Administrative Assistant Business Administration

PROFESSIONAL PROFILE

A highly skilled and bilingual professional with over 15 years of experience in higher education, administration, and project coordination. Possesses a Master’s in Business Administration and a Bachelor's in Office Systems Administration. Proven ability to manage academic programs, coordinate projects, and lead teams. Experienced in document translation (English-Spanish), preparing reports, proposals, and memorandums for diverse audiences. Demonstrated expertise in educational planning, accreditation processes, and curriculum management. Adept at building strong relationships with stakeholders, ensuring compliance with academic regulations, and providing strategic guidance for operational success. Strong proficiency in Microsoft Office and academic software applications.

COMPETENCIES

Leadership

Supervision

Accreditation

Compliance

Program Development

Implementation

Time Management

Resource Management

Teaching

DEPARTMENT OF EDUCATION OF PUERTO RICO March 2023– June 2023

ADMINISTRATIVE ASSISTANT

Drafted official correspondence, memorandums, proposals, and business reports in both English and Spanish.

Prepared and organized data tables and documents for internal and external stakeholders.

Assisted in managing administrative tasks and ensuring timely completion of program deliverables.

Coordinated communication between team members, maintaining an organized flow of information.

Ensured accuracy and clarity in bilingual documents to maintain consistency in communication.

Collaborated with cross-functional teams to support the successful execution of program objectives.

Managed scheduling, meetings, and follow-ups to streamline workflow and ensure deadlines were met.

Provided administrative support in the preparation of presentations and reports for senior management.

UNITED STATE POSTAL SERVICE March 2020 – April 2022

RURAL CAREER ASSISTAN

Assisted in managing rural delivery routes, ensuring timely and accurate mail distribution.

Coordinated with local postal staff to resolve delivery issues and improve operational efficiency.

Provided customer service by answering inquiries and addressing concerns regarding postal services.

Supported the recruitment and onboarding process for new postal employees in rural areas.

Tracked and maintained postal inventory and equipment, ensuring proper functionality for daily operations.

INTER AMERICAN UNIVERSITY August 2014 – May 2015

PART-TIME PROFESSOR

Taught and developed course materials for Introduction to Data Processing (CMED 0340), covering essential data management concepts and software tools.

Delivered lectures, facilitated discussions, and provided hands-on training to students in data entry, processing, and analysis techniques.

Assessed student progress through assignments, exams, and projects, offering constructive feedback for improvement.

Utilized various teaching methods to engage students and adapt to different learning styles.

Maintained an organized grade book and communicated regularly with students regarding their performance and course requirements.

Collaborated with faculty members to ensure course alignment with departmental standards and educational goals.

COLEGIO UNIVERSITARIO DE SAN JUAN February 2010 – June 2015

EDUCATIONAL EXTENSION DIVISION ADVISOR January 2015 – June 2015

Led the planning, organization, and coordination of the Educational Extension Division across Short Courses, Certificate Programs and Special Projects.

Developed and implemented strategies to enhance the division’s programs, ensuring alignment with institutional goals and community needs.

Coordinated with instructors, staff, and external partners to ensure smooth execution of educational offerings and initiatives.

Managed program schedules, budgets, and resources to optimize operational efficiency.

Promoted educational programs to increase enrollment and participation, contributing to the division’s growth.

Monitored program effectiveness through data analysis and feedback, making recommendations for continuous improvement.

DEPARTMENT OF BUSINESS ADMINISTRATION MANAGER September 2012– June 2013

Ensured completion of essential tasks within the department, including academic leadership, budget management, curriculum updates, and assigned responsibilities.

Coordinated academic counseling for students within the department, ensuring guidance was in alignment with academic goals.

Monitored and assessed faculty responsibilities, ensuring all duties were performed according to established standards.

Guided and mentored new professors on program expectations and responsibilities to facilitate smooth integration into the team.

Developed and assigned faculty work plans, coordinating with the Academic Dean to ensure plans were executed effectively.

Worked with the Academic Dean and other institutional authorities to maintain and enhance departmental programs, ensuring they met educational standards.

Coordinated activities and events for the department, including both academic and student-focused programs, following institutional policies and procedures.

Organized and led departmental committees to evaluate and update course syllabi, improve curriculum structure, and create teaching materials.

Managed an inventory of equipment and resources required for program activities, ensuring timely requests for necessary materials.

Organized managerial activities related to the academic functioning of the department, aligning with institutional goals and directives.

Prepared and submitted comprehensive work plans to the Academic Dean, ensuring alignment with the department's objectives.

Undertook additional managerial tasks assigned by institutional authorities to support department success and institutional priorities.

EDUCATIONAL EXTENSION DIVISION COORDINATOR January 2012 – September 2012

Developed and implemented strategies to expand the division’s educational offerings, ensuring they meet community and institutional needs.

Coordinated with instructors, staff, and external stakeholders to guarantee the smooth execution of educational programs and initiatives.

Managed schedules, budgets, and resources for each component, optimizing the division’s operational efficiency.

Promoted educational programs to increase enrollment and participation, contributing to the division’s growth.

Collected and analyzed program data, using feedback to evaluate and enhance program effectiveness.

