Administrative Assistant and Payroll Specialist, Customer Service

RHONDA LANGSTON

Garland TX *****

SKILLS

• Paycom, ADP, Workday, Salesforce, CRM, Zoho and Kintone

• Proficient in Microsoft Word, Excel; working knowledge of Access

• Availity & Claims Processing, CAQH, Credentialing coordination and compliance management

• Payroll processing and business operations support, Knowledge of Texas Labor Laws

• Insurance Benefits and eligibility, claims submission and denial research

• Independent work capability, Strong communication and problem-solving, Time management

• Customer service escalation handling, Sales organization structures, administrative workflows PROFESSIONAL EXPERIENCE

Thomas Edwards Group, Dallas TX February 2025 – April 2025 Payroll Specialist, Contract Position with GSNETX, Plano TX

Managed and processed payroll operations, utilizing the Paycom system, ensuring accuracy and compliance with company policies and regulatory standards.

Maintain HR systems and processes as well as organizational charts and employee directory.

Partner with management to ensure HR goals are aligned with business initiatives.

Ensuring all tax and employment laws are being followed.

Organizing current employee data systems, collecting, calculating, and entering payroll data, and reviewing and approving changes in payroll records.

Provided support for CSC operations, enhancing customer and internal service levels.

Assisted in integrating sales processes with payroll, improving communication between sales and HR departments.

Casson Mark Corporation, Richardson Texas August 2022 – June 2024 HR & Payroll Manager

Manage the staffing needs, including recruiting, interviewing, hiring, and onboarding.

Ensure job descriptions are up to date and compliant with all local, state, and federal regulations.

Scheduling all required training and ensuring compliance with industry regulations.

Maintain HR systems and processes as well as organizational charts and employee directory.

Partner with management to ensure HR goals are aligned with business initiatives.

Ensuring all tax and employment laws are being followed.

Implementing, maintaining, and reviewing payroll systems to ensure accurate and timely processing of payroll transactions.

Processing payroll updates for new hires, terminations, and changes to pay rates.

Organizing current employee data systems, collecting, calculating, and entering payroll data, and reviewing and approving changes in payroll records.

Zoom Counseling & Rehab, Dallas Texas June 2015 – August 2022 Office Manager

Managing office staff and therapist with client assignment and day-to-day functions.

Managing the front desk responsibilities of checking in clients, answering the multi-line main phone, answering office emails and incoming and outgoing faxes.

Onboarding and new hire orientations, ensuring all necessary documents are signed, input in our system and kept in employee files.

Ensuring all new client intake forms are received and sign correctly.

Performing HR duties such as processing new hire paperwork, conducting new hire training and orientation.

Processing Credentialing applications for each therapist to all major insurance companies and updating therapist files.

Submitting claims with each insurance company.

Insurance verification for all new clients checking their eligibility coverage and co-pay.

Processing accounts payable and receivable transactions.

Scheduling, organizing and facilitating office meetings.

Processing and collecting client’s co-pays and sending letters to collection.

Processing timesheets and payroll weekly.

Handling complaints and escalations.

Ordering supplies and submitting maintenance requests. Northstar Noblis Surgery Center, Dallas Texas May 2013 - June 2015 Front Desk / Medical Records / Credentialing Specialist

Answer multi-line phone, answering questions and transfer when necessary

Process patient paperwork, copy/scan information and verify insurance eligibility.

Reviewing medical charts for completion and signatures.

Scanning charts and submitting for claims processing.

Interact with medical staff and patients to ensure all documents are collected.

Processing Credentialing applications for each employee to insurance companies and local hospitals and keeping all their licenses up to date.

EDUCATION

American InterContinental University 2025

ESS School of Business, Dallas Texas 1991-1993

Pampa High School, Pampa Texas, Graduated 1991

REFERENCES

Available Upon Request

Contact this candidate