Front Desk Customer Service

EDWIN M. OSPINA-APONTE

*****.*******@******.*** C: 646-***-****

Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills

Customer service

Professionalism

Observant

Lift over 50lbs

Greatly effective in team or group setting

Communications

Bilingual English-Spanish

Emotional control

Experience

Custom Protective Services Bronx, NY

Front Desk Security

05/2017 – 02/2023

Ensure Safety of staff, property, and clients.

Communicate with visitors, vendors, and tenants at all times

Make hourly rounds, monitor security cameras, and check in visitors.

Complete logs, incident reports, and all other required documents

Present a professional manner at all time.

Access control at the front desk while multitasking and answering phone calls.

Ensure safety and security of all assigned equipment

Kozy Shack Manhattan, NY

Heavy Equipment Operator

2008 – 2010

Perform routine maintenance on loader such as lubricating, fueling, and cleaning.

Safely operate machinery without any supervision.

Safely load and logged all hazardous products.

Participate in safety meeting and programs.

Education and Training

Star Security Training Brooklyn, NY

Security License (Exp date 2/21/2025)

07/2014

International Academy of Canada Cali, Colombia

TEFL/TESOL Emphasis Certification (120 hours)

03/2011

Colegio Santa Inis Cali, Colombia

High School Diploma

2005

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