Data Entry Patient Registration

Shirlene Watson

Newport News, Virginia *****

757-***-**** ***************@*****.*** WWW: Bold Profile

Professional Summary

Proven achiever at Riverside Regional Medical Center, adept in HIPAA compliance and cross-functional teamwork. Excelled in enhancing patient registration processes and confidentiality, significantly improving patient satisfaction. Skilled in insurance verification and fostering positive insurer relations, demonstrating exceptional problem-solving abilities and healthcare expertise. Registration Representative skilled in handling high volumes of patients in fast-paced hospital settings. Bringing excellent communication skills and advanced understanding of admissions, scheduling and financial policies developed over 25 years of related experience. Accurate in data entry and diligent in documentation.

Skills

Cross-Functional Teamwork

HIPAA Compliance

Daily Operations Management

Patient confidentiality

Patient Registration

Documentation skills

Insurance Verification

Medical Office Procedures

Appointment Scheduling

Insurance Billing

Problem-Solving

Healthcare experience

Patient Scheduling

Work History

10/1999 to Current

Registration Representative

Riverside Regional Medical Center – Newport News, VA

Maintained accurate records by updating patient demographics, insurance, and financial information.

Supported hospital compliance efforts by adhering to HIPAA guidelines and maintaining the confidentiality of patient information.

Implemented time-saving strategies for quicker completion of registration tasks without compromising accuracy or quality of service.

Improved overall work environment through active participation in department meetings, sharing ideas for enhancements, and supporting team-building initiatives.

Increased staff productivity through training on registration software, best practices, and proper documentation procedures.

Demonstrated adaptability in mastering new registration systems, software upgrades, and evolving industry regulations.

Verified insurance benefits, processed payments, and issued receipts.

Developed positive relationships with insurance companies to expedite claims processing and resolve billing issues efficiently.

Reduced errors in data entry through thorough review of inputted information and timely corrections when necessary.

Determined appropriate appointment type and scheduled each in system.

Streamlined the admissions process for improved patient satisfaction and reduced wait times.

Enhanced patient registration experience by efficiently gathering and verifying required information.

Organized, checked and submitted all related paperwork.

Completed registration paperwork, verifying accurate patient information.

Answered patient questions and inquiries regarding registration process and documentation.

Assisted in processing patient payments via cash, checks and credit cards.

Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.

Updated patient contact information to support accurate electronic medical records.

Operated standard office software applications to compile data and prepare information and correspondence.

Upheld HIPAA regulations and standards for protecting patient information.

Secured confidential patient information from unauthorized access.

Education

High School Diploma

John F Kennedy High School - Suffolk Va

Expected in 12/2024

Certificate: Medical Billing And Coding

Penn Foster Career School - Scranton, PA

08/1999

No Degree: Medical Admin Assistant

Kee Business College - Newport News Va

Contact this candidate