Project Management Human Resources

DeAngelo Gamble

**** **** ****** **, ********** DC,20020

202-***-**** (mobile) **********@*****.***

Citizenship: USA; Veteran’s Preference: No

QUALIFICATION SUMMARY

−Leadership/ Team Building

−Marketing

−Recruitment Strategies

−Strategic Planning

−Strategic Communication

−Project Management

−Analytic Skills

−P&L Management

−Operation Management

−Catering Operations &

Planning

People & Operations Management Expert. Over 22 years of experience leading restaurant operations of QSR, Fast Casual, Catering, and Café/Coffee Shops, including executing recruitment strategies, interpreting labor laws, evaluating personnel performance, and ensuring top-line sales growth, team development, and overall profitability. I have used my innate interpersonal skills throughout my career to cultivate management, staff, and customer relationships. Utilizes these interpersonal skills to motivate staff and resolve disputes. Implements innovative techniques to increase customer satisfaction. Uses excellent verbal and written communication skills to articulate desired results, share recommendations, and display data. EDUCATION

Project Management Certifications Granted 2022

Coursera Online College, Washington D.C.

B.S Media Broadcasting & Communications Granted 2005 Prince George’s Community College

CAREER REVIEW

Assistant Director of Operations January 2025 -present Levy Restaurants Nationals Park

Job type: Full-time; 50 -60 hours per week

PROGRAM MANAGEMENT AND ANALYSIS OF OPERATIONS: Assisted the Director of Operations in managing the daily operations, achieving annual sales, profit goals and overseeing operations of the concessions department averaging 37M annually.

● Build and maintain strong relationships with clients, guests, subcontractors, and team members.

● Execute menu changes and new concept integration.

● Achieve daily sales and budgetary goals while promoting a cooperative work environment.

● Increase operational efficiency and reduce overall cost. I analyze financial data to make informed decisions to positively impact the overall business and operations. I also supervise my team to ensure the completion of work and adherence to policies and procedures, identify all necessary resources, and identify potential barriers. HUMAN RESOURCES PRINCIPLES AND PRACTICES: Coordinated with the human resources department to process new hire paperwork and interpret termination guidelines when required. Focused training and development efforts positively impact turnover, improving collective staff knowledge and increasing customer satisfaction and revenue.

VERBAL AND WRITTEN COMMUNICATION: Provided weekly supervision through weekly calls, meetings, and on-site observation. Responsible for overall concessions operational performance and quality outcomes, including ensuring good information communication between all levels of leadership, team members and the implementation strategies.

Director Of Bakery Operations April 2023 – December 2024 Dog Tag Bakery – Washington, DC

Job type: Full-time; 45 -50 hours per week

PROGRAM MANAGEMENT AND ANALYSIS OF OPERATIONS: Team management of the Bakery Leadership Team to oversee and provide guidance on all aspects of operations, sales, marketing, revenue management, policies procedures, liability & standards, and bakery programming curriculum. In collaboration with other Dog Tag Leadership and Bakery Leadership team members, design, refine, and implement the strategic vision and growth plan for bakery operations, including developing a Chicago growth plan and strategic partnership approach. Lead the research, development, and implementation of new business growth opportunities through collaboration with and oversight of the Bakery Leadership team. Provide guidance and oversight on sales strategy, promotions, and brand-building campaigns. Develop and oversee the bakery sales forecast and department budgets in collaboration with the Bakery Leadership Team, including a partnership with the COO onboard-level report outs. Oversee the execution of the nut-free certification strategy, including ensuring nut-free certification training, audits, and vendors are all within compliance. Build partnerships, vendors, and opportunities to promote the overall Dog Tag Inc. brand. HUMAN RESOURCES PRINCIPLES AND PRACTICES: Serve as a trusted people manager, supporting the General Manager with team management responsibilities, including providing guidance and oversight on employee performance, relations, and development topics, and ensuring DTI core values, culture, and policies are implemented and represented. Oversee the execution of the nut-free certification strategy, including ensuring nut-free certification training, audits, and vendors are all within compliance at all times. Serve as the bakery team's primary lead on human resource tasks through close partnership with Dog Tag's third-party human resource team, including oversight on the hiring, onboarding, employee relation management, offboarding processes, and management of the payroll and ADP processes. VERBAL AND WRITTEN COMMUNICATION: Provided weekly supervision through weekly calls, meetings, and on-site observation. Responsible for overall operational performance and quality outcomes, including ensuring good information communication between all levels of the organization and the implementation strategies. Also responsible for providing written operating policies and procedures across operations and keeping them updated and reviewed periodically.

Director Of Operations October 2022 – March 2023

Tanway Enterprises LP – Pennsylvania Pa

Job type: Full-time; 55 -60 hours per week

PROGRAM MANAGEMENT AND ANALYSIS OF OPERATIONS: Overseeing effective operating procedures across Tanway LP's twenty locations. My duties include:

● Reviewing company documents to make inferences about factors like communication or productivity.

● Working with the Head People Manager to implement hiring procedures.

