Collections Specialist

Linda Scott

QUALIFICATIONS

●Goal driven, results oriented, and highly ethical, strong written and oral communication skills

●Adaptable to change in a highly evolving industry

●Previous payroll experience (former payroll supv)

●Online Claim Submission & ERA

Proficient with Microsoft Word, Excel, Power Point, Windows 10; PeopleSoft, QuickBooks, CampusVue, Kronos, and eClinicalWorks, MediAR, Revenue Recovery, ePremis, HC360, SAGE, Salesforce, Yardi, Workday

EMPLOYMENT

H&R Block - Mesa, AZ November 2024 – April 2025

Associate Team Lead - Temp

Support retail office during tax season to deliver a world class client experience

Assist with the daily supervision of tax office associates.

Progress Residential – Scottsdale, AZ

Collections/AR Specialist March 2021 – March 2024

Manage delinquent accounts for debt collection, point of contact for customers, provided prompt and detailed status/information of account.

Researched and if applicable, resolved billing questions/discrepancies and documented it.

Closed account when tenant moved out or was evicted.

Negotiate payoff deadlines or payment plans and ensure satisfaction with the resolution.

Served as escalation point for disputed charges and if applicable offered payment plans.

Create a solid relationship with customers

Be knowledgeable of company policies and departmental procedures for billing requirements

Handle questions or complaints.

Aspen University July 2020 – October 2020

Collections Specialist - Temporary

Contact customers regarding their accounts, account status, and credit consequences

Research and reconcile past due balances, and validate for proof of delivery/service, created financial statements

Validate & process invoices & reconcile accounts regularly and updated general ledger,

Manage invoice discrepancies as well as disputes and resolve defects

Entered detailed account notes on payments.

Conducted month end closing process

McKesson October 2019-January 2020

Case Manager – Seasonal

Work in a fast-paced, high-volume contact center environment

Manage complex reimbursement issues for product support program.

Work closely with healthcare providers and patients to assist with appeal management for claim denials. Works with physicians and payers to advocate for product-specific coverage per payer-specific.

Communicate product benefits and efficacy and positively influence payer policy.

Obtain detailed benefit information and maximize plan benefits.

Obtain payer-specific prior authorization procedures and documentation requirements and facilitate the prior authorization process for patients and healthcare providers.

Conduct external research to identify alternate funding sources as appropriate.

MGA April 2018 – May 2019

Accounts Receivable Billing Specialist

●Prepare and analyze spreadsheets for the billing and collection team

●Issue and post bills, receipts and invoices

●Update accounts receivable database with new accounts or missed payments

●Ensure all clients remain informed on their outstanding debts and deadlines

●Assisted in the completion of timekeeping for payroll payments for traveling doctors/nurses, ensuring accurate and and preparation of financial reports related to wages, payroll taxes, deductions, and benefits.

Reimbursement Concepts/CVS, Chandler, AZ October 2017 – April 2018 Medical Infusion Collections Specialist

Prepare and send all new claims out on a weekly basis.

Analyze, resolve, and resubmit rejected/underpaid claims for payment.

Complete account contractual adjustment at the time of billing on all specified carriers.

Upload and log electronic remits from various insurance companies.

Review, correct and reconcile errors from remit uploads, post payments as needed to balance.

Review denied claims and re-bill claims as appropriate.

Follow-up with insurance companies and payment guarantors to resolve issues to obtain payment.

Monitor collection/aging worksheet monthly, working accounts and documenting progress.

East Valley Family Medical, Chandler, AZ May 2016 – September 2017

Medical Billing Specialist

Process claims to ensure accurate reimbursement, provide solutions to any relative problems of clients

Work with medical insurance companies, retrieve Electronic Remittance Advice (ERA's)

Follow up on Insurance and patient aging, re-submit insurance claims as necessary

Independence University, Phoenix, AZ August 2014 – May 2016

Admission Consultant

●Initial point of contact for students interested in pursuing an education

●Interviewed prospective students and recommended them for acceptance

●Enrolled them in a degree program in their preferred career field

Education Management Corporation, Phoenix, AZ January 2011 - July 2014

Admission Representative

●Made outbound calls to pursue prospective qualified candidates in education enrollment

●Conducted enrollment interviews and recommended for acceptance

●Assisted other personnel and departments with data collection and problem solving

Navajo Business Solutions - Flagstaff, AZ January 1998 – December 2010

President/Owner

Accounting: payroll, accounts payable/receivables, monthly financial reports, and purchase orders

Process paychecks, statements of earnings, and deductions.

Review time sheets, Compile employee time, wage computation, deductions, and other information to detect and reconcile payroll.

Process paperwork for new employees and enter employee information into the payroll system.

Financial reports: ledger journals, annual budget, monthly/quarterly state and federal taxes/reports

Provided oversite, direction, management, and administration of the operation of Grant schools, large as well as BIE schools from an Agency level, regarding focusing on improved student academic achievement and personnel matters

Worked closely with Principal/Superintendent/Executive Director of schools

Wrote employee policy & procedure manuals, organize offices, setting up filing system, filing, and letter writing

Human Resources: established job descriptions, advertised job positions, recruited, tested, screened applications, scheduled interviews, employee appraisal forms, maintained personnel records, and submitted background checks

Information Technology: gathered data and information on processing steps and work flow; observed and interviewed end users, and designed forms, reports, and input/output screens for systems

Familiarized with GAAP accounting standards

EDUCATION

Jones International University - Centennial, CO – 2008-2010

MBA, Finance Management; Information Technology Management GPA 3.93

Kennedy-Western University - Thousand Oaks, CA – 1997-1999

Bachelor of Science in Business Administration GPA 3.9

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