Instructional Designer Program Coordinator

William Hire, MA

Maple Grove, MN ***** 612-***-****

*********@*****.*** www.linkedin.com/in/bill-hire

Instructional Design & Learning Leader

An instructional and learning specialist with over 20 years of managing dynamic, engaging and successful learning in public and private sectors. Expertise includes curriculum development, eLearning production, technical training, creative problem solving, and training program leadership. Utilizing industry adult learning tools, including ADDIE, Agile/Scrum, and Bloom’s Taxonomy.

Educational Leadership Project Management eLearning (Instructor Led, Blended, Asynchronous Learning & Flipped Classrooms) Educational Theory High Impact Presentations Video Creation Vocal Overlays

Professional Experience

ELEVANCEHEALTH, Mendota Heights, MN 2018 – 2025

Learning Specialist Senior

Instructional Leader for the Dental Operations unit for ElevanceHealth, which included eLearning modules, instructor-led coursework, video recordings, assessments, quick reference guides, policy and procedures, learning management systems, and training podcasts.

●Designed and launched 70+ inclusive eLearning modules for dental operations resulting in 32% increase in knowledge retention.

●Delivered CRM system training via live sessions and eLearning, achieving 12% improvement in learner application rates.

●Led LMS (Workday) training administration, including reporting and analytic-increasing procedures for reporting.

●Developed eLearning solutions for Grievance and Appeals, increasing user participation 43%.

INSTRUCTIONAL DESIGN & TRAINING CONSULTANT, Minneapolis, MN 2012-2017

Contract Positions, Clients: Wells Fargo, Medtronic, UnitedHealth Group, Anthem (via Apex Systems, Taj Technologies, Iconma and Horizontal Integration.)

Managed multiple instructional design and training projects to align with organizational needs and strategic initiatives.

●Created voice-over technical modules enhancing customer-facing associate training.

●Designed technical training and eLearning content for CRM entry systems.

●Developed leadership training, HR training, and project management tools.

●Managed multiple SME projects and modules.

●Conducted audience and needs analysis using ADDIE training methodology.

RASMUSSEN UNIVERSITY, Minneapolis, MN 2000-2018

Instructional Designer / Full-Time Faculty / Administration Program Coordinator

Managed Office Administration program, instructors, and curriculum development, ensuring alignment with adult learning principles. Led eLearning course creation and degree program management to drive student success in online education environments. Developed and enforced academic policies and procedures to support institutional goals.

Management Experience

MINNESOTA SCHOOL OF BUSINESS / GLOBE COLLEGE

Dean of Education

Oversaw faculty recruitment, training, and performance management; administered payroll and student academic advancement. Collaborated with Minnesota state higher education systems to support accreditation and compliance initiatives.

●Directed training and development programs using LMS systems, improving instructional effectiveness.

Education

Master of Arts (MA), Communication, The University of Akron, Akron, OH

Bachelor of Arts (BA), Speech / Communication & Secondary Art Education, The University of Findlay, Findlay, OH

Tools & Technologies

Articulate 360 Suite Storyline 360 Adobe Captivate 9 Camtasia RISE 360 WebEx

Workday LMS Microsoft Teams Excel Word PowerPoint Outlook LMS Systems SnagIT Editor Adobe Connect

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