Customer Services Relations
Resume:
MICHAEL
MARTELLO
*********@*****.***
Levittown, USA 11756
Bold Profile
An accomplished, driven, goal-focused professional with dynamic sales experience across multiple industries. Adept at promoting current sales, processing sales, handling customer complaints, informing the customer about product details like specifications, cost, and operations as well as executing all other department work as assigned. Proficiency in understanding marketing trends and practices to upsell products and opportunities to prospective clients more efficiently. In addition, ensure smooth collection operation processes, and handle account reconciliations and dispute resolutions efficiently. PROFESSIONAL SUMMARY
Nassau Community College
Uniondale, NY
Associate of Applied Science: Music
Performance
Hicksville High School
Hicksville, NY • 06/1995
High School Diploma
EDUCATION
• Jazz club & Jazz Ensemble
SKILLS
• Customer Service
• Management Skills
• Communication
• Quick-Learner
• Client-Focused
• Analytical Skills
• Multitask
• Negotiation
• Automobile Salesman Skills
• Leadership
• HVAC Mechanic Skills
• Adaptable
• Time Management
• Sales Floor
Atlantic States Lubricants - Collections Agent
Farmingdale, NY • 05/2024 - 09/2024
Spectrum - Direct Sales Representative
College Point, NY • 01/2024 - 03/2024
Winter Bros. Waste Systems - Collections Agent
West Babylon, NY • 04/2023 - 08/2023
WORK HISTORY
Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
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• Processed payments and applied to customer balances. Maintained high volume of calls and met demands of busy and productive group.
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• Negotiated to collect balance in full.
Delivered compelling sales presentations that highlighted key features and benefits of products or services, resulting in increased conversion rates.
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Met customers in homes and businesses to discuss and demonstrate products.
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Increased market share with effective prospecting and lead generation tactics.
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Enhanced customer satisfaction by providing customized product solutions and building rapport through exceptional communication.
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Collaborated with team members to exceed sales targets, fostering a competitive yet supportive environment.
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Cultivated strong client relationships through consistent follow-ups and timely resolution of concerns, ensuring repeat business opportunities.
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Established trust with clients through transparent negotiations, ethical practices, and excellent service delivery standards.
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Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
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• Processed payments and applied to customer balances.
• Maintained high volume of calls and met demands of busy and Altice USA - Collections Agent
Jericho, NY • 10/2018 - 01/2023
Infiniti Of Lynbrook - Car Salesperson
Lynbrook, NY • 06/2018 - 09/2018
productive group.
• Negotiated to collect balance in full.
Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
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Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
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Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
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Worked in call center environment handling manual and automatically dialed outbound calls.
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Collaborated with various departments to ensure accurate billing information and resolve any discrepancies promptly.
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Demonstrated adaptability by effectively managing a diverse range of accounts across various industries.
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Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
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• Processed payments and applied to customer balances. Maintained high volume of calls and met demands of busy and productive group.
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• Negotiated to collect balance in full.
Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
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Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
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Increased productivity levels through efficient time management and prioritization of daily tasks.
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Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
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Worked in call center environment handling manual and automatically dialed outbound calls.
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Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
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Persistently reached out to customers with extremely past due accounts to recover lost revenue.
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Collaborated with various departments to ensure accurate billing information and resolve any discrepancies promptly.
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Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.
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Recognized as a top performer within the team for consistently surpassing goals and maintaining high levels of client satisfaction.
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Researched accounts and completed due diligence to resolve collection problems.
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Negotiated purchase prices and explained sales, warranty, and optional products.
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Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
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BC Benjamin Auto Sales - BDC Manager
Great Neck, NY • 02/2018 - 06/2018
Triple Crown Auto Sales - Car Salesperson
West Hempstead, NY • 11/2017 - 02/2018
Exotic Classics - Car Salesperson
Syosset, NY • 10/2017 - 11/2017
• Answered telephone and email inquiries from potential customers. Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
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Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
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Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
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Greeted customers on lot and in showroom to answer questions about brand and available inventory.
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Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
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Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
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Optimized lead management processes to ensure timely follow-ups and increased conversion rates.
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Collaborated with sales leadership to develop competitive pricing strategies that aligned with company objectives and market trends.
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Engaged with internet customers and scheduled appointments electronically for added customer convenience.
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Increased sales leads by implementing targeted marketing campaigns and strategic outreach efforts.
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• Helped team achieve goals to boost sales and build morale. Managed and conducted outbound calling and texting campaigns to attract business and meet objectives.
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Established a positive workplace culture by fostering open communication, setting clear expectations, and recognizing employee achievements.
