Customer Service Independent Contractor

Eric E. Folks

Chesterfield, Virginia *****

******************@*****.***

Professional Summary

10+years of management, logistics, transportation and customer service skills. Organized and diligent, with excellent written, oral and interpersonal communication skills.

Core Competencies

Proficient with google maps, map quest

Microsoft excel and word doc

Training and Development

Customer Service

Compensation Analysis

Complex Problem Solving

Professional Experience

Diversity Training & Support Center May 2019-Present

Richmond, VA

Transportation Coordinator

Oversee a fleet of over 40 vehicles, ensuring that vehicles are maintained

by scheduling routine maintenance, daily vehicle inspections.

Coordinate and schedule pick up and drop off over 50 clients.

Training and develop drivers to effectively maximize efficiency to follow precise

routes, client interactions, and time schedules.

Transporting clients as needed.

RideshareDriver Jan 2021-Present

Richmond, VA

Operated as an independent contractor for three transportation companies.

Transporting over 6,000 customers and over 45,000 miles without a single customer

complaint maintaining an average rating of 5.00.

Greet customers and provide customer service along the way.

TForce Final Mile Feb 2016-Dec 2019

Richmond, VA

Independent Contractor

Responsible for delivery and pick up of medical records, test results, images, specimens and

pharmaceuticals among labs, clinics, hospitals and medical offices.

Distributing packages and documents for institutions, businesses, government agencies and individuals.

Travel long distance and local within timeframes to guarantee quick and accurate deliveries.

Live Well Financial June 2015- June 2018

Richmond, VA

Mortgage Loan Originator

Responsible for originating the loan product offered by the company, representing

the company in a professional and enthusiastic manner providing exceptional level

of customer service.

Support mission statement an adhering to core values in all functions of my job

responsibilities and interaction with internal and external customers.

Collecting and analyzing the customer financial information, and assist in assessing

the customer’s financial circumstances to determine whether the customer and the

property qualify for a particular loan.

Maintaining regular contact with the customer, referral partners and home bridge between application and closing to apprise them of the status of the application

and gathering any additional information that’s needed.

Effectively managed over 150 sales leads at once, preserving relationships with the client

and financial advisors, licensed in 8 states.

Made outbound calls to drive business, as well as managed a busy queue of inbound calls.

Continually met and exceeded sales goals in a fast-paced and highly competitive environment.

The Auto Connection Feb 2014 -April 2015

Virginia Beach, VA

Regional Manager

Responsible for the productivity and profitability of 5 dealerships, located the in states Virginia and

North Carolina.

Successfully hired, trained and developed the culture of each location.

General Managers, Sales Managers, Sales Associates and mechanics reported to me weekly.

Managed 20+ employees per dealership with portfolios ranging from 300,000 to 1,000,000+

per location yearly.

Assisted in establishing budgets, P&L statements and Sales Procedure.

Performed internal audits, handled customer complaints, assured customers met certain

criteria before selling vehicle.

Traveled between 2 States to dealerships to make sure they were profitable and adhering to company standards.

Handled employee issues from payroll, health Insurance, attendance, and performance.

Education

Kinston High School Graduate

Kinston, NC

Virginia Union University- 2years

Richmond, VA

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