Fostered strong partnerships with local businesses and organizations to expand opportunities for students and enhance program relevance.

INTERNSHIP PROGRAMS COORDINATOR August 2010 – December 2013

Coordinated internship programs for students ensuring they met program requirements and academic goals.

Worked closely with local businesses and organizations to secure relevant internship opportunities for students.

Monitored student progress during internships, providing guidance and support to ensure successful learning outcomes.

Developed and maintained relationships with employers to create future internship opportunities and enhance student experiences.

PART-TIME INSTRUCTOR August 2010 - December 2013

INFO 2260 - Systems Analysis and Design: Delivered lectures on systems analysis methodologies, design processes, and the use of tools for developing and managing systems.

ADSI 1102 - Spanish Speedwriting Transcription: Taught students transcription techniques in Spanish, enhancing their typing and writing speed.

ADSI 1101 - Speedwriting: Instructed students in speedwriting techniques to improve efficiency and accuracy in written communication.

ADSI 1154 - Word Processing I: Introduced students to basic word processing skills, including formatting, document management, and data entry.

ADSI 2255 - Word Processing II: Advanced level course that focused on mastering word processing tools for complex document creation.

ADSI 2230 - Office Systems Administration: Provided students with practical knowledge of office systems and the skills required to manage administrative tasks efficiently.

ADSI 2250 - Integrated Computer Applications: Taught students how to use various computer applications for integrated office tasks and systems management.

ACADEMIC DEAN’S ADVISOR February 2010 – September 2012

Advised on licensing and accreditation processes with various accrediting agencies such as Council of Education, Middle States Commission on Higher Education and National League for Nursing

Prepared and submitted reports and amendments to licensing and accrediting agencies, ensuring compliance with standards.

Assisted in the coordination and organization of Advisory Boards, providing necessary guidance and recommendations.

Collaborated on the submission of new projects and revisions to relevant agencies.

Worked closely with Self-Study Committees to meet the accreditation requirements of each agency, facilitating the preparation of required documents.

Managed and organized institutional documentation for Licensing and Accreditation Office, ensuring timely submissions and adherence to deadlines.

Assisted in preparing institutional evaluation reports, including reports on student assessments, strategic planning, and academic performance indicators.

John Dewey College August 2014 – May 2015

PART-TIME PROFESSOR

COMP 101 - Introduction to Computers, providing foundational knowledge on computer systems and applications.

Delivered SIGA 206 - Systems Analysis and Design, focusing on methods and techniques used in analyzing and designing computer systems.

SIGA 205 - Internet in Business, covering the role of the internet in modern business practices and e-commerce.

SIGA 104 - Business Applications Management, equipping students with skills in managing business software and applications.

SIGA 230 - Internship, helping them gain practical, real-world experience related to their coursework.

Council of Higher Education of Puerto Rico 2002 – December 2012

ASSISTANT ANALYST May 2009 – January 2010

Received, analyzed, and provided recommendations on proposals from institutions of higher education.

Managed the submission of documentation required by the Education Board, including coordinating the organization of Advisory Committees (JC).

Organized and coordinated meetings and facilities for the Advisory Committees, ensuring smooth logistics and compliance with procedures.

Facilitated the certification process, presenting significant changes to the Licensing Committee.

ADMINISTRATIVE ASSITANT II April 2002 – April 2009

Composed letters, memorandums, proposals, and commercial reports in both English and Spanish.

Demonstrated strong ability to work under pressure, manage multiple tasks simultaneously, and collaborate with teams to meet deadlines.

SKILLS AND STRENGTHS

Proficient in drafting official correspondence, memorandums, proposals, and reports in both English and Spanish.

Extensive experience in managing administrative tasks, coordinating communication, scheduling, and maintaining office workflows.

Skilled in organizing and preparing documents, data tables, and reports for both internal and external stakeholders.

Ability to handle customer inquiries, address concerns, and resolve issues effectively.

Competence in developing and delivering course materials, lectures, and training in subjects like data processing, systems analysis, and business applications.

Proven ability to plan, organize, and coordinate educational programs, ensuring alignment with objectives and community needs.

Experience in managing program budgets, resources, and scheduling to optimize operational efficiency.

Strong ability to work with cross-functional teams, staff, and external partners to meet goals and improve outcomes.

Assisted in the recruitment and onboarding of employees, ensuring smooth transitions for new hires.

Skilled in collecting, analyzing, and using data to assess program effectiveness and make recommendations for improvements.

Able to juggle multiple responsibilities and adapt quickly to shifting priorities in fast-paced environments.

Ensures accuracy and clarity in both administrative and academic documents, maintaining high-quality standards in all deliverables.

Able to identify areas for improvement, develop strategies, and execute solutions based on data analysis and feedback.

Strong written and verbal communication skills, ensuring effective information flows among team members, students, and stakeholders.

Demonstrated ability to maintain structured, organized environments, from documentation management to coordinating complex schedules.

EDUCATION

MBA IN BUSINESS ADMINISTRATION

Polytechnic University of Puerto Rico May 2007

BBA in Office Systems Administration

University of Puerto Rico May 2001

TECHNICAL & DIGITAL PROFICIENCY

Word, PowerPoint, Access, Excel, Outlook.

Contact this candidate