Customer Service Corpus Christi

TAMEIKA MCHENRY

**** ******* ******, ****** *******, Texas, 78413, US 346-***-**** ****************@*****.*** Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the customer service and medical field business. Chat, Email, Calls

WPM 78

Multi-Line Phone Talent

Data entry

Money handling abilities

Credit Card Processing

Microsoft Office Suite proficiency

MS Office

Correspondence composition

Outstanding communication skills

Professional telephone demeanor

Complaint resolution

Documentation and reporting

Strong Communications Skills

First Aid/CPR

Medical Terminology

Patient Assessments

Organization

Completing insurance forms

Medical office administration

Hands On

High School 2010

Moody High School- Diploma Corpus Christi, TX

Medical Assisting - certification 2013

South Texas Vocational Technical Institute Corpus Christi, TX Nursing - Some college (No degree)

Del Mar College Windward Campus Corpus Christi, TX NRCMA August, 2014 to December, 2021

WellMed - Remote Corpus Christi, TX

Documented patient medical information, case histories, and insurance information to ensure smooth appointments and payment processing. Customer service, patient scheduling, and billing were among the duties I coordinated in the front office. Improved bill payment timeliness by developing flexible payment plans for patients. Organized patient files and streamlined operations to increase efficiency. according to optimal patient loads and clinician availability. Located, checked in, and pulled medical records for patient appointments and incomplete charts. Experienced PCA/Customer Service Agent August, 2022 to May, 2023 Alorica - Temp Job Corpus Christi, TX

Created a new employee evaluation process that resulted in significant performance improvements. Was able to effectively respond to customer requests via chat, email. Looked at account and service histories to see if there were any patterns, and then used the information to prevent future problems. Provided primary customer support to internal and external customers in a fast-paced environment. analyze complaints to enhance overall quality of care Assisted multiple customers by answering questions, responding to inquiries, and handling emails, chats and phone requests. Kept up to date on product and service changes.

Used highly effective selling skills while properly engaging and presenting solutions to customers. Assisted multiple customers by approaching conversations with a positive attitude. Double-checked order data on a consistent basis to ensure that transactions and shipping dates were correct. Examined claim forms and other records to determine insurance coverage. Applications, payments, corrections, endorsements, and cancellations were all handled by me. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

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