Program Manager Project

Bruce Crowell

**** ******* ****** ****, *****, VA 22920

512-***-**** ️ *********@*****.***

Citizenship: U.S. Availability: Full-Time, Permanent

Location Preference: Remote Virginia Washington D.C. Metro

PROFESSIONAL SUMMARY

Results-driven Program Manager with 15+ years of experience leading cross-functional teams, optimizing customer experience strategies, and managing complex technology and human capital solutions. Expertise in contract oversight, risk management, and stakeholder engagement. Proven success in scaling operations, streamlining processes, and improving mission-critical services. Certified PMP, Six Sigma Green Belt, and CMMI Associate with a track record of delivering high-impact results in consulting environments. Demonstrated ability to lead teams and develop talent

PROFESSIONAL EXPERIENCE

Evoke Research and Consulting Reston, VA

Program Manager / Task Lead / Site Lead (02/2013 – Present)

• Oversee and manage multiple VBA contracts, ensuring on-time, within-budget delivery of complex initiatives.

• Evaluated, aligned, and integrated technical and business requirements and project plans to establish the program framework.

• Led contract project delivery, overseeing cost, schedule, and performance for high-impact government programs.

• Managed subcontractors, approving invoices and analyzing performance and financial metrics.

• Achieved four promotions, advancing to Program Manager, Deputy Program Manager, and Senior Project Manager.

• Spearheaded all activity for a Lean Six Sigma project for digital transformation, reducing duplicate claims processing and resolving 248 improper payments.

• Conducted 52+ monthly contract status meetings annually, providing strategic insights to government clients.

• Led risk assessment and process improvements, identifying cost-saving and efficiency-enhancing opportunities.

• Conducted requirements sessions for Enterprise Resource Planning (ERP) software, moving VA data to a new system with proven automated processes.

• Recruited and hired 89+ professionals, overseeing contract staffing, IT, security, and onboarding processes.

• Improved contract workforce engagement by developing and implementing adoptable employee satisfaction surveys,

• Managed 67+ projects spanning records management, CRM systems, business resiliency, cybersecurity authentication, and financial services.

IPT Associates Boston, MA

Project Manager Assistant (09/2012 – 10/2013)

• Managed $3M+ project portfolio, executing risk management and performance tracking strategies.

• Earned two promotions for exceptional contract support and client engagement.

• Conducted business analysis, user acceptance testing, and digital transformation initiatives.

Round Rock Texas Chamber of Commerce Round Rock, TX

Vice President (03/2011 – 09/2012)

• Revitalized Chamber operations, securing $750K+ in new revenue and increasing the annual budget by 5%.

• Implemented CRM and data analytics tools valued at $1M, improving business intelligence and stakeholder engagement.

• Led customer retention strategies, enhancing investor relations and community outreach.

Previous 10 years of experience upon request

EDUCATION & CERTIFICATIONS

• B.S. Business Administration, Portland State University, 1991

• A.A.S. Business Administration, University of Wyoming at Casper College, 1983

• Project Management Professional (PMP)

• Six Sigma Green Belt

• CMMI Associate

• IT Project Management (Agile) – Austin Community College

• Project Management Academy Graduate

• Evoke Leadership Program Alumni

CORPORATE MENTORSHIP PROGRAM – Alumni Mentor, Evoke (2020–Present)

• Contributed to a culture of continuous learning and improvement by fostering professional relationships and sharing industry insights.

• Guided mentees in strategic planning, tactical execution, and navigating corporate challenges.

• Provided multi-year mentorship to emerging professionals at current company, supporting career growth and leadership development.

KEY COMPETENCIES

• Project Management: Managing cross-functional teams, agile, waterfall, risk management, process improvement, change management, and a proven ability to mentor and develop peers and project teams.

• Tools & Platforms: Microsoft Office Suite, Microsoft Project, JIRA, SharePoint, Salesforce

• Data & Analytics: Business Intelligence, Business Case Development, CRM, KPI Analysis, Financial Reporting, Monthly Status Reports, 508 Compliance

• Stakeholder Management: Vendor Relations, Contract Oversight, Executive Presentations, Multiple time-zone collaboration, Strong business acumen, and ability to interface credibly at the C-suite level. Understanding of technical solutions and success at writing award-winning proposals

Contact this candidate