Customer Service Care Coordinator
Resume:
Autumn Schieferstein *** Emmett St, Bristol Ct
*********@*****.***
EXPERIENCE
Sever - Wood n Tap-Southington, CT (May 2023 to Present)
● Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and ensuring timely delivery of food and beverages
● Possessed excellent time management skills in order to prioritize tasks effectively during peak hours
● Demonstrated strong knowledge of allergens and dietary restrictions to accommodate special requests from customers
● Created a welcoming atmosphere for guests and building rapport alongside
● Executed opening/closing duties including setting up/breaking down machines, front of house, restocking supplies, cleaning glassware, etc
Server/Bartender - 202 Tavern (January 2023 to August 2023)
● Provided exceptional customer service by taking orders, delivering food and making my own drinks from the bar
● Managing take out, running food, making salads along with bussing
● Utilized extensive knowledge of cocktails, beers, and wines to make recommendations to patrons based on their preferences
● Managed cash transactions accurately and efficiently while adhering to company cash-handling procedures
● Created a welcoming atmosphere for guests and building rapport
● Executed opening/closing duties including setting up/breaking down the bar area, restocking supplies, cleaning glassware, etc Live Casino Dealer - Evolution
(May 2022 to February 2023)
● Worked for Fanduel and DraftKings Casino as a live dealer.
● This required being able to engage with guests and still follow specific game procedures.
Care Coordinator - Newport Academy(July 2021 to December 2022)
● Took a voluntary position of taking clients to “Adventure,” taking clients off campus to do a fun activity. Along with running an evening group activities revolving around NA/AA or EA, relaxation and skill building and general check-in.
● Built report with clients, ensuring the delivery of high-quality and positive personalized healthcare experience
● Maintained accurate and up-to-date client records, documenting care plans, progress notes, and any changes in health status, sent to health care providers and the clients' insurance.
● Managed crisis situations and emergencies, using appropriate responses and interventions to provide safety and well-being of clients
SKILLS
● Reliable and punctual
● Neat, clean and professional
● Engaging personality
● Delivers exceptional
customer service
● Empathetic towards clients
● Creativity and problem
solving
● Building strong
relationships with
customers, guest or clients
● Communication skills
● POS
● Upselling
Accomplishments
● Graduated from
Nonnewaug High School
as a member of the
National Art Honor
Society
● Gold Key award,
Scholastic Art and
Writing Awards
● Golden Portfolio award,
Scholastic Art and
Writing Awards
● Transitioned care, including hospital discharges and home healthcare services.
Care Coordinator- Turnbridge (August 2019 to May 2021)
● Introduced therapeutic creative groups that met twice a week. These groups promoted self- management and empowerment in navigating life. They were designed to be educational, self-reflective, and self-care-oriented, and were based on the behaviors exhibited by the group as a whole.
● Built report with clients, ensuring the delivery of high-quality and positive personalized healthcare experience
● Maintained accurate and up-to-date client records, documenting care plans, progress notes, and any changes in health status, sent to health care providers and the clients' insurance.
● Managed crisis situations and emergencies, using appropriate responses and interventions to provide safety and well-being of clients
● Transitioned care, including hospital discharges and home healthcare services.
New Morning Market- Front end manager(2017-August 2019)
● Worked as a shift lead/manager of the front end. Responsibilities include money handling, balancing tills, making change orders, delegating tasks and arranging schedules.
Thomaston Savings Bank :Teller(2016 to 2017)
● Cash handling
● Depositing and withdrawing money for customers
● Balancing till
EDUCATION
1.Nonnewaug High School, Woodbury Ct
2.Lyme Academy College of Fine Arts, Old Lyme, Ct - Some college credits
3.Naugatuck Valley - Waterbury Ct - Associate in Science Certifications
● CPI
● CPR
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