Customer Service Call Centre
Resume:
CURRICULUM VITAE
OF TSHEPO ARTHUR
KOTSI
PERSONAL INFORMATION:
NAME : Tshepo Arthur Kotsi
ADDRESS : 1449b White City Jabavu
: P.O. Kwa-Xuma Soweto
TELEPHONE : 082*******
DATE OF BIRTH : 1984-11-24
IDENTITY NUMBER : 841**********
MARITAL STATUS : Single
HEALTH : Excellent
LANGUAGE : English, Sesotho & Zulu
EMAIL ADDRESS : ***********@*****.***
HOBBIES : Reading &Listening to music
DRIVERS LICENCE : Code 10 (PrDP)
EDUCATIONAL BACKGROUND
HIGH SCHOOL : S’t Endas Community college
HIGHEST GRADE PASSED : Grade 12
SUBJECTS : English, Afrikaans, Accounting, Economics, Business Economics, Maths
Year : 2005
TERTIARY EDUCATION
Institution : Rosebank College
COURSE : Diploma in Business Management
1st year subjects : Business Communication, marketing, End User Computing, Entrepreneur,
Business Management 1
2nd year subjects : Business Management 2, Business Finance and legal aspects.
(NOT COMPLETE) Business Plan, Personal Selling,
Customer Relationship Management
EMPLOYMENT
COMPANY: Game Four Ways
POSITION: Stock controller – Customer Service
DURATION: (2008-October to 2012 August)
REFERENCE: Phillip Baloi (Manager)
CONTACT: 083*******
COMPANY: Sanral (e-toll)
POSITION: Marketing-(Customer Service and Promotions) DURATION: (2013 January to August 2013)
REFERENCE: Mpho / Anathi
CONTACT: Mpho 071******* / 076******* Anathi 061******* COMPANY: T.S Legal Services (Vodacom)
POSITION: Debt Collector (call centre agent)
DURATION: (2013 September to October 2013)
REFERENCE: Benjamin
CONTACT: 074*******
COMPANY: Advance Debt Recovery Solution
(JD accounts, Standard Bank, African Bank & Retail) POSISION: Debt collector (call centre agent)
DURATION: (November 2014 to December 2015)
REFERENCE: Select
COMPANY: Easton – berry Incorporated
POSISION: Debt collector (call centre agent)
(Retail, Direct Axics, FNB Bank, Standard Bank)
DURATION: 30 - May - 2016 to 30 - November - 2016
REFERENCE: Julian Padayachee
CONTACT: 079*******
COMPANY: L. Mafetsa Attorneys / Makaulwa Zilwa Attorneys POSISION: Debt collector (call centre agent)
Ekurhuleni Municipality & City of Johannesburg
DURATION: 01 - November – 2017 to – 30 – September – 2018 REFERENCE: Brain Malinga
CONTACT: 081*******
COMPANY: Ramushu Mashile Twala
POSISION: Debt collector (call centre agent)
(City of Johannesburg & ABSA Loan & ABSA Home Loan) DURATION: 01 – October – 2018 to 30 July 2020
RAFERENCE: Zinzi Masina
CONTACT: 082*******
COMPANY: Nimble Group – Credit Worx
POSISION: Debt collector (call centre agent)
African Bank, Standard Bank, Cell C, Fin choice Loan, Cartrack Home Choice & ADT
DURATION: 03 – August 2020 to 08 – December 2020
REFERENCE: Ednah Team Manager
CONTACT: 084*******
COMPANY: Norton Lambrianos Attorneys
POSITION: Debt Collector (call centre agent)
RCS 1st and 2nd Placement, Fin Choice
DURATION: 01 July 2021 to 01 July 2024
REFERENCE: Neo Moleko
CONTACT: 083*******
COMPANY: Fly cool Vuma
POSITION: Customer support & Retention
DURATION: Currently working
REFERENCE: Ayanda Radebe – Admin – Supervisor
CONTACT: 060*******
REFERENCES
Mrs Cinthia
Team Leader
Mr B.D Mabona
Accounting teacher
Cell: 083*******
Lecture: Ndanjie Johns
Rosebank College
Cell: 083*******
Daphne Mandiwane Head
of Department
Tel:(011-***-*****
Fax :( 011-***-****
Rosebank College
Motivational Letter
Dear Sir/Madam
I’m a South African citizen and speak fluent English. My aspiring job would be a position that utilizes my knowledge in the business world. I think the position is a perfect fit as it applies all the skills I have obtained over the years, both my schooling and the experiential learning practice, and at the same time it fulfils my career objectives. As mentioned earlier on, I’m academically inclined and want to pursue my studies in future. In addition I retain good communication skills, I’m professional, responsible, and adaptable and self-motivated. The most appealing aspect about this offer is that if I get the chance to learn more about the business world and I’ll be able to familiarise myself with skills that I have learnt throughout my learning process.
Should you need more information, you can reach me at 082*******; I’m available for an interview at your convenience.
Yours
Sincerely
Tshepo Kotsi
Contact this candidate