Project Coordinator Management

CHRISTINA ‘CHRISTA’ CIAMPAGLIA

**** ********* **., ***********, ** 32903 321-***-**** ***********@*****.***

OBJECTIVE

Experienced Project Coordinator with a strong background in IT project management, business process optimization, and data analytics across industries such as healthcare, property management, and professional services. Over five years of experience supporting enterprise-level IT projects, including Cisco VOIP implementations, telecommunication transitions, and resource planning through effective use of tools like ServiceNow, Smartsheets, Excel, Jira, Power BI, and AI-driven solutions. Skilled in developing SOPs, improving project schedules, creating dashboards for executive reporting, and employing predictive algorithms to mitigate risks. Holds a Bachelor of Science in Business Analysis and Management from Bellevue University and a Certified Associate in Project Management (CAPM)® certification from the Project Management Institute.

SKILLS & CAPABILITIES

Career highlights include enhancing decision-making efficiency by up to 60% through real-time KPI tracking dashboards and increasing operational efficiency in workflows by up to 85%. Actively seeking roles that value innovative approaches to project coordination within dynamic organizations.

EXPERIENCE

Apex Systems - Contractor assigned to CommonSpirit Health Project Coordinator IT Network & Voice Portfolio, Capacity & Planning 2024-02 – 2024-09

Supported IT Project and Program Managers in the execution of Cisco VOIP implementation projects across hospital sites as part of the Unified Communications Telephone Replacement Program.

Increased business process efficiency by 85% through the development of comprehensive Business Process reference slidedecks for Project Managers, Program Managers, and the Project Coordinator team.

Designed dashboards by aggregating data from ServiceNow and leveraging AI-driven analytics to provide executive leadership with real-time insights into project KPIs, achieving a 60% boost in decision-making efficiency and enabling effective milestone tracking and gap analysis.

Employed AI-powered tools alongside Smartsheets and Google Sheets for project tracking tasks, including Purchase Orders and Implementation Travel Submissions, while creating dynamic dashboards tailored to project requirements.

Implemented process optimization techniques to ensure adherence to a structured project management methodology, organizing detailed planning steps, managing resources, maintaining Purchase Order Trackers, Travel Submission Trackers, Implementation Schedules, and other key documentation.

Input resource assignment hours into ServiceNow to ensure precise project budget reporting while leveraging platforms such as Google Sheets/ Slides, ServiceNow, ChatGPT, Smartsheets, and Excel for cross-platform functionality.

Dahl Consulting - Contractor assigned to Dominium Property Management Information Technology Project Coordinator 2023-08 – 2024-01

Provided IT, construction, and telecommunication project support to multiple properties and offices, encompassing project coordination, documentation management, and on-site interactions.

Enhanced the analog-to-cellular telephone line project schedule by 30% through efficient disconnection of incumbent provider lines post-installation at Dominium multi-family housing properties.

Delivered actionable insights to C-level executives by conducting comprehensive financial data analysis using Excel, Power Query, and Power BI; designed an advanced KPI dashboard for data visualization and decision-making.

Developed AI-based predictive algorithms to identify potential project risks and opportunities proactively, leading to improved success rates in project execution.

Increased business process efficiency by 75% through the development of detailed Standard Operating (SOPs) for key workflows.

Implemented AI-driven automation for data entry and reporting processes, significantly reducing manual workloads while ensuring accuracy.

Facilitated intake meetings and critical path reviews to assess IT requirements and align construction plans with IT needs.

Acted as a liaison between sites and external vendors/contractors to coordinate complex IT projects effectively.

Managed priorities for technical staff, subcontractors, and project leaders by leveraging technical expertise and adapting recommendations based on evolving needs.

Oversaw the maintenance and updates of project tasks within various tools such as Jira while coordinating voice and data cabling installations across multiple sites.

Ability to work across multiple platforms, including but not limited to Microsoft 365 Suite Tools, such as Excel, PowerBI, Word, Copilot, PowerPoint, Outlook, OneDrive; also Jira, Webex, and others.

Xactly Corp Resourcing Administrator - Professional Services Operations 2022-11 – 2023-02

Coordinated with project managers and consultants to assess individual resource skill sets, strengths, and capabilities to align them effectively with project team requirements.

Utilized DocuSign for comprehensive contract lifecycle management, including RFQ/RFP generation, document sharing, signing, tracking, renewal processes, and archival tasks to optimize workflow efficiency.

Tracked staffing assignments in alignment with individual development plans and billable utilization targets; developed and maintained associated reports such as resource availability and metrics reporting for business leaders.

Designed and managed a comprehensive resource repository featuring a skills profile database to enhance resource assignment accuracy.

Supported the integration of DOMO, OpenAir, and Smartsheets into the Planview AdaptiveWorks/Clarizen implementation project by conducting user acceptance testing (UAT) to ensure seamless migration of existing tools for the Resource Modules.

Configured projects within Planview AdaptiveWorks/Clarizen by assigning teams, managing documentation/content, generating reports, and collaborating across platforms such as Salesforce, Lucidchart, Adobe Acrobat among operational excellence.

Kyriba Corp Jr. Project Manager- PS Value Added Services Team 2020-07 – 2022-08

Facilitated the closure of 300 expired and over-budget legacy projects in collaboration with cross-functional teams, ensuring efficient resource allocation and project alignment.

Monitored and analyzed metrics for over 200 projects, collecting data to provide actionable insights to project stakeholders.

Enhanced project outcomes by reducing the number of ongoing projects within the Value-Added Services Team, positively impacting key performance indicators.

Developed and implemented contract strategies aligned with organizational goals, optimizing lifecycle management processes via DocuSign, achieving a 40% reduction in contract cycle time.

Organized and led project meetings to ensure stakeholder alignment on tasks, objectives, and timelines while maintaining adherence to corporate standards and procedures.

Designed and maintained KPI dashboards, escalated critical matters to upper management, and ensured compliance with company protocols for decision-making support.

Utilized Planview Project Place for establishing workspaces, assigning task cards to team members, setting timelines, managing documents, and generating progress reports to track milestones effectively.

Ability to work across multiple platforms, including but not limited to Planview Project Place, SalesForce, OpenAir, Googlesheets, Lucidchart, DocuSign, Visio, Adobe Acrobat, PowerBI, and others.

Axiom Path - Contactor assigned to Kyriba Jr. Business Analyst & Project Coordinator - Project Management Office 2018-09 – 2020-07

Achieved a 60% increase in operational efficiency by developing and implementing operations and process improvements for the PMO through the integration of OpenAir with Netsuite.

Enhanced business direction by implementing strategic changes based on customer feedback, driving continuous improvement.

Conducted analysis of key business indicators, summarized factors influencing results, and created presentations to support data-driven decision-making processes.

Utilized Visio to design business process models and process flow charts based on stakeholder requirements to establish or optimize existing business processes.

Collaborated with internal stakeholders to convert business needs into actionable project scopes, defined timelines and deadlines within Planview Project Place, and tracked progress through regular reporting while monitoring issues.

Performed gap analyses to identify inefficiencies in processes, proposed practical solutions, analyzed sales data, backlogs, and open orders to provide actionable insights for the sales team.

EDUCATION

Bellevue University, BS Business Analysis & Management 2019

Major: Business Analysis & Management

CERTIFICATIONS

Certified Associate in Project Management (CAPM)®

REFERENCES

Emma Orton 203-***-**** ******@******.***

Mary Osborne 612-***-**** **.*******@*******.***

Dorcas Wood 561-***-**** ************@*****.***

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