● Communicating with upper management to improve company operations. I analyze financial data to make informed decisions that impact the organization's profitability. I develop relationships with vendors, monitor inventory levels, and manage and create budgets and forecasts for future expenditures and company growth. I also supervise my team to ensure the completion of work and adherence to policies and procedures, identify all necessary resources, and identify potential barriers. HUMAN RESOURCES PRINCIPLES AND PRACTICES: Coordinated with the Head People Manager to implement hiring procedures, process new paperwork, and interpret termination guidelines when required. Focused training and development efforts positively impact turnover, improving collective staff knowledge and increasing customer satisfaction and revenue.

VERBAL AND WRITTEN COMMUNICATION: Provided weekly supervision through weekly calls, meetings, and on-site observation. Responsible for overall operational performance and quality outcomes, including ensuring good information communication between all levels of the organization and the implementation strategies. Also responsible for providing written operating policies and procedures across operations and keeping them updated and reviewed periodically.

District Leader May 2021 – July 2022

Gregory’s Coffee – Washington, DC

Job type: Full-time; 55 -60 hours per week

PROGRAM MANAGEMENT AND ANALYSIS OF OPERATION: Coordinated all aspects of business operations, marketing, and people practices in 5 locations. Monitored operational costs and identified alternative ways to maximize resources and reduce spending. Identified process and procedural gaps and implemented new policies to improve operations. Managed the revenue and overall operational costs and monitored the stores' finances. Established benchmarks for reaching sales goals, shared those strategies with the team and explained how to achieve them.

HUMAN RESOURCES PRINCIPLES AND PRACTICES: Coordinated with the onboarding department to process new hires, onboard, train, oversee, supervise, and manage staff and focused training efforts on improving collective staff product knowledge, resulting in increased customer satisfaction, top-line sales growth, customer internal and external retention, and positive inventory scales. I maintained a positive upswing in EBITA, monitored all payroll expenditures, and exercised documentation and termination guidelines and structures per company policy. COMMUNICATION: I collaborated with store leaders to explain labor laws and provide guidance on work breaks and scheduling. I maintain effective communication with the upper leadership team and deliver exceptional service within our region. We have created templates via Google Sheets for daily recaps and reporting to make communication accessible across all lines.

Area Director May 2009 - April 2020

Corner Bakery Café - DC/MD/VA markets (furlough due to Covid-19) Job type: Part-time; around 50-60 hours per week

PROGRAM MANAGEMENT AND ANALYSIS OF OPERATIONS: Oversee and coordinate operations, marketing, external catering sales, and budget writing of 8 company locations, ranging from 1.2m -3.6m total combined area sales throughout the DC/MA/VA area. Oversees the store's retail management operations, including hiring sales associates, performing inventory audits, and curating merchandise to promote specific products and services, thus increasing sales. Designs and implements sales strategies for consistent top-line sales and EBITDA growth. Seen consistent area sales growth of 2.5 -4.4% from 2014 – 2019 HUMAN RESOURCES PRINCIPLES AND PRACTICES: Coordinated with the human resources department to process new hire paperwork and interpret termination guidelines when required. Focused training and development efforts positively impact turnover, improving collective staff knowledge and increasing customer satisfaction and revenue.

VERBAL AND WRITTEN COMMUNICATION: Conducts inventory audits to determine supply orders. Collaborates with company headquarters to determine effective product promotions and store campaigns. Analyzes the strengths of each team member to determine areas of improvement and identifies training opportunities for sales associates that ultimately lead to them exceeding daily and monthly sales goals. Assign work schedules based on availability and individualized skillsets. Actively engages over 100 customers daily, interpreting store policies and answering inquiries regarding products and services. Assists with loss prevention audit to decrease theft. Interprets store policies to customers and new team members as the team leads, trains, and coaches sales staff on new products and standard operating procedures.

Multi-Unit General Manager August 2001 – April 2009 McDonald’s

Job type: Full-time; 45- 55 hours per week

PROGRAM MANAGEMENT: Provides guidance and leadership to over 50 team members across two stores to achieve sales goals. Analyzed metrics and sale percentages to determine improvement areas for both locations, developed strategic improvement plans, and modified plans accordingly. Closely monitors the store's operating costs and reduces spending, as needed, to align with financial goals without minimizing operations such as hiring and weekly hours.

HUMAN RESOURCES MANAGEMENT AND RECRUITMENT STRATEGIES: Recruit new team members based on their interpersonal skills and willingness to learn and grow. Pre-screen store applications and select individuals who meet the minimum qualifications and competencies. Review and evaluate candidate qualifications to determine hiring eligibility and the best-qualified candidates. Process new hire paperwork according to company policy. COMMUNICATION AND LEADERSHIP: Consult with each team member and evaluate their performance while highlighting their strengths. Brainstorm ways that staff can improve their performance and develop additional skills to advance within the company. Administers appropriate disciplinary action in response to weak work performance.

BOH/Kitchen Manager May 2000– June 2001

Bennigan's - Tysons Corner, McLean, VA

Job type: Full-time; 40 hours per week

PROGRAM MANAGEMENT: Coordinated and managed all aspects of BOH business operations while motivating a staff of 25. Maintained cogs, labor, and operational expenses to the budget. Also identified alternative ways to maximize staff's productivity and the store's overall profitability while reducing spending. Identified process and procedural gaps and implemented new policies to improve operations.

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