Call Center Customer Service

Haley Baca

Contact Information:

Phone: 505-***-****

Email: *********@*****.***

Address: **** **** *** *****, *******, AZ 85006

PROFESSIONAL EXPERIENCE

Leslie’s Pool

Call Center Dispatcher

March 2021 – Present

● Manage inbound and outbound calls, providing exceptional customer service.

● Coordinate with field technicians, creating and adjusting work orders.

● Optimize routes for technicians to ensure efficiency and timely completion of tasks.

● Handle customer inquiries, complaints, and requests, offering prompt resolutions. Amazon Warehouse

Warehouse Packer

March 2021 – April 2021

● Efficiently packed and organized packages for delivery.

● Unloaded packages from delivery trucks and sorted them into designated bins.

● Ensured that orders were accurately prepared for shipment. Epiq/Adecco

Call Center/Claims Agent

March 2019 – March 2021

● Provided support to business owners and individuals with legal inquiries and claims processing.

● Utilized computer systems to research, document, and track calls and claims. 2

● Adapted to a fast-paced environment, managing multiple tasks and ensuring compliance. Sitel Call Center

Entry-Level Call Center Agent

July 2018 – March 2019

● Delivered customer service to a diverse range of customers.

● Assisted with customer issues, providing effective solutions and troubleshooting.

● Used computer skills to navigate systems and support customers efficiently.

● Promoted and sold cell phones and accessories to customers. Ambercare Home Health Care

Personal Home Caregiver

April 2014 – January 2016

● Provided personal care services to clients, assisting with daily tasks and maintaining a clean home environment.

● Developed strong interpersonal relationships with clients, ensuring comfort and dignity in their care.

● Supported homebound, elderly, and terminally ill clients, empowering them to lead independent lives.

● Delivered compassionate care, including cooking, shopping, and running errands. Walmart Neighborhood Market

Sales Associate – Meat, Dairy, and Frozen Products January 2016 – October 2017

● Maintained stock levels to meet customer demand and ensure product availability.

● Ensured that all products met quality control standards and were presented in a clean, organized environment.

● Provided exceptional customer service by informing customers of product offerings and making recommendations.

3

● Built strong, professional relationships with regular customers, ensuring high levels of satisfaction.

ADDITIONAL SKILLS

● Customer Service Excellence: Proven ability to handle diverse customer needs, particularly in sensitive and high-pressure situations.

● Technical Proficiency: Skilled in troubleshooting consumer-grade hardware and software, including Microsoft Office and Google G Suite.

● Building and Repairing Computers (10+ Years, Non-Professional): Over 10 years of hands-on experience in building and repairing personal computers, including hardware upgrades, component replacements, and system troubleshooting, gained through personal projects and self-learning.

● Organizational and Leadership Skills: Experienced in managing inventory, coordinating workflows, and optimizing operations in fast-paced environments.

● Multitasking and Adaptability: Highly adaptable in dynamic environments, consistently meeting deadlines and exceeding performance expectations.

● CompTIA A+ Certification (In Progress): Currently working towards achieving CompTIA A+ certification to enhance technical troubleshooting and IT skills.

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