Customer Service Front Desk

Cristian Valdez

*** * **** **, *** York, NY *****

720-***-**** *******************@*****.***

Professional Summary

Dynamic professional with experience in education, customer service, and team leadership. Skilled in managing daily operations, supporting student development, and optimizing business performance through strategic planning and collaboration. Bilingual in English and Spanish.

Professional Experience

●Sales & Service Manager

Alo Yoga, New York, NY — Aug 2022–Feb 2025

- Set daily goals and assigned associates to strategic zones based on skills

- Analyzed data trends to improve performance and created monthly reports in Excel

- Managed staff schedules using Legion and conducted performance coaching

- Ensured top-tier customer service and maintained team motivation

●South High School, Denver, CO. Special Education Co-Teacher (9th–12th Grade)

- Provided academic, behavioral, and emotional support to students with IEPs

- Collaborated with educators and families to develop individualized learning plans

- Led classroom routines and ensured smooth transitions for special needs students

- Tracked student progress, managed classroom safety, and maintained documentation

●Equinox, New York, NY — Apr 2024–Aug 2024. Front Desk Associate

- Signed up new clients and managed memberships and billing

- Created and updated trainer schedules using Excel and Outlook

- Maintained cleanliness and organization of front desk and gym areas

Education

Community College of Denver — Special Education Major

GPA: 3.8 In Progress

Eaglecrest High School, Centennial, CO — Graduated May 2017

GPA: 3.5 Activities: AVID, Track, Theater Assistant, Debate Club, Recycle Club

Skills

- Bilingual: Fluent in English and Spanish

- Communication & Collaboration

- Time Management & Organization

- Leadership & Coaching

- IEP Implementation & Student Support

- Excel, Outlook, Google Docs, Zoom, Microsoft Teams

Certifications & Involvement

- Alo Running Club (2024–Present)

- National Honor Society of Leadership & Success

- AVID Program (High School)

- Volunteer – NYC Cares (Aug 2022–May 2024)

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