Customer Service Data Entry

Stephanie Robinson

Dawsonville, GA *****

801-***-**** – ********@***.***

Professional Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Skills

During my professional life, I have accrued twenty plus years of customer service experience. This includes, but isn’t limited to, handling irate customers and clients during phone calls, de-escalating situations and finding solutions that benefit both the client and the company I represent, providing accurate information efficiently for the company and in ways that help the client understand, representing my company to the best of my abilities. I am also able to provide customer service in real time situations, such as in stores. I handled cash and ran a register with ease. I am quick to learn and catch on to new information, retain that information and then later use it to assist my clients and customers. In a back-office setting, I know how to draft emails professionally, navigate accounts to update personal information, make changes requested by clients and maintain focus on the task at hand. I know how to use multiple platforms, software and equipment. Technology is my best friend! I have used multiple screens and know how to navigate from one to the other with ease. I can type sixty-five words per minute, I have experience with Microsoft software, RCIF and FDR. I am familiar with banking products and services.

Skills included but not limited to: Call Management, Data Collection, Paperwork Processing, Account Updating, Data Entry, Information Security, Complaint Resolution, Critical Thinking, Conflict Resolution, Research, Credit Adjustments, Problem-Solving Abilities, Active Listening.

MobileMind LLC, Dahlonega, GA

Jan 2022 till current

Administrative and personal assistant

Tesla, Draper, UT — Account Back Office

JULY 2018 – Dec 2021

●I began my journey with Tesla working as customer service. In October of 2018, I moved to the email team until February 2019. At which I transferred to Account Back Office (ABO).

●Draft professional emails to better assist customers.

●Navigate customer profiles and accounts to make necessary changes and updates as per their requests.

●Handle irate customers and de-escalate calls.

●Handle refunds and ensure they are routed correctly.

EBay, Draper UT— E2M Sell & MSO

MARCH 2013 - APRIL 2018

●Assisting buyers and High Value Sellers (Target, Walmart) with their accounts.

●Troubleshooting technical issues with their accounts as well as with the website.

●Setting up listings and assisting in marketing and advertising techniques.

Zionbancorp, Salt Lake City UT— Senior Customer Service

Representative

AUGUST 2000 - FEBRUARY 2012

●Answering inbound calls

●Assist clients with inquiries regarding their accounts and services ● Report credit and debit cards lost or stolen.

●I was in charge of the mail opt out file audit verifying information for accuracy.

●Open various accounts for clients, such as checking, savings and internet money market accounts.

●Answer various phone queues such as Bankcard, Reddi Banker, Privacy, Zions, National Bank of Arizona, High Value, and Escalation. ● Preparing manager reports for morning meetings.

●Train new employees in Reddi Banker and Privacy

EDUCATION

Nanuet High School, Nanuet, NY — Diploma

August 1981 - June 1985

AWARDS

Earned Focus Gold Award 1st Quarter 2003

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