Carolina Carranza
Bakersfield, CA *****
661-***-**** ********************@*****.***
Career objective
Motivated and detail-oriented individual seeking an entry-level position. Eager to apply my strong organizational skills and quick learning abilities to contribute effectively to the team. Dedicated to gaining hands-on experience, enhancing my knowledge, and becoming a valuable asset to the company. Excited for the opportunity to grow and develop within a dynamic healthcare environment.
Skills
Proficiency in data entry and record management.
Familiarity with Microsoft Office (Word, Excel)
Problem-solving and analytical thinking
Effective communication and teamwork
Excellent organizational and time management skills
Customer service
Adaptability and willingness to learn
Ability to learn medical billing software quickly
Work History
05/2021 to Current
Member Experience Ambassador
In-Shape Solutions LLC. – Bakersfield, CA, USA
Greeted and signed in guests while ensuring a positive and welcoming environment.
Handled membership enrollments and account management with attention to detail.
Assisted guests with facility amenities and equipment, enhancing overall customer satisfaction.
Resolved customer conflicts efficiently, maintaining professionalism and providing excellent service.
Ensured facilities remained clean, safe, and well-stocked to meet member expectations.
Monitored and maintained proper pool and spa water treatment, adhering to safety regulations.
11/2024 to 02/2025
Receptionist Administrator
Reliable Healthcare – Bakersfield, CA
Answered and directed incoming calls, ensuring clients were connected with the appropriate personnel to address their needs.
Greeted visitors and customers in a professional and friendly manner, providing knowledgeable assistance.
Maintained a clean and organized reception area, creating a positive first impression for clients and guests.
Handled complaints and questions, and re-directed calls to other team members.
Verified patient insurance eligibility.
06/2020 to 07/2021
Server /Advanced Cashier
Si Senor Grill – Bakersfield, CA, USA
Welcomed and assisted customers, ensuring a positive dining experience.
Processed customer payments accurately and handled cash responsibly at the close of each shift.
Provided prompt and efficient service while addressing customer needs and resolving any dissatisfaction.
Maintained loss prevention by verifying food accuracy and ensuring orders were correct.
Proper money handling at the close of each shift
Resolved customer dissatisfaction efficiently, ensuring a high level of customer satisfaction.
10/2019 to 06/2021
Sales Associate
Bath & Body Works – Arvin, CA, USA
Welcomed and assisted customers in finding desired products, ensuring a positive shopping experience.
Handled product returns and processed damaged product filings for corporate review.
Analyzed and processed sales data to help the team meet sales goals during daily, weekly, and monthly intervals.
Maintained loss prevention by ensuring accurate product counts and transactions.
Resolved customer dissatisfaction efficiently, ensuring a high level of customer satisfaction.
03/2017 to 07/2018
Server Assistant
Red Lobster – Bakersfield, CA, USA
Welcomed and seated guests in assigned areas, following the daily seating system to ensure smooth operations.
Delivered accurate food orders to correct guest tables, ensuring timely service and guest satisfaction.
Monitored guest satisfaction and addressed any concerns promptly to maintain a positive dining experience.
Cleaned and maintained guest areas and restrooms, while re-stocking dining tables and kitchen supplies to ensure smooth workflow.
Education
01/2019
Bakersfield College: General Education, Psychology
Bakersfield College - Bakersfield, CA
01/2018
Highland High School: General Education
Highland High School - Bakersfield, CA
Languages
English
Spanish