Customer Service Contract Specialist

Kristine Leon

***** *. ****** **. **********, IL 60544

331-***-**** Cell

*************@*****.***

O B J E C T I V E S

To obtain a position that is both rewarding and encourages excellent customer service and professional growth.

E D U C AT I O N

College of DuPage

8/2001 - 6/2003

Associate degree Program in Business Management

E X P E R I E N C E

07/29/2019 to Present

Contract Specialist/Traffic Rate Analyst - Procurement

RR Donnelley/TForce Worldwide

Assist in enhanced rate setups as requested such as matrices, multi-gainshares, pallet, etc.

Identify and communicate exceptions to appropriate parties.

Coordinate the communications and paperwork required for the proper submission and imports into source system. Interpret station issues and resolve or forward to appropriate party for resolution according to established guidelines.

Monitor and maintain scheduled reporting. Extensive knowledge of detailed reporting in both Mercurygate and Edge. Assist management and RM’s with requests in a timely manner.

Act as a liaison in coordinating communication between sales agents and RRD corporate personnel.

Build effective relationships with stations and external customers.

Utilize existing exception management tools to identify and communicate exceptions

Complete all required documentation in a timely manner. Lead the Freight Rate Analysts, create metrics and reports for management to identify proper accounts and routings

Interpret rating issues in order to resolve/or forward to appropriate party

Generate metrics and criteria for margin improvements on existing accounts either by securing new rates or introducing new carriers to the route guide

Monitor and maintain requests for analysis submitted to the respective email list

Handle rate negotiation, service issues, metric tracking and resolve specific transportation needs

Assist in enhancing rate setups based on matrices, multi-gain shares and pallet by supporting the company allocate funds amid growth initiatives

Coordinate and manage RFP’s and carrier contracts throughout its lifecycle

Analyze, develop, and implement maximum use of any closed loop transportation opportunities

Challenge data and information integrity in order to package up analysis in the proper manner

Run LTL rating analysis for least cost conversions

Assist in troubleshooting invoice/contract disputes

Train new hires and lead the team on special projects as assign

07/2019 – July 2019

Logistic Service Representative - Staffmark at RR Donnelley

03/2019 to 07/2019

Importing and exporting spreadsheet data information. Communication with team members regarding process improvements and accuracy of information reported from my department. Utilizing industry specific applications to grant contracts to customers. Ensuring accurate data entry into spreadsheets.

Personal Banker - First Community Bank

11/2013 – 8/2017

Assisting customers in planning financial goals. Assisting with internet banking support and troubleshooting. Opening and maintaining deposit accounts and IRA accounts to ensure customer satisfaction. Meeting deadlines and the ability to multitask. Running reports to improve processes.

Personal Banker/Investment Rep/Small Business Specialist – JP Morgan Chase

6/2007 – 11/2013

Developing customer relationships by discovering customer’s needs and tailoring packages to meet those needs. Investment and Retirement planning. Assisting customers in planning and achieving success in future financial goals.

Weigh Station Assistant – Scooler Grain Company

8/2006-1-2007

Weigh in grain and enter into database. Coordinate with spotters to move product efficiently. Quality control of incoming product. Running daily reports of incoming and outgoing products.

Account Management-Insurance Specialist - Daimler Chrysler Truck Finance

8/2001 – 1/2006

Managing all aspects of credit accounts. Negotiating total losses of collateral, credit investigation, collections of past due accounts, repossession assignments. Heavy customer service contact and problem resolution handling.

S K I L LS

Served as a mentor for several new hire bankers.

Completed Branch Management Training Program.

Top Ten Personal Banker in the district in 2010, 2011, and 2012.

Ranked # 2,250 out of 20,600 Bankers in the nation. Assistance in Branch Management when needed.

Experienced in new process implementation and training others to utilize it.

My role has evolved greatly since starting with the company in March 2019 (hired permanently July 2019). I feel that I have proven that I have not only become highly proficient in the basic duties of the role and I

have become very knowledgeable about the department and the industry.

I have always been ready and able when asked to take on additional work and new job responsibilities. Always strived to ensure the goals and expectations of the department are met. I believe a review of my track record with the company and my recent achievements; I think I would be an excellent candidate for the role.

I have taken on the custom reporting role that was left vacant on the exit of both Anna and Sam. With limited training and resources for this, I spent a great deal of time learning how to create Macros and custom reports for not only the field at large, but also personally assist with department managers, regional managers and station owners to ensure retention of current customers, as well as acquiring new business for the company and providing critical data for presentations for the company. Being the only person with extensive knowledge of this area of Edge, I have been spending quite a bit of my time working on these report requests in addition to my regular duties.

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