional Summary

My objective is to obtain a position that utilizes the skills that I have obtained through my experiences.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Experience Specialist

The Rapid-Grand Rapids, MI

July 2024 to Present

•Answered incoming calls and provided route information to customers.

•Assisted customers with Wave Card purchases and loading.

•Troubleshot and guided users through website issues.

•Created detailed itineraries for group field trips.

•Sorted and responded to emails efficiently.

Bus Driver

The Rapid-Grand Rapids, MI

August 2023 to July 2024

Effectively operate the bus and pick up customers at designated stops around the city, while offering excellent customer service.

Assembly/Molding

Kendrick Plastics-Grand Rapids, MI

May 2023 to July 2023

Operate various molding machines. Inspecting and packing parts per ODS instructions.

Operate various assembling machines ensuring parts perform as per ODS instructions. Meeting and exceeding rates daily.

CSR II

Williams-Sonoma Inc.-Urbancrest, OH

November 2022 to April 2023

Answer incoming and make outgoing calls regarding scheduling deliveries/pickups, issues with delivered items, sorting dispatch issues and email, troubleshooting solutions to various issues regarding warehouse and hub deliveries.

Operating various office equipment is a major part of the role. Also some shipping duties.

Fleet Service Clerk

Avis Budget Group-Grand Rapids, MI

June 2022 to November 2022

Track/Control 100s of vehicles daily: incoming and outgoing vehicle deliveries and pick-ups, entering the data into the system for each car and vendor, process the sales of vehicles to third parties and private buyers.

Answering incoming calls from delivery drivers. Coordinate pickups from various vendors/drivers.

CSR II

Blue Cross Blue Shield-Grand Rapids, MI

January 2020 to June 2022

I answer incoming calls from Provider offices. Handling calls regarding claims processing, troubleshooting and/or information. Providing answers regarding insurance benefits or claims.

Accounts Reconciliation

Spend Mend-Grand Rapids, MI

August 2019 to January 2020

I use various computer programs to enter account information, send and receive emails for various vendors and businesses.

Customer Advocate II

AAA-Grand Rapids, MI

March 2018 to August 2019

Inbound call center with outbound duties. Assist AAA members with emergency road side assistance per ACG guidelines.

Call Center Agent

Ambs Call Center-Grand Rapids, MI

September 2016 to March 2018

I handle inbound calls and take messages that hold for businesses to retrieve them.

Customer Care Expert

Whirlpool Customer Service Center-Benton Harbor, MI

February 2016 to September 2016

I take care of the customers concerns or issues per the policy. I have many sales certificates. Most improved in June. Most sales in July. I'm not a salesperson but I love the job.

Quality Inspector/Team Leader

Agape Plastics, Inc.-Grand Rapids, MI

April 2011 to February 2016

At Agape, I was responsible for ensuring all of the correct materials were used in the production of parts, i.e., labels, boxes, scales, resin; locating and taking materials to machines using pallet jacks or lift trucks, for molding; measuring the completed parts and checking for quality, and adjusting the process if necessary. I also trained new hires on machine operating and material handling.

Assistant Manager/Customer Service

IHOP-Benton Harbor, MI

March 2000 to October 2011

Training, scheduling, cooking and greeting customers was my main focus. I also handled monies and cashier duties. At IHOP every position is everyone's job.

Education

Certificate in Medical Administrative Assistant

Everest Institute-South Plainfield - Grand Rapids, MI February 2018 to December 2020

Associate in Medical Administrative Assisting

Ultimate Medical Academy-Clearwater - Grand Rapids, MI

September 2019 to April 2020

Associate's degree in Business Management

University of Phoenix - Remote

January 2007 to September 2008

High school diploma or GED

Skills

•Office experience

•Account Reconciliation

•Guest services

•Medical Terminology

•Data collection

•Customer Service (10+ years)

•Cash handling

• Accounts receivables

•English

•Microsoft Word

•Warehouse management system

•Shipping and Receiving

•Calipers and Micrometers

•CNC programming/operation

•PIT stand and sit

•Cherry picker

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