Customer Service Real Estate

Deborah Allen

*** ****** **** **** ***** Mountain, Georgia 30088 770-***-**** *********@*****.*** Objective Position that allows for demonstration of organizational and professional skills. To assist in the buying and selling of property transactions to the best of my ability as needed. Profile Motivated, personable business professional working towards business ownership. Possess 11 years of experience in the real estate/mortgage industry. Talent for quickly mastering technology – familiar with many computer programs. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrates history of producing accurate and punctual reports. Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Skills Summary

Management

Report Preparation

Written Correspondence

General Office Skills

Computer Savvy

Customer Service

Scheduling

Front-Offic

Operations

Professional Presentations

Professional Experience REALTOR

Provide professional and courteous customer service

Provide properties to choose from for viewing

Communicate and guide clients through the process from assisting and advising the best loan officer that fits their needs to the point of closing the transaction.

Assist client any way possible

BROKER ASSISTANT/ORIGINATOR/PROCESSOR

Oversee front-office operations and provide impeccable customer service. Performed duties necessary and maintained rapport with client from the application process to closing.

Any other task assigned.

REMOTE CUSTOMER SERCE REPRESENTATIVE

Answer incoming phone calls

Assist clients with insurance, HSA and HRA acount issues

Calculated funding issues to insure accuracy of HRA accounts

Created and provided assistance with setting up HRA accounts

Made any necessary changes to clients personal information as needed

Assisted client with procedures on applying for SS and/or Medicare with the necessary information

Periodically made outbound calls for followup purposes or additional information

Deborah Allen

845 Brandy Oaks Lane Stone Mountain, Georgia, 30088 770-***-**** *******@*****.*** Page 2

Employment History WILLIS TOWERS WATSON- Remote Customer Service Represetative 2022-2023.

MAXIMUM ONE GREATER ATLANTA REALTORS - Cobb Galleria Realtor - 2014

BOLDEN & ASSOCIATES LLC – Stone Mountain, GA

Broker Assistant/Originator/Processor 2007 to 2013 RESIDENTIAL HOMES REALTY – Lithonia, GA

Senior Loan Processor, 2006 to 20007

Education SOUTH UNIVERSITY ONLINE – Savannah, GA

Associate Degree – Business Adminstration

Real Estate Agent/Realtor

Member of Atlanta Board of Realtors

National Association of Realtors

Georgia Association Of Realtors

National Association Of Business Management,

Atlanta,

Manage all aspects of day-to-day operations as multi tasker:

Assistant, originator and processor.

Scheduling for office appointments weekly.

Solving customers issues.

Compliance with all facility, guidelines, and government requirements.

Customer service functions.

DETAIL MASTERY & ORGANIZATION

Inspect incoming applications for mortgages and reverse mortgages to ensure quality and presence of essential information.

Responsible for entering loan in system.

Processed application for streamline conventional loans, VA and HUD loans.

Member of top producing team in loan center.

SENIOR MORTGAGE LOAN PROCESSOR

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