Management Specialist Lead Receptionist

LINDA MCKOY

**** **** *****, *****, ** ***** · 240-***-**** · *****.*****@*****.***

PROFESSIONAL EXPERIENCE

Tuvli an Akima Company Washington, DC

U.S. Department of State July 2024-January 2025

Office Management Specialist

(40 hours/week)

Served as an Office Management Specialist with the U. S State Department. Responsible for administrative duties in managing the daily activities of the office. Received and screened visitors and telephone calls; determined the nature of the visit/call; determined which can be handled personally and which need to be referred to the supervisor or other staff members as required. Provided initial background or informational materials for the supervisor as needed. Arranged meetings and conferences including location and time; informed all participants of arrangements and provided background information to them as required. Set up conference rooms for meetings or other events, as requested. Made travel arrangements for the supervisor and other staff members as directed including scheduling of appointments, securing travel and hotel reservations, passports, visas and travel advances. Responsible for sorting and distributing mail, newspapers, and cables or classified items as required.

Nakupuna Companies Washington, DC

U.S. Department of State July 2011-July 2024

Bureau of Global Health Security and Diplomacy

Lead Receptionist

(40 hours/week)

Served as Lead Receptionist in the Bureau of Global Health Security and Diplomacy responsible for greeting internal and external Department visitors, badging, and directing nearly 5,000 in-person visitors to the Ambassador and appropriate technical staff and routing telephone traffic to the relevant points of contact and leadership levels. Trained and managed a small cohort of general service officers to support front office administrative coverage gaps. Arranged DVC set-ups and handled mail and package delivery. Provided general and project specific support to operating units as necessary. Owned and managed the Bureau’s activities schedule and provided scheduling/appointment support for the Ambassador and other senior leaders.

Capitol Concierge Baltimore, MD

Corporate Concierge September 2007-July 2011

(40 hours/week)

Served as Corporate Concierge for Capitol Concierge. Communicated and provided exceptional customer service to 300+ residents and guests. Answered phone calls and responded to resident’s inquiries. Handled resident requests and resolved any issues or complaints. Provided information about apartment amenities, services, and local attractions. Provided administrative support to property management team. Maintained a clean and organized front desk area. Trained and managed 10+ concierges. Managed weekly payroll in Valiant payroll system. Managed various building events and activities.

EDUCATION

Fuquay-Varina Consolidated High School Fuquay-Varina, NC

PROFESSIONAL DEVELOPMENT TRAINING

How to Handle Difficult Customers

Becoming Office Manager

Awarding Winning Customer Service

Office Etiquette

CLEARANCE

Secret

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