Experienced Salesforce Administrator
Resume:
Steven Huls
*****.****@*****.***
linkedin.com/in/stevenhuls
Experienced Salesforce Certified Administrator
As a Salesforce Administrator, I'm responsible for the day-to-day management and administration of the Salesforce platform, ensuring it effectively supports business operations across the organization. This involves working closely with stakeholders to understand and address their needs, implementing system enhancements, and maintaining data integrity and security. My key responsibilities include system configuration, data and user management, developing process automation, ensuring data quality, providing user support, delivering reports and analytics, staying current with Salesforce updates, managing integrations, and ensuring data compliance. Learning Pool – Remote
August 2022 – May 2025
• 2022 – 2025 Salesforce System Administrator
As Salesforce Systems Administrator for Learning Pool, I managed and customized the Salesforce environment to support a globally dispersed and culturally diverse workforce. I was responsible for all aspects of Salesforce administration, including user support, data integrity, and process automation, with a strong focus on fostering effective collaboration across different cultures and backgrounds. This involved tailoring communication strategies, developing user-friendly solutions accessible to a varied user base, and ensuring the CRM platform effectively met the unique needs of a scattered team engaged in delivering learning solutions.
AutoAlert – Kansas City, MO & Remote
May 2016 – August 2022
• 2016 – 2018 Salesforce Administrator
I actively contributed to the daily administration and support of the Salesforce platform. My responsibilities included assisting with user account management, providing frontline technical support, and ensuring data integrity through cleansing and import/export tasks. I also supported the creation of reports and dashboards, gained hands-on experience with basic configurations like custom fields and page layouts, and helped develop user documentation.
• 2018 – 2020 Salesforce Architect
As a Salesforce Architect I translated complex business requirements into scalable and robust Salesforce solutions, leveraging Sales and Service Cloud and integration best practices. I designed and architected end-to-end solutions, defined technical roadmaps, and provided governance across the Salesforce ecosystem to ensure alignment with enterprise objectives, security standards, and long-term platform health. My role involved leading technical design sessions, collaborating with stakeholders to define solution scope, and overseeing the implementation of complex customizations and integrations, ensuring optimal performance and user adoption.
• 2020 – 2022 Manager of Salesforce
I led a team of two Salesforce Administrators and spearheaded the strategic direction and operational excellence of the Salesforce platform. My responsibilities encompassed managing the full Salesforce lifecycle, from defining architectural roadmaps and overseeing complex solution design to ensure robust governance and data integrity. I mentored and developed the Salesforce team, managed resource allocation, and championed best practices in administration and development, while also directly contributing to high-level troubleshooting and strategic enhancements. This role required a blend of technical leadership, people management, and strategic planning to ensure the Salesforce ecosystem effectively supported and advanced key business objectives across Sales, Service, and Marketing.
VinSolutions by Cox Automotive – Mission, KS & Remote September 2009 – May 2016
• 2009 – 2010 Technical Support Representative
Provided multi-channel (phone, email, chat) technical support for VinConnect, an Automotive CRM, adeptly troubleshooting software issues, resolving user inquiries, and ensuring optimal system performance for dealership staff.
• 2010 – 2012 Technical Support Team Lead
Spearheaded a team of Technical Support Specialists for VinConnect, driving high-quality support, efficient case resolution, and continuous team development. Focused on enhancing internal expertise and optimizing support processes through extensive use of the Salesforce platform.
• 2012 – 2016 Jr. Salesforce Administrator / Salesforce Administrator Actively contributed to the daily administration and support of the Salesforce platform, gaining foundational experience in user management, data integrity, and system configuration in a dynamic business environment.
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