Salesforce Developer

Chandralekha Kommana

*******.**************@*****.*** +1-540-***-**** Bentonville, AR LinkedIn

PROFESSIONAL EXPERIENCE

Senior Salesforce Developer

United Health Group

**/**** – present Remote, United States

•Worked on United Health Group's Provider portal for enrolling and managing health care providers.

•Built a PoC integrating Agentforce with Einstein GPT to simulate AI-powered agent responses in Service Cloud.

•Implemented dynamic prompt handling and flow components to enhance agent productivity and automation.

•Developed comprehensive Apex test classes to ensure code coverage of over 90% for deployed features and enhancements.

•Worked towards optimizing flows and batch jobs to minimize execution time and enhance end user experience.

•Actively participated in code reviews and retrospectives to identify areas for improvement in overall development process.

•Configured and customized sharing settings for the provider portal (Salesforce Communities) to ensure appropriate data access for users based on roles and profiles.

•Developed a trigger framework to centralize trigger logic, promoting code reusability and reducing redundancy across multiple objects.

•Managed builds and deployments using SFDX, Metadata API and change sets. Salesforce Developer

Virginia Tech University

02/2023 – 12/2023 Blacksburg, United States

•Worked on Service Cloud implementation and Microsoft power platform for Awards/Grants case tracking.

•Delivered massive improvements to various parts of Grants workflow by creating custom process flows to create/update records enabling movement of grants through various stages.

•Improved project time frame by 30% by performing administrative functions like creating profiles, managing visibility through permission sets, field visibility and OWD settings.

•Developed comprehensive unit tests to ensure high code coverage, adhering to Salesforce best practices.

•Took ownership and acted as POC for knowledge and case management applications. Technical Specialist - Salesforce Application Development AT&T Communications

05/2022 – 12/2022 Hyderabad, India

•Acted as lead developer for AT&T Developer community - A pilot project for developing an onboarding portal for new hires using Salesforce Sites and Communities.

•Worked on Customer central to design and implement solutions for AT&T that will enable personalized customer experiences using Lightning Web Components.

•Implemented batch Apex, future methods, and scheduled jobs to handle bulk data processing and improve system performance for time-sensitive operations.

•Integrated salesforce data with external systems like Mulesoft through Web services and SOAP, REST and Streaming APIs.

•Utilized Tableau CRM (formerly known as Einstein Analytics) and Salesforce CRM Analytics to create and optimize dashboards and reports to facilitate corporate decision-making. Used Analytic snapshots for bi-weekly reports.

•Designed and developed solutions using Flows, Workflows, Process Builder, lightning record pages, object relationships and sharing settings.

•Reduced human data entry and maintained high standards for data quality using workbench, data loader and data import wizards.

•Used agile development methodology to conceptualize and deliver software. Salesforce Developer

Salesforce

06/2019 – 04/2022 Hyderabad, India

•Gathered high-level technical expertise on coding and design patterns and worked closely with the R&D team on technical issues, bug identification and product road map.

•Implemented Salesforce Development Life Cycle covering Sales, Service, Integration and Experience Clouds and App Exchange applications.

•Converted existing Aura components to LWC and extensively used Base lightning components, lightning data service and event handling in every release which streamlined workflow processes by 85%.

•Developed and maintained reports and dashboards, providing real-time insights to sales teams and enabling them to achieve a 20% increase in sales revenue.

•Implemented secure OAuth 2.0 authentication and Single Sign-On (SSO) solutions to streamline user access and enhance security across integrated systems.

•Executed extensive Salesforce configuration changes including Actions, Validation rules and Approval processes, Page layouts, Dynamic Layouts and Custom Settings to meet evolving business requirements.

•Implemented security and access controls in Salesforce, ensuring compliance with industry regulations and reducing security incidents.

•Gained Proficiency in setting up user profiles and permission sets along side managing organization-wide defaults and sharing settings to manage data access.

•Delivered high quality experience utilizing problem-solving and communication skills; Acknowledged for record time and accurate resolution of issues.

EDUCATION

Master of Engineering, Computer Science (GPA: 3.9/4.0) Virginia Tech University

01/2023 – 12/2023 Blacksburg, United States

Coursework: Data Structures and Algorithms, Web application Development, Software Design and Quality, Database Management Systems. Bachelor of Technology (GPA: 9.26/10)

VR Siddhartha Engineering College

06/2015 – 05/2019 Vijayawada, India

SKILLS

Salesforce Skills: Apex, SOQL, SOSL, LWC, Aura, Visualforce, Sites & Communities, Single sign-on, OAuth, Packaging & Deployment, REST, SOAP, BULK & Streaming APIs, Workflows, Process Builder, Flows, Metadata API, Reports and Dashboards, Page Layouts, Approval Processes, Validation rules, Object relationships, Profiles and Permission sets, Security and Sharing settings, Data Loader, Tableau, Einstein Recommendations Omni Channel, Salesforce chat, CTI/Soft phone integration, Marketing Cloud, Mulesoft. Build/Version control: SFDX, VS Code, ANT, GIT, Change sets Programming Languages: Java, Python, C/C++/C# Web Technologies: HTML5, JavaScript, CSS, React, Node.js Data Management: SQL, MongoDB, MySQL Tools and frameworks: Postman, Workbench, Visual studio code, Microsoft Office 365, Microsoft power platform, Splunk, Figma CERTIFICATIONS

Salesforce Certified Administrator

Salesforce Certified Platform Developer II

Programming, Data Structures in Python

and Introduction to Modern Application

development (IMAD) by NPTEL

Salesforce Certified App Builder

Salesforce Certified Sales cloud Consultant

Salesforce Certified Interviewer

Salesforce Certified Platform Developer I

Salesforce Certified Sharing and Visibility

Architect

PROJECTS

• AT&T Developer Community Salesforce CRM Technologies: Salesforce Communities, Flows, LWC. Developed a portal using Salesforce communities for AT&T employees for a seamless onboarding process and adoption.

• Vehicle Detection and Counting Data Science Technologies: Python, Tensor Flow, Convolutional Neural Network. Implemented a method to accurately count the number of vehicles using Image processing techniques with 93% accuracy.

• EasyHire Web Development Technologies: MongoDB, Express. js, React, and Node. js Developed a web application to eliminate long queues in career fairs by providing an interface to schedule pre-screening calls and appointments. ACCOMPLISHMENTS

•Voted as the lead coordinator for organizing departmental events and Annual college fest AFOSEC’18.

•Served as Program Coordinator in an innovation and coding club with 250 CS students.

•Acted as a volunteer in an NGO (MAD - Make a Difference) by raising funds and conducting classes for orphan kids.

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