Sales Support Supervisor

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Colten Howie

Tennessee **********@*****.*** 662-***-****

SUMMARY

Experienced Training Program Coordinator with 1 year of service to the Training Program at The Tom James Company, and 9 years of experience in customer facing roles. Proven track record of successfully planning, organizing, and executing training programs for employees at all levels. Skilled in curriculum development, logistics coordination, and program evaluation. Aiming to leverage my expertise in training and development to contribute to a dynamic organization in a similar role. EXPERIENCE

Accounts Receivable Specialist

Tom James Company April 2023 - Present, Franklin, TN

• Review and release items from the Order Queue, Payment Queue, Credit Card Queue, and Return Queue for your assigned retail locations

• Refers unusual situations to supervisor for resolution

• Assists retail locations with resolving problems and exceptions such as discounts, special pricing, substitutions, etc.

• Researches problems and makes appropriate computer entries/notes

• Answers questions from Sales Professionals; explain procedure and application to the specific situation

• Resolves store’s deposit discrepancies

• Enters and distributes returned checks and credit card chargebacks Training Program Coordinator

Tom James Company March 2023 - Present, Franklin, TN

• Organize and execute our onboarding systems to ensure that our Sales Professional, Interns, and Sales Development Representatives are informed, excited, and ready to start in their new position. phone, or in person. and process user requests) scheduling calls, etc.

• Manage two, 8-week training programs at a time, as well as monthly leadership training.

• Provide excellent service by promptly responding to employee requests and questions, via email, phone, or in person.

• Facilitate employees' access to various technological resources (add/remove access, answer questions, and process user requests)

• Support the Retail Development leadership through administrative tasks including managing emails, scheduling calls, etc.

• Managing spreadsheets and updating employee data and queries. Administrative Assistant

Florence Endocrine Clinic November 2022 - March 2023, Florence, AL

• Established professional and collaborative working relationships with the physician and nursing staff, as well as external parties such as insurance companies.

• Maintained calendars and schedules to set appointments for multiple nurses, physicians, lab techs, and radiologists.

• Acted as a liaison for patients by communicating with insurance companies, pharmacies, medical supply companies, and other doctors offices.

• Used Microsoft Office Suite to create and revise documents and presentations. Server/Bartender

Northwood Social September 2021 - March 2023, Florence, AL

• Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.

• Liaised with the restaurant manager in ordering and stocking inventory and supplies, facilitating front-of house operations. • Memorized menu to help diners make informed meal choices.

• Created and maintained optimal communication chain, reducing guest dissatisfaction.

• Persuaded or influenced guest purchase by enticing with higher margin items and add-ons.

• Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests. Lead Server

AQUA GRILLE May 2016 - November 2022, Iuka, MS

• Restocked restaurant supplies, utensils and menus to achieve consistent product availability.

• Took food and beverage orders and served meals to patrons.

• Trained new servers in restaurant procedures, daily operations and server duties.

• Supervised dining staff to confirm optimal operations and prevent mistakes.

• Handled waitstaff shift schedules, time off requests and last-minute absences.

• Interacted with guests and promptly responded to requests to provide exceptional service. Retail Projects Intern

NaviRetail May 2019 - July 2019, Remote

• Attended industry events and conferences to attract potential customers and increase brand awareness.

• Used Excel to complete daily calls and e-mails to promote each city represented to retailers.

• Developed strong relationships with clients to grow business networks.

• Represented NaviRetail during special events, customer interactions and sales. Customer Service Representative

Iuka Discount Drugs August 2014 - August 2018, Iuka, MS

• Delivered Durable Medical Equipment to patients' homes.

• Performed preventive maintenance and service, such as cleaning, lubricating and adjusting equipment

• Explained and demonstrated correct operation and preventive maintenance of medical equipment to personnel.

• Disassembled malfunctioning equipment and removed, repaired and replaced defective parts, such as motors, clutches and transformers.

• Input patient and prescription information to produce product labels and assist in prescription filling process.

• Monitored inventory levels and maintained shelves, stocking with adequate supplies. EDUCATION

Bachelor's In in Business Administration

Minor in Marketing • Mississippi State University • US, MS, Starkville • 2021 • 3.5

• Mississippi State University - Starkville, MS

Associates in Business Administration

Northeast Mississippi Community College • US, MS, Booneville • 2018

• Northeast Mississippi Community College - Booneville, MS SKILLS

Hospitality

Google Analytics

Email Marketing

Social Media Management

Customer service

Analysis skills

Accounting Google Suite

Office experience Calendar management Data entry Multi-line phone systems POS

Sales

Bartending

Hospitality

Google Docs

Google Suite

Calendar management

Email marketing

Databases

Leadership

Google Analytics

Supervising experience

Conflict management

Documentation review

Analysis skills

Analytics

Customer service

Organizational skills

Microsoft Office

Computer skills

Time management

Communication skills

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