Customer Service Representative
Resume:
Andrea Martorello
Ronkonkoma, NY 11779
Email: **********@*****.***
Qualifications
Detail-oriented, efficient and organized professional with over 10 years of experience
Strong analytical and problem- solving skills, with the ability to make well thought out decisions
Excellent written and verbal communication skills
Effective at multi-tasking and prioritizing
Proficient in Microsoft Excel Word and Outlook
Skilled in Epicor Software
Experience
PREMIER FIXTURES, LLC- Hauppauge, NY August 2007- September 2019
Sales Service Representative
Identified, developed and managed new accounts/new business with providing effective advice to clients regarding our products, services, and solutions.
Met and exceeded productivity targets by handling every interaction with excellent customer service.
Reviewed customer data to assess current issues and determine potential solutions.
Achieved high customer satisfaction scores by de-escalating complaints quickly.
Processed customer orders and managed them from start to finish.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Managed inventory to ensure customer satisfaction for products to be ready on time.
MEDICAL MANAGEMENT GROUP- Bohemia, NY September 2002- March 2006
File room clerk
Collected incoming documents, sorting, and filing them in electronic system and manually.
Maintained cleanliness of the file room and ensuring paper documents are safe.
Scanned, photocopied, and faxed documents as instructed by managers.
Stamped and coded files received from internal departments and external agencies.
Placed, and maintained essential files and records in physical files.
Filed records in alphabetical and numerical order for easy storage and access.
Education
Sayville High School- High School Diploma- Year Graduated: 2000
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