Accounts Receivable Revenue Operations

* * * * *

Summary

Proven Revenue Operations Leader with 15+ years of experience aligning AR and Billing operations with corporate goals to drive growth, efficiency, and profitability. Expertise in transforming revenue cycle management through automation, strategic planning, and cross-functional collaboration. Demonstrated success in reducing DSO, optimizing Quote-to-Cash workflows, and leading high-performing teams to exceed corporate objectives. Adept at leveraging data-driven insights for decision-making and maintaining strong client relationships to ensure sustained business success. Core Competencies

Leadership & Strategy Operational Excellence Business Impact & Innovation

Strategic Planning & Vision Customer Support Customer-Centric Problem Solving

Cross-Functional Collaboration AR and Billing Optimization Scalable Billing & Collections

Sales Enablement & Training Cash Flow Management Usage-Based Billing Models

Stakeholder Engagement Team Performance Metrics Data-Driven Decision Making Professional Experience

Head of Billing & Accounts Receivable, Remote, San Francisco, CA 2021 - 2024 VGS – World leader in Payment Tokenization

• Directed Billing and Accounts Receivable operations, for a $27M revenue startup, achieving a 35% reduction in DSO and enhancing cash flow management.

• Automated Quote-to-Cash, integrating Salesforce and NetSuite to improve billing accuracy by 30%.

• Implemented the Stripe-NetSuite connection, streamlining payment processes and improving collection’s accuracy, resulting in a 15% improvement in cashflow and a 20% improvement in days to pay.

• Partnered with RevOps to automate usage-based billing, improving accuracy by 30% minimizing credits.

• Prepared Monthly Cash Collections Forecast for Leadership: Analyzed historical payment trends, customer payment terms, and projected sales to estimate monthly cash inflows, providing actionable insights for leadership decision-making.

• Designed and delivered executive dashboards in Salesforce, empowering senior management with actionable insights.

• Introduced cross-team collaboration tools (Slack suspension channel, Salesforce banners) improving workflow transparency and reducing resolution times by 20%.

• Enhanced collection efficiency by implementing NetSuite’s Dunning Module, reducing overdue accounts by 30% through systematic follow-ups.

• Designed and implemented automated customer onboarding workflows, ensuring accurate account setup and billing alignment across Finance, Sales, and Revenue Operations.

• Strengthened customer relationships by resolving client issues, escalating concerns to leadership, and partnering with Account Management to develop solutions that mitigate churn risk.

• Oversaw yearly audits to ensure timely completion while maintaining uninterrupted operational efficiency.

Danielle Napoli

Transformative Revenue Operations Leader

Billing Operations & Accounts Receivable

linkedin.com/in/danielle-napoli-ny/

********.******@*****.***

New York, NY 10021 - 917-***-****

2 P a g e

• Streamlined month-end close processes, including order and cash application reconciliation, bad debt/write-off analysis, and AR metrics reporting to deliver actionable insights for leadership.

• Mentored team members and interns enhancing operational efficiency by reducing billing and payment processing timelines.

Director of Revenue Operations, New York, NY 2012 - 2020 DoubleVerify - Advertising Verification Platform

• Led revenue operations for a $105M startup, overseeing AR, Revenue Analytics, and Billing Operations.

• Contributed to the company’s IPO readiness by delivering key data on SOX planning, audit preparation, and close process evaluations, enabling actionable insights to ensure compliance and operational alignment.

• Reduced DSO by 30% while optimizing billing processes for social platforms like YouTube, Facebook, and Snapchat.

• Spearheaded the integration of SAP with Salesforce CRM, later transitioning to NetSuite for scalable global operations.

• Collaborated with CFO to restructure revenue departments, creating a Revenue Analytics Team to improve reporting and decision-making.

• Oversaw financial audits with top firms (EY, PWC, Deloitte), ensuring timely completion and maintaining uninterrupted operations while preparing for public trading.

• Successfully resolved over $300K in receivables quarterly, enhancing client satisfaction and improving cash flow.

• Integrated key performance metric to create a decision-making framework that maximized revenue and enhanced productivity through real-time reporting and dashboards.

• Collaborated with managers and leaders to drive revenue initiatives, ensuring alignment with corporate- wide targets. Achieved monthly cash collection and revenue goals, including expedited 8-hour turnarounds for urgent client needs.

Billing Disputes Manager 2006 - 2011

Condé Nast, New York, NY – Global Media Company behind Vogue, GQ, The New Yorker etc.

• Led digital billing dispute resolution during Condé Nast’s pivotal transition into digital media, ensuring revenue continuity and operational alignment across Finance, Sales, and Revenue Operations.

• Managed and resolved high-volume billing disputes, recovering over $100K in weekly revenue, significantly accelerating cash application and improving receivables performance.

• Spearheaded the creation and implementation of a standardized adjustment approval process, later adopted company-wide to streamline revenue recovery.

• Acted as a strategic liaison between Sales, Revenue Operations, Ad Agencies, and the Delaware Shared Services Center, fostering cross-functional collaboration and accountability.

• Led monthly reviews of $20K+/60-day aging accounts, achieving a 40% reduction in DSO through proactive adjustment tracking and stakeholder alignment.

• Partnered with the Finance team on month-end close, analyzing actuals vs. forecast to ensure accurate revenue recognition and financial reporting.

• Became the go-to resource for resolving complex client billing issues and addressing key advertiser concerns—saving over $60K annually in dispute-related revenue leakage.

• Increased Creative Services revenue by 30% through the introduction of monthly reconciliation protocols and revenue tracking controls.

3 P a g e

• Identified systemic process gaps and introduced automation-friendly improvements that reduced manual adjustments and improved billing accuracy.

• Played a key role in the implementation of PeopleSoft and managed digital ad billing via FatTail's order management platform.

• Facilitated monthly Sales and Revenue Operations syncs, bridging communication gaps and increasing efficiency by 30%.

• Trained staff on financial systems, billing workflows, and analytics to enhance reporting accuracy and cross-functional understanding of revenue cycles.

• Supported external audit preparations and ensured compliance with internal controls and financial documentation standards.

Key Accomplishments

• Played a pivotal role in DoubleVerify’s transition to a publicly traded company, supporting IPO readiness and compliance initiatives.

• Achieved a 35% reduction in DSO across roles by streamlining billing operations and automating Quote- to-Cash processes.

• Promoted to Director within two years of joining DoubleVerify, recognizing leadership and strategic impact.

• Led global onboarding efforts, reducing setup issues by 25% accelerating billing and payment timelines.

• Spearheaded technology integrations across Salesforce, NetSuite, and SAP, ensuring scalability and operational efficiency.

Technical Skills & Revenue Knowledge and Certifications Salesforce NetSuite Admin Advanced Excel SOX Compliance Customer Success Certification (Pulse Academy) 2020 GAAP Compliance & Standards ASC 606 Compliance and Revenue Recognition SQL Gong Zoom Info SaaS metrics: ARR, MRR, churn, CAC, and LTV. Part of RevOps Co-Op Avalara AWS Marketplace Clazar Peoplesoft

Education

University of Hartford Hartford, CT BFA

Contact this candidate