Sr Inside Sales and Customer Experience Manager
Resume:
K Kathryn Mendoza
M SR Inside Sales Manager I Visionary Leader I Driver
EXPERIENCE
Senior Inside Sales and Customer Experience Manager– InBrace Apr. 2022- Present I Irvine, CA- Hybrid
• Designed and implemented sales systems and operational procedures that enhanced efficiency and boosted revenue generation.
• Partnered with senior leadership to drive continuous improvement initiatives, consistently surpassing team performance targets.
• Oversaw sales support staff in executing administrative functions, enabling sales representatives to focus on closing deals and exceeding quotas.
• Cultivated strong client relationships through proactive communication, high-touch service, and a deep understanding of customer needs.
• Acted as primary liaison with clients via phone and email to identify opportunities, address challenges, and grow existing accounts through effective cross-selling strategies.
• Led and developed a team of sales specialists, providing performance coaching, regular feedback, and mentorship in sales best practices.
• Championed a culture of learning by mentoring team members on inside sales techniques and promoting continuous professional development.
• Facilitated team adoption of new technologies and sales methodologies through structured training programs, improving overall productivity and success rates.
• Actively managed the sales pipeline to ensure a consistent flow of qualified leads and optimized opportunity conversion.
• Collaborated cross-functionally with marketing, operations, and customer success teams to design and execute targeted campaigns that accelerated lead generation and improved conversion metrics.
• Coordinated smooth transitions during account handoffs between departments, ensuring a seamless onboarding experience and sustained client satisfaction. Inside Sales and Customer Experience Specialist Manager– The HydraFacial Company Feb. 2021 - Apr. 2022 I Long Beach, CA - Hybrid (NASDAQ:SKIN, initial valuation $1.1B; Dec 2020)
• Created Online Lead Pre qualifying process, that supported $26.6 Million of Capital Sales in one calendar year
• Created and trained Inside Sales Specialists on all SOPs applying to the Inside Sales Department
• Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
• Liaised with clients via email or phone, connecting them to their Capital Sales Manager
• Worked closely with other departments to promote products and marketing campaigns.
• Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
• Managed sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
• Monitored and amplified sales pipeline to maintain flow of potential leads and prospects. Sales Manager– Equinox
Mar. 2016 - Feb. 2021 I Irvine, CA - Onsite
• Promoted from Membership Advisor to Sales Manager after consistently exceeding sales targets and contributing to Club of the Year recognition in 2017.
• Managed and coached a sales team of 6, implementing best practices and driving consistent performance in new memberships, renewals, and ancillary services.
• Developed and maintained strong client relationships through personalized service, needs assessment, and effective follow-up, leading to high member satisfaction and retention.
• Achieved and surpassed monthly and annual sales goals by leveraging lead tracking systems, cross- selling strategies, and targeted outreach campaigns including cold-calling, emails, and texts.
• Identified, hired, and trained high-performing team members, fostering a culture of excellence and accountability.
• Supported and resolved customer relations issues promptly to ensure positive member experiences and loyalty.
• Organized community engagement events to drive brand visibility and increase membership sales.
• Maintained accurate and up-to-date membership records and CRM data to support operational efficiency and reporting.
*****************@*****.***
Westminster, CA
PROFILE
Dynamic and results-driven Sales Leader
with over 8 years of experience building
and managing high-performing inside sales
teams across the health, wellness, and
medical device sectors. Proven track
record of exceeding revenue goals, driving
operational efficiency, and leading
strategic sales initiatives from the ground
up. Adept at developing scalable sales
systems, optimizing pipeline visibility, and
aligning cross-functional teams to
accelerate business growth. Skilled in
Salesforce, NetSuite, and SAP, with a talent
for mentoring teams, enhancing customer
experience, and implementing process
improvements that deliver measurable
results. Known for fostering strong client
relationships, coaching with empathy, and
executing sales strategies that convert
leads into loyal customers.
COMPETENCIES
• Inside Sales Leadership
• Sales Strategy & Execution
• Pipeline & CRM Management -
Salesforce, NetSuite, and SAP.
• Client Relationship Management
• Training & Development
• Process Optimization
• Sales Analytics & Forecasting
• Change Management
REFERENCES
• Jessica Solomon- Chief People Officer
• Clint Carnell- CEO/ Founder
• Michael Schultz- Area VP of Sales
• Reviewed and recommended sales workflow in increased visibility into pipeline and close rate.
• Restructure sales team, including compensation plan to drive better business outcomes and create an idea profile to attract and retain top performers.
• Enhanced Salesforce reporting for business clarity. Geneo – Advisor
• Reviewed and recommended sales workflow in increased visibility into pipeline and close rate.
• Restructure sales team, including compensation plan to drive better business outcomes and create an idea profile to attract and retain top performers.
• Enhanced Salesforce reporting for business clarity. K
M Kathryn Mendoza
The **************@*****.***
Westminster, CA
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