Customer Service P E
Resume:
ANDREA
B A T I S T A
E X P E R I E N C E
PUSHING UP DAISIES FLORAL STUDIO-FLORAL DESIGNER/OWNER
FOOTHILL FUNERAL AND CREMATION-PRE-PLANNING/FUNERAL DIRECTOR Delivered compassionate and attentive service as a Pre-Need Specialist, guiding clients through memorial planning with a personalized approach that valued their unique needs and preferences. Fostered trust and rapport while coordinating celebrations of life, ensuring seamless logistics and heartfelt tributes through meticulous planning and a customer-centric focus. Engaged clients during consultations via phone and Zoom, clearly explaining pre-need offerings and empowering them with knowledge about required documents, merchandise options, and state regulations.
Maintained the highest level of discretion while handling confidential information and legal documentation, reinforcing client trust and providing emotional support throughout sensitive discussions.
Dynamic and self-motivated customer service professional with a robust background in delivering exceptional care and support. Experienced in managing administrative and office operations while cultivating positive relationships at various organizational levels. Proven ability to work both independently and collaboratively, leveraging a proactive approach to problem- solving. Demonstrates strong leadership qualities with a capacity to take on increased responsibilities, driving team success and enhancing the overall customer experience. S U M M A R Y
Telephone:
Mail:
************@*****.***
Address:
466 W. Third Street,
Azusa, CA 91702
Fostered a welcoming environment where clients felt comfortable sharing their ideas and trusting that their needs were being heard and addressed.
Developed strong relationships with clients through personalized service, resulting in repeat business and positive word-of-mouth referrals.
Provided exceptional customer service by actively listening to clients' needs and visions, guiding them in selecting flowers, containers, and accessories that aligned with their event themes, while offering expert advice on seasonal availability and maintaining transparency about delivery schedules.
2017-CURRENT
2016-CURRENT
EASTWEST TALENT LLC-LEAD SOURCER/RECRUITER
Conducted full-cycle recruiting by sourcing and developing talent with a strong emphasis on diversity, equity, and inclusion (DEI) initiatives, ensuring alignment with organizational values. Collaborated with hiring managers to design and implement effective recruitment strategies that meet departmental needs and align with the organization’s mission and goals. Sourced candidates through platforms such as LinkedIn and Jobvite, performing phone screenings and coordinating the interview process while applying exceptional organizational skills and attention to detail in candidate management.
CONTRACT WORK
E X P E R I E N C E
IC PROPERTY MANAGEMENT & INVESTMENT CORP.-ADMINISTRATOR/RECRUITER Delivered exceptional administrative support to the president by effectively coordinating maintenance schedules and promptly addressing client inquiries to ensure a positive customer service experience.
Collaborated with the CEO to develop staffing solutions while maintaining accurate employee records and implementing cost-saving databases that enhanced service delivery and operational efficiency.
Leveraged Yardi systems for property management reporting and data management, overseeing the transition to upgraded software to streamline operations and improve the overall customer service process.
2002-2007
GLOBAL COMPLIANCE- RECRUITER/PRODUCT RESEARCHER & TRAINER Managed the recruitment and sourcing of resumes for the sales department, as well as for manufacturing, product development research, and design roles, ensuring alignment with organizational needs.
Onboarded new employees by facilitating a comprehensive week-long training program covering product knowledge, the employee handbook, and the company culture to promote seamless integration.
Assisted the customer service team in addressing inquiries and resolving issues related to products and custom orders, enhancing client satisfaction and support for various industries. 2000-2002
SELECT PERSONNEL SERVICES
Developed a pool of qualified professional candidates to assemble ideal teams for brands, ensuring alignment with the company’s culture and workplace environment. Sourced and screened candidates through various channels, including referrals, networking, and job boards, to attract top-tier talent compatible with client needs. Managed trade show logistics, planning, and budgeting while addressing accounts payable and collection issues, fostering strong relationships with clientele to ensure smooth operations. 1996-2000
E D U C A T I O N
CITRUS COLLEGE- ASSOCIATES DEGREE-BUSINESS- 2006
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