Customer Service Early Childhood

Hope Mortier

*** ********* ***** ****** *******, GA

Phone: 912-***-**** Email: **************@*****.*** Summary

Motivated and adaptable professional with a firm foundation in customer service, team collaboration, and problem-solving in high-pressure environments. Experienced in both hospitality and early childhood education, with a proven ability to lead, communicate, and stay organized under pressure. Dedicated to delivering high-quality experiences and continuously growing through each opportunity. Eager to transition into a professional role where I can apply my strengths–including my multilingual background and interpersonal skills–to support team and organizational success. Skills

● Leadership & Teamwork

● Communication & Interpersonal Skills

● Adaptability & Problem-Solving

● Exceptional Customer Service

● Intermediate Multilingual Skills

● Time Management & Organization

Experience

Fogo de Chão – Dunwoody, GA

Server 2024 – Present

Delivered incredible service in a high-pressure, fast paced environment while developing effective communication and problem solving skills.

● Guided guests throughout the experience of the culinary art of Churrasco, Brazilian style fire roasted meats.

● Provided customer service in a fast-paced restaurant.

● Organized and prioritized orders efficiently and maintained outstanding service standards.

● Demonstrated strong communication skills, working collaboratively with the kitchen and front of house teams to ensure a seamless workflow.

● Developed solutions for high pressure situations, leading effectively under stress. Kids on Canton Nursery – Roswell, GA

Teacher 2024

● Designed and led engaging activities to support early childhood development.

● Fostered a nurturing and structured environment for young children to explore their creativity and individuality.

● Collaborated with a team to create and implement lesson plans that align with developmental milestones.

● Ensured a clean, organized, and safe learning environment that adhered to all health and safety regulations. Flock to the Wok – Savannah, GA

Server 2020 – 2021

● Executed excellent customer service in a high-energy restaurant setting.

● Recorded orders efficiently and contributed to overall guest satisfaction.

● Quickly adapted to new procedures and menu changes.

● Managed multitasking under pressure and ensured timely service while maintaining quality and detailed service. Education

Georgia Southern University – Statesboro, Ga

Bachelor of Interdisciplinary Studies in World Languages and Cultures, Concentration in French Minor in Spanish 2023

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