Supply Chain Customer Service
Resume:
BRYAN DAHLFORS
E *********@*****.***
PROFESSIONAL SUMMARY:
Experienced Supply Chain executive with skills and expertise in forecasting, demand management, training, production planning, and multi-warehouse optimization. I am a hardworking, well established individual with thirty plus years’ experience in Supply Chain. I have a proven track record of reducing inventories, increasing customer service levels, reducing work in process inventories, and implementing processes to achieve these results at a high ROI to the company. I have good team involvement skills having been a part of implementation teams at several companies.
I am a retired professional looking to keep myself busy and add to my income and am looking for an opportunity to leverage my knowledge, skills and experience to increase the profitability of the right company. Accomplishments
Implemented Supply Chain software and procedures at a customer and within one year improved customer service levels from 71% to 89%
Implemented a full MRP system lowering Work in Process by 16%, lowering Raw Material inventories by 23% and lowering Finished Goods inventories by 12%
Worked with a customer who did not understand Stratifying their inventory. We set up an ABC analysis procedure that helped them reduce overall inventories by 32% and increase customer service levels from 81% to 95% By setting up cycle counting procedures at five distribution warehouses, decreased the shutdown days to take physical inventory from three to one, thus reducing the customer order lead time by 66% Implemented a forecasting procedure that increased forecast accuracy from 42% to 97% within one and a half years. Logility Software St. Louis, MO. - Demand Planning Software
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Application Support Specialist April 2000 – May 2024
" Provide root cause analysis and corrective action for user issues. Gather all details about the process in question, identify the solution, and guide user through step-by-step process to resolve the problem. Have assisted over 200 companies in multiple countries.
" Assist clients to develop monthly processing that covers all aspects of Supply Chain, including generating a forecast, creating and reviewing records at aggregate levels, filtering to identify exceptional records, ABC Analysis, performance analysis, calculating safety stock levels, and determining replenishing orders.
" As Product Lead for the Demand Solutions Rough Cut Capacity Planning module, use project management skills to guide project team in determining customer requirements, researching competitor systems, and working closely with development to design new functionality that conforms to industry standards. The successful completion of the project resulted in winning multiple competitive contracts.
" Trained over 150 clients in person, remotely, and internationally, teaching advanced methods and best practices for using demand management and replenishment planning software and helping clients configure the software to their needs. As a result of this training, clients improve their forecast accuracy, increase inventory turns, improve customer service levels, and see higher cash flow. Caseware Solutions Group Lima, OH. - Software Reseller Field Training Consultant 1997 – 2000
" Supported customers in implementation and configuration of demand planning software. Traveled to customer locations to implement software and to train users on the functionality of the modules purchased. Created custom training manuals and month end process guides for each client based upon their needs. Multi-year support resulted in improved maintenance renewal and new product purchases. McCauley Propeller Systems Dayton, OH. - Aviation Products Manufacture Manufacturing Systems Manager 1991 – 1997
" Led team implementation of a complete inventory control system which included: Cycle Counting, Sales Forecasting, Material Requirements Planning, Sales and Operations Planning and Capacity Requirements. Implementation project was completed three weeks ahead of schedule and was done at 12% under budgeted ROI. The implemented Cycle count procedure was able to eliminate the yearly Inventory count that allowed the company to reclaim 2 working days in the year.
" Managed and motivated eight employees who were responsible for inventory control, sales forecasting, customer order entry and maintenance. Worked directly with sales and marketing to gather valid forecast information; with engineering and marketing for new product introduction. Through developing process plans, policies and procedures, improved forecast accuracy from 52% to 91% within the first year.
" Worked directly with Master Scheduling to ensure the right products were being produced to allow for needed capacity as customer demands changed; and with the IT department to design and program the necessary files to allow for forecasting, MRP, inventory management, and shop floor control. Was able to reduce work-in-process inventory by 20% in the first year.
" Member of two teams which accomplished ISO 9000 certification and implemented cell-manufacturing processes.
EDUCATION
University of Phoenix BS Information Technology
CERTIFICATIONS & LEADERSHIP
CPIM (Certified in Production and Inventory Management), APICS VP of Marketing for APICS St. Louis Chapter 2002-2006! TECHNICAL SKILLS
Software Efficiency: Demand Solutions, JIRA, Skype, Microsoft Office, PowerPoint, SQL, CRM Systems, Solomon, Go to Meeting Manager, Dynamics NAV C-SIDE V-5.0.
Coding Languages: HTML, JAVA, SQL & UNIX
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