Account Manager Management

Chakhia Clifton, MBA

Aurora, CO ***** 720-***-**** ***************@********.***

Professional Summary

Dynamic and results-driven MBA graduate with a comprehensive background in enterprise account management, outbound sales, and account management. Proven track record in driving revenue growth, managing high-value accounts, and developing strategic business relationships. Adept at leveraging analytical skills and business acumen to deliver exceptional client solutions and optimize performance. Seeking to leverage expertise in a dynamic role to contribute to organizational success.

Professional Experience

Enterprise Account Manager

Comcast Business- July 2021 – Present

• Manage a portfolio of high-value enterprise accounts, delivering tailored solutions to meet complex business needs and drive customer satisfaction.

• Enhanced client engagement through proactive outreach, resulting in a 94% account retention.

• Collaborated with cross-functional teams to ensure seamless implementation and support of Comcast Business products and services.

• Analyzed account performance metrics and generated strategic recommendations to optimize client outcomes and revenue growth, averaging 138% monthly quota attainment. Outbound Sales Representative

Comcast Business - October 2019 – June 2021

• Conducted cold calls to generate new business opportunities and expand the customer base for Comcast Business, averaging 180% monthly quota attainment.

• Developed and executed sales scripts and presentations to effectively convey product value propositions to potential clients.

• Utilized CRM tools to track sales activities, manage leads, and report on performance metrics. Healthcare Account Manager

ConferMed - June 2018 – October 2019

• Managed client accounts in the healthcare sector, ensuring delivery of high-quality services and solutions tailored to client needs.

• Coordinated with healthcare providers to streamline processes and improve service delivery.

• Implemented strategies that improved client productivity by 92%.

• Developed and maintained strong relationships with key stakeholders to support business growth and client retention.

Account Manager & Underwriter

CU Direct Connect - September 2016 – June 2018

• Oversaw account management and underwriting functions

• Evaluated creditworthiness and managed risk for loan applications 2

• Provided exceptional customer service and support, leading to an 18% increase in client satisfaction.

• Collaborated with internal teams to develop and refine underwriting processes and guidelines. Education

Master of Business Administration (MBA)

University of Phoenix - Phoenix, AZ

Bachelor of Multidisciplinary Studies

West Virginia University, Morgantown, WV

Skills

• Enterprise Account Management

• Sales and Business Development

• Strategic Planning and Analysis

• Client Relationship Management

• Underwriting and Risk Assessment

• CRM and Sales Tools (e.g., Salesforce)

• Data Analysis and Reporting

• Effective Communication and Negotiation

Certifications

• Solution Selling – Richardson Sales Performance and Miller Heiman Sales Process Professional Affiliations

• Member, National Society of Leadership and Success (NSLS)

• Member, Risk Management Association (RMA)

References

Available upon request.

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