Customer Service Data Entry

ESTHER MOORE

*********@*****.*** 951-***-**** *8810 Rainier Way, Moreno Valley, Ca. 92555

Professional Summary

I possess strong written and verbal communication skills, experienced and knowledgeable in various fields of customer service, sales, scheduling and planning. I am motivated, reliable, awesome team-player with the ability to continue to grow and go above and beyond, I am professional and a great asset. I have a background with experience that has exhibited excellent customer call center support and case management. Career Experience

• Riverside County of Education 7/2019 – On-Call

Instructional Teacher’s Assistant

• Work as an Instructional Assistant in a juvenile hall court school classroom setting

• Assist teachers and Administrators with clerical duties, filing, faxing, and data entry using Microsoft Office Suite, answered high call volume

• Helped students with academic testing, school work, and activities

• MMG/ Maximus/ EDD 2021 – 2022

Customer Service Representative- Remote

• Processed thousands of unemployment benefits claims cases in a call center

• Interviewed claimants via phone to retrieve employment timelines and request documents using various computer systems (Excel, Microsoft Suite)

• Used great customer service and critical thinking skills to analyze documentation in order to determine approval needed to process claims for payment

• LA Business Personnel 2021 – 2022

Case Manager Rent Relief – Remote

• Handled cases for rent relief to tenants who were in need of assistance and qualified for Government Funding that was provided due to being affected financially by the covid-19 pandemic

• Communicated daily with tenants and maintained program system of record using various Microsoft Office programs (Neighborly, GIS)

• Maintained the program and eligibility requirements

• Assisted tenants through entire process for approval until payments were issued in a timely manner.

• Curative 2021 – 2021

Transcriber

• Assisted nurses at Covid-19 vaccinations sites

• Transcribed for nurses using data entry

• Gathered important patient information in order to administer Covid-19 vaccination

• Partnered with other staff to deliver professional and effective patient care

• Assisted with field recruitment when needed

• Riverside County Regional Medical Center 6/2007 – 8/2011 Medical Unit Secretary

• Assisted medical staff physicians and nurses in a fast-paced hospital unit (PCU)

• Multitasked administrative duties, using great communication and listing skills, data entry, admitting and discharging patients, and filing

• Transcribed patient information into charts, maintain important files using confidentiality

• Responded to several high-volume call lines

• Ordered and recorded lab tests

• Scheduled appointments,staff meetings,and travel seminars for physicians

• Assisted in screening job applications and interviews

• Processed and ordered inventory for department

Education

• Riverside Community College - 2013 - 2017

Paralegal Studies, AA degree

• Nathaniel Narbonne High School: High School Graduate / Leadership Certification

• Cardio Pulmonary Resuscitation / Basic Life Support References available upon request

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