Customer Service Representative

Sarah E. Hirsch

720-***-****

******.*******@*****.***

SKILLS

Sales/Customer Service - Proficient in Word/Excel/Power Point/CRM/Database/Outlook - Reliable - Goal Oriented - Honest - Multitasker - Professional - Self motivated - Research EXPERIENCE

Ponga’s Pet Palace / 69160 LA-59 #3, Mandeville, LA 70471 Pet Groomer 7/15/2024 - 12/2/2024

Responsibilities include excellent customer service by communicating with clients regarding specific grooming instructions. Expert knowledge of all pet styling types. The ability to deliver to the client the results requested. Keeping detailed records of how specific instructions and relative information regarding the animal. Being able to stay calm in all situations and handle working in loud environments without distraction. Keeping up with current trends in a changing industry and the ability to clip, scissor, brush out, bathe, de shed, etc. all standard and show cuts. All Pro Shipping / 9220 Teddy Lane Unit 2000 Lone Tree, CO 80124 Customer Service Representative 1/11/2021-9/27/2023 Responsible for providing unprecedented customer service in a fast paste shipping company, ensuring the safe delivery of live animals. Worked closely with Premier agents at FedEx, to understand all aspects of their system, understanding job related verbiage, and expediting requests. Researched to become knowledgable on species of animals any all other pertinent information needed. Respond quickly and effectively to a high volume of mails and phone calls. Write proficient emails, newsletters, and template responses for the team to utilize. Assisted writing train manual and training of new employees. Aided the accounting department with running reports and configuring shipper’s discounted rates. Comedy Works / 1163 S. Cherokee St. Denver, CO 80223 Sales Associate 3/23/19 – 3/11/2020

Main responsibilities are reserving parties and dinners for comedy shows using our promotional offers, through unsolicited tele-sales. I work with a fantastic team to obtain larger goals and I am focused on my daily goals. I manage confirmations, updating guests on upcoming shows, adapting to suit the needs of our guests, superior customer service, correct data entry for several programs, high call volume, high party bookings per day and other responsibilities. I am professional and take the time to ensure my guests are well taken care of. EDUCATION

Art Institute of Colorado Audio Production 2016 - 2018 Southeastern University Music/Psychology 1998/2002 Florida Institute of Animal Arts Professional Pet Stylist 8/2003 – 12/2003 Student Achievement Award-Student Recognition Award-Career Start Contest Participation Award REFERENCES AVAILABLE UPON REQUEST