Customer Service Pharmacy Technician
Resume:
SERI ZESLTVAY
Ridgely, MD *****
**********@************.*******.***
Professional Summary
To gain experience and to further my career within your company. I believe I can be a very great asset to your company. I’m a hard worker and quick learner; I put a lot of pride and integrity in my work. I’m customer oriented and I multi task with excellent customer service skills. I am a team player and will help out where ever I may be needed.
Work Experience
Certified Pharmacy Technician
Ridgley pharmacy-Ridgely, MD
April 2020 to Present
• Filled and dispensed XX prescriptions daily with a high level of accuracy and attention to detail
• Managed inventory levels, ensuring medications were properly stocked and organized
• Collaborated with pharmacists to verify prescription information, resolve medication discrepancies, and provide patient counseling
• Maintained patient profiles, accurately recording medical history, allergies, and current medications
• Assisted in the preparation of sterile products such as IV solutions and compounded medications
• Performed routine maintenance on pharmacy equipment to ensure proper functioning
• Provided excellent customer service by addressing inquiries, resolving issues, and providing medication information
• Implemented quality control measures to ensure compliance with regulatory standards for medication safety
• Participated in continuous education programs to stay updated on new drugs, regulations, and industry trends
• Collaborated with insurance companies to obtain prior authorizations for specialty medications
• Reduced medication errors by implementing a double-check system resulting in a XX% decrease in incidents
• Maintained cleanliness and sterility standards within the pharmacy area
• Ensured compliance with HIPAA regulations when handling sensitive patient information
• Operated automated dispensing systems (ADS) efficiently reducing wait times for patients Office Manager
NJ Services-Hillsboro, MD
May 1999 to February 2019
• Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
• Developed and implemented efficient filing systems to improve document organization and retrieval
• Oversaw inventory management, ensuring adequate supply levels while minimizing waste and reducing costs by XX%
• Coordinated office moves and renovations, successfully minimizing downtime and disruptions to workflow
• Maintained confidential employee records, ensuring compliance with privacy regulations
• Assisted in the recruitment process by screening resumes, conducting initial interviews, and coordinating candidate assessments
• Prepared reports on office expenses, budget variances, and operational performance for senior management review
• Negotiated contracts with vendors for office supplies/services to secure cost-effective solutions without compromising quality or service levels
• Managed relationships with external stakeholders such as clients, suppliers/vendors, contractors/ subcontractors in a professional manner
• Reduced paper usage by XX% through the implementation of digital documentation processes
• Increased efficiency within the office by introducing new time-tracking software resulting in a XX% decrease in payroll errors
A/R, P/R and H/R
CBC-Easton, MD
December 2006 to June 2009
• Billing and deposits of incoming payments of construction jobs
• Hiring onboarding and drug testing
• Imputing and categorizing invoices
• Calculated and delivered weekly payroll
PCT (Patient Care Technician)
DaVita Kidney Care (Dialysis Center)-Easton, MD
January 1999 to November 2001
§ Prepped and monitored patients on dialysis machine
§ Maintained vitals of patients during treatment
§ Treated anything that happened on treatment
Education
Degree
Skills
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Certified pharmacy technician
June 2021 to February 2027
Additional Information
Work Experience
I am proficient with computers and many accounting programs.(QuickBooks and Realworld) I work very well with people and am very diverse in office skills, I am well organized and work well under pressure.
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