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Negotiated purchase prices and explained sales, warranty, and optional products.
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Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
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• Answered telephone and email inquiries from potential customers. Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
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Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
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Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
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Greeted customers on lot and in showroom to answer questions about brand and available inventory.
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Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
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Westbury Jeep - Vehicle Appraiser
Westbury, NY • 06/2015 - 10/2015
Hercules Systems - Mechanic
Huntington, NY
Suntek Pools & Spas - Showroom Manager
Farmingdale, NY • 06/2014 - 04/2015
Luxury Rim Repair - Owner
Levittown, NY • 09/2011 - 05/2013
Negotiated purchase prices and explained sales, warranty, and optional products.
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Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
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• Answered telephone and email inquiries from potential customers. Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
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Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
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Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
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Managed multiple projects simultaneously while maintaining a commitment to quality workmanship.
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Ensured compliance with regulatory requirements by reviewing and adhering to guidelines and standards.
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Documented condition and special features to provide accurate estimations.
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Delivered high-quality appraisal reports within strict deadlines, ensuring client satisfaction.
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Assisted clients in understanding the appraisal process, setting realistic expectations for outcomes.
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• Maintained high work volume and tight deadlines.
• Inspected and tested equipment to locate worn and damaged parts. Replaced damaged, missing, or defective parts with new and refurbished components.
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Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
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Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
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Oversaw daily operations of the showroom, ensuring a clean, organized, and welcoming environment for customers.
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Collaborated with company leadership on strategic planning initiatives to optimize profitability and long-term success of the showroom.
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Increased showroom sales by implementing effective visual merchandising strategies and product displays.
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• Generated personal sales to meet or exceed established sales goals.
• Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
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• Oversaw daily operations, ensuring all tasks were completed Aquaquality Pools & Spas - Store Manager
Westbury, NY • 04/2006 - 07/2010
Quick Cash For Cars - Car Salesperson
Huntington, NY • 04/2005 - 04/2006
Champion Motors - Lot Manager
Huntington, NY • 01/1999 - 03/2003
Rallye Mercedes - Lot Attendant
Roslyn, NY • 02/1998 - 01/1999
accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
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Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
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Managed inventory control, cash control, and store opening and closing procedures.
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Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
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Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
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Negotiated purchase prices and explained sales, warranty, and optional products.
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Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
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• Answered telephone and email inquiries from potential customers. Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
•
Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
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Greeted customers on lot and in showroom to answer questions about brand and available inventory.
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Added and maintained key tags, inspection decals and window stickers for [Number] vehicles on sales lot.
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Parked vehicles in visually appealing ways to attract customer attention and increase sales.
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Drove automobiles to other dealerships or vendors for pickups and deliveries..
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• Maintained attractive, tidy parking lot for [Type] dealership. Achieved and maintained pristine condition of automobiles on lot and in showroom.
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Enhanced customer satisfaction by efficiently managing vehicle inventory and maintaining an organized lot.
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Managed relationships with transportation providers for timely delivery of new vehicles to the lot, reducing idle time before sale or lease initiation.
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Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
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Assisted in managing key check-in/check-out system, ensuring that all keys are properly tracked and accounted for throughout daily operations.
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Glen Cove Lincoln Mercury - Lot Attendant
Glen Cove, NY • 09/1996 - 12/1997
Westbury Drive in United Artist - Theatre Usher
Westbury, NY • 09/1994 - 09/1995
Performed regular maintenance tasks such as battery charging or tire inflation checks, reducing downtime due to unexpected issues during peak business hours.
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Built positive relationships with customers through friendly and professional interactions while providing exceptional service during their dealership visit.
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Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
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Assisted in managing key check-in/check-out system, ensuring that all keys are properly tracked and accounted for throughout daily operations.
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Performed regular maintenance tasks such as battery charging or tire inflation checks, reducing downtime due to unexpected issues during peak business hours.
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Greeted customers with smile and provided friendly, knowledgeable service.
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Delivered exceptional customer service by responding promptly to inquiries from guests about upcoming shows or general theatre information.
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Aided in crowd control efforts, ensuring efficient entry and exit procedures were followed by all attendees.
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Maintained cleanliness throughout the venue by sweeping floors, wiping down surfaces, and removing trash after each performance.
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PROFESSIONALATTRIBUTES
Able to cultivate lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills
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Possesses excellent time management skills and the ability to manage multiple projects effectively with great focus and attention to detail
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Proven ability to troubleshoot and develop creative business solutions to organizational challenges promoting change for improvement, performance, and greater team efficiency
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Skillful at collaborating with people from diverse backgrounds and nurturing mutual trust within various levels of the organization
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