Project Manager Business Systems

Jesenka Berberovich ***************@*****.*** 206-***-****

Summary:

Extensive F500 experience leading business and people process improvement, building business systems with multi- function and multi-system teams based in Lean methods and Program Management best practices. Expertise in managing technology replacement and enhancement projects using Waterfall and Agile methods and standardization of processes & tools. Strength in leadership, cross-team collaboration, managing stakeholder relationships and communication, organization and integrated scheduling, business communities support and championing cultural change.

Skills:

Business System and Services Management, Project Management, SDLC management, Earned Value Management, Configuration Management, process design and modeling (ARIS), integrated scheduling, systems integration, requirements management, change management, web site development and content management. Experience:

University of Washington Information Technology, Seattle, WA (6/2019 - Present) Sr. Project Manager – Product/Service Manager

• Managed several operational projects in Agile environment, system support and maintenance as well as process improvement and streamlining projects.

• Dev team Scrum Master leading scrum ceremonies and managing work using Jira.

• Managed enterprise electronic document repository service, performing product management functions as well as expert tier user support. Working with the Records Management organization to implement records management and retention plans.

• Managed electronic signatures service powered by DocuSign, performing product management functions as well as expert tier user support.

King County Information Technology, Seattle, WA (5/2018 - 11/2018) Sr. Project Manager – Team Lead

• Managed several small to medium size technology deployment projects in Agile environment.

• Led Work Intake Team, managing projects backlog and resource assignment for Work Intake. Managed PMO Roadmap.

• Established a workflow for revalidation, initiation and assignment of a backlog of KCIT projects

• Led team to design and implement a Work Intake Process for a growing Program Management Office

• Worked with customers and stakeholders to define projects' business requirements. Led estimation effort. Managed projects' scopes and schedules, keeping track of budget.

• Wrote Charters, Project Plans and Schedules, and other deliverables as needed.

• Coordinated efforts with Contracts organization in software purchasing processes.

• Led processes and tools standardization efforts implementing Microsoft business systems. Assisted in process improvement activities, provided recommendations for best practices and Functional Excellence. Boeing Company, Seattle, WA (6/2001 – 10/2017)

Project Manager/Business System Manager (Boeing Commercial Airplanes)

• Led change implementation of Engineering Tracking and Control system which grew system usage from 2000 users to 14000 users

• Led series of projects using Waterfall and Agile methods that delivered a tool critical to business as it streamlined engineering release process saving enumerable engineering hours over several years.

• Led cross-functional Systems Management Functional Excellence Team.

• Managed change through the implementation, produced blockpoint reports and schedules (SDLC).

• Implemented standardized CM and PM processes and tools to manage IT work, reduce backlog, and effectively communicate with customers and stakeholders.

• Established and chaired Change Board and produced standard auditable deliverables.

• Performed system maintenance and audits, troubleshooting and user support, requirements gathering, blockpoint planning and release management.

Project Manager/Process Analyst (Boeing IT)

• Managed software development lifecycle (SDLC) for several development and sustaining projects enforcing industry best practices

• Simultaneously led several teams using standard processes and tools and producing standard deliverables allowing for integrated schedule, resource and scope tracking, metrics and reports.

• Collaborated with cross-functional teams to standardize processes and tools and resolve process issues. Change and Configuration Management Analyst/Process Consultant (Boeing Commercial Airplanes)

• Led change management effort for an enterprise program replacing legacy HR systems with PeopleSoft.

• Enabled effective and efficient integrated scope, schedule, and resources tracking, generating integrated reports and metrics by implementing standardized program management processes and tools

• Collaborated with cross-functional teams to design custom process solutions and provided process and tool training.

• Facilitated management Change Boards and created and maintained standard deliverables following Fujitsu Macroscope methodology (Waterfall).

Boeing Company, Everett, WA. (11/1997 – 3/1999)

Change Management Specialist

• Provided business system training and proactive process coaching to managers and teams

• Facilitated executive change bard and managed change board deliverables

• Coordinated team meetings and implemented standardized processes for effective workflow Technical Support Specialist, Product Integration Group

• Collected technical data, tracked and audited engineering work and reported to the management

• Built schedules and forecasted workload allocation.

• Managed documentation, created and maintained the group’s Web site. Other Experience:

Eddie Bauer/Business Systems, Redmond, WA (consulting through Ciber) (9/2000 – 1/2001) Technical Writer/Process and Documentation Manager

• Defined and optimized catalog publishing process, updated documentation and built process maps.

• Led implementation of the catalog publishing configuration management system.

• Designed and managed the organization's new intranet web site. Microsoft, Seattle, WA (consulting through Ciber) (7/2000 – 9/2000) Assistant Process Manager

• Assisted in process design and mapping in support of a key business process.

• Managed process documentation and electronic content ensuring standardized approach.

• Built an electronic version of the process document, including the process maps. Education & Certifications:

MBA with Information Technology Management emphasis from City University (2007) MBA with Project Management emphasis from City University (2007) Bachelor of Arts in Literature and Library Science, Faculty of Philosophy and Philology, University of Sarajevo, Bosnia and Herzegovina (1991)

Project Management Professional (PMP) Certification from Project Management Institute (PMI) (2005) Project Management Certificate from Stevens University through Novations (2005) CMII Certificate form Arizona State University and Institute for Configuration Management - Arizona (2003) Tools/Applications:

Microsoft Office Suite including Visio, MS Project and Project Server, OpenPlan, Milestones, ServiceNow, Rational ClearQuest (now Microsoft), DocFinity and WebTop (DMS), Primavera Suite (P3e, Progress Reporter), ARIS process modeling, Adobe Acrobat, Adobe PhotoShop, Google Suite, collaboration tools and more.

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