Business Manager Front Desk

Sarah Koester

***************@*****.*** Cell 636-***-****

EDUCATION:

Bachelor of Fine Arts degree in Arts Management with a minor in Theater. May 2005.

Culver-Stockton College Canton, Missouri. 3.0 GPA (on a 4.0 scale)

Semester at Sea Program. University of Pittsburgh. June - August 2004.

Earned 9 credit hours; through global studies involving field work and cross-cultural exposure in seven countries in the Pacific Rim.

RELATED EXPERIENCE:

Revenue Analyst, Hilton Doubletree Westport. October 2022 to Current.

Seeks out ways to improve revenue to maximize profits, while a pricing services from competitive offers Analyze the data to determine how the company's figures compare to economic trends.

Run daily reports; set up the house and ensure that all guests are blocked into specific room requests. Assist front desk representatives with check ins/check outs and assist with running daily stand-ups to inform front office team of major incoming groups to the hotel and their specific requests.

Business Manager, ToyMan Toy Show, Toys, Comics and Con, TM Productions. January 2008 to 2022.

Meets and Greets Special Guests and caring for all travel needs. Books our featured guest and ensures payments and fees are paid. General bookkeeping, payroll and monthly expenses reports. Sell tables and booth spaces for upcoming events. Prepare and update spreadsheets and email lists of clients. Goes out for marketing at shows and on social media for promotion and advertisement. Assists Owner with any issues and helps resolves then in a timely manor. Finds, trains and organize staff for events. Books travel needs.

Data Imaging Specialist, Micoteck. July 2013 to October 2015.

Prepared and scanned micro film flies turning then in to digital pdf files. Tasks involved prepping paper and the holders for the loaders, ensuring scanned images were focused and readable, and that film was refiled correctly. Other goals was a daily total count of new images and staging work for the following day.

Front Desk Clerk, Wingate by Wyndam. July 2011 to July 2013.

Prepares arrivals and departures, duties include charging all third party accounts and checking guest in and out settling all house accounts. Arranging any travel needs. Run reports such as over the credit limit, revenue summary and in house list. Handles guest issues and resolves them with care. Answers incoming phone calls and is responsible for a cash drawer.

Fund Raiser, St. Louis Symphony, February 2011 to June 2011.

Called friends and members of Symphony to enlist their support in a challenge grant. Explaining benefits to the community and to supporter. Meeting and exceeding daily goals to reach the end goal.

Rooms Controller, Harrah’s Casino St Louis

St Louis, Mo. October 2007 to February 2011.

Meets and greets VIP hotel guests and ensuring all rooms meet guest satisfaction. Prepares arrivals and departures, duties include anticipation calls for any special requests or travel information and checking guest in for flights, printing boarding passes and arranging any other travel needs. Run reports such as over the credit limit, revenue potential and pending refunds. Assists with guest issues and resolves them with care. Answers incoming phone calls and is responsible for a personal bank and main bank. Other

duties included establishing, updating customers accounts along with existing customers accounts. Following procedures on red cards, readings and same day cash back. Ensuring gaming laws are being followed, focusing on responsible gambling and Project 21.

Merchant Marine Document (MMD or Z card) by the U.S. Coast Guard.

With skill including Basic Safety in Personal Survival, Fire Prevention and Fire Fighting, Personal Safety and Social Responsibilities Course Elementary First Aid, and Crowd Management Course.

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