Information Technology It Manager

William T. Barbour III, MBA

***** ****** ***** ***** *****: 915-***-****

Roanoke, Texas 76262 Email:*********@*****.***

Information Technology Specialist

Results-driven IT Management Professional with distinguished experience leading telecommunications operations, systems integration, network security, and system deployment. Decisive and detail-oriented team leader with a focus on exceptional client management, problem resolution, team building and management, process implementation and systems analysis. Effectively leverages technology to meet and exceed business objectives and demonstrates exceptional problem-solving skills to streamline processes and improve efficiency. Documented successes in leading project teams to troubleshoot network applications and operating system issues to maintain security for internal clients. Proven Disaster recovery skills using VMware and Commvault data backup and recovery software.

Areas of Expertise

Tier III Client Support

Cisco Routers & Switches

LAN/WAN Networks

Risk Management

Ivanti ISM

Disaster Recovery Planning/Implementation

System Center Configuration Manager

Vendor Sourcing/Management

COBAL Structured Programming

Cherwell ISM

Strategic Planning

Systems Analysis

Project Management

Team Leadership

ITIL

Service Now ISM

Education & Training

Master of Business Administration, Western Governors University, El Paso, Texas (2016)

Bachelor of Science in Computer Information Systems, University of Phoenix, Santa Teresa, New Mexico (1998)

MD-900 Certification

Professional Experience

Vermeer Texas – Louisiana, Irving, Texas 02/2024 – 04/2025

IT Manager

Managed technical support team, analyzed department needs, identified vulnerabilities to boost productivity. Configured Veeam Backup and Recovery to take incremental and full backups of critical servers. Experienced in Unifi cameras and switches. Resolved conflicts among staff, Configured NSG wan devices, and resolved network issues.

BayMark Health Services, Lewisville, Texas 11/2022– 02/2024

End User/Service desk IT Manager

Managed the technical support staff including employee selection, training, guidance, performance management, and development to ensure department objectives are met. Responsible for ensuring that established performance metrics are met or exceeded. Served as a technical escalation resource for staff to ensure problems are resolved and team members continuously learn. Maintained a high level of customer service for all support incidents and resolved customer complaints within established guidelines. Partnered with business departments and business delivery team to support current and future business operations through the effective and innovative use of IT applications. Supported all computer hardware, software, networks, and phone systems. Developed and supported Service Desk strategy to align with company objectives. Ensured that company assets are maintained responsibly. Attended project meetings to stay informed of upcoming infrastructure design requirements. Complied with all security policies and procedures, to ensure that the highest level of system and data confidentiality, integrity and availability is maintained.

Consuro, Ft. Worth, Texas 4/2021– 11/2022

End User/Service desk IT Manager

Supervised seven employees ensuring adherence to documented time schedules; prepared evaluations, provided mentoring, approved time off requests and mitigated employee complaints.

City of Tucson, Tucson, Arizona 12/2015– 12/2020

End User/Service desk IT Manager

Performed system analysis and consulted with end users to determine hardware, software or system needs. Assisted with design, development, creation and testing of proprietary computer systems to promote enhanced organizational functionality. Supervised thirteen employees ensuring adherence to documented time schedules; prepared evaluations, provided mentoring, approved time off requests and mitigated employee complaints. Developed, administered and maintained the section budget. Managed and directed projects by developing timelines and project parameters, reviewing and approving plans and documents, devising solutions to problems, ensuring projects are completed effectively and efficiently, reviewing and approving agreements, authorizing payments, conducting and attending meetings and meeting with associated parties. Performed administrative duties by preparing and reviewing reports and correspondence, reviewing and developing policies and procedures, providing advice, researching and analyzing information. Performed Human resources duties, by hiring, performance management, provided formal and informal training, coached team in expected behaviors and quality of work.

El Paso County, El Paso, Texas 1/2015 – 6/2015

Server and Systems Assistant Manager

Performed system analysis and consulted with end users to determine hardware, software or system needs. Assisted with design, development, creation and testing of proprietary computer systems to promote enhanced organizational functionality. Supervised nine employees ensuring adherence to documented time schedules; prepared evaluations, provided mentoring, approved time off requests and mitigated employee complaints.

Las Palmas Medical Center, El Paso, Texas 10/2011– 5/2012

Interim Director of IT&S

Responsible for planning, organizing and managing all IT functions for the Las Palmas Medical Center. Oversaw telecom, computer operations and microcomputer support activities in response to demanding organizational needs. Monitored daily operations and supported end users. Managed the design, development, construction, installation and maintenance of centralized information technology systems. Developed strategic long and short-term plans in response to evolving information and communication needs.

Las Palmas/Del Sol Health Care System, El Paso, Texas 1/2005 – 5/2015

Technical Manager

Managed daily operations of the Information Systems Department including telecom, computer operations and microcomputer support. Ensured regular scheduled delivery of required patches and updates to anti-virus and security software. Manned issue resolution process to ensure all software/hardware related problems were resolved in a timely manner without significant disruption to daily functions. Supervised a staff consisting of seven team members providing HR oversight, mentoring and training.

Professional Development Courses

Model-Netics Management Course

HCA Management Training Program

University of Arizona Eller Foundations of Public Sector Leadership Program

ITIL

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