Human Resource Customer Service

Akshay Salunkhe

Contact No – 983-***-****

***********@*****.***

Summary:

An enthusiastic professional with a Masters of Business Administration, having 3+ years of experience in the field of Human Resource and Administration.

Well versed with Employee recruitment & retention, HR Operations, Payroll & Compliances, and Grievances Handling of employee’s complete life cycle

Strong experience in managing diverse set of employees.

Hands on experience in setting up HR processes for recruitments and HR Dashboard.

Skilled communicator with natural talent for building rapport and working effectively across a wide spectrum of internal and external stakeholders, including senior executives, HR business partners and applicants.

Core Competencies

MIS reporting Recruiting and hiring Time Management Employee relation & Diversity Payroll Management Customer service Employee performance improvement On Boarding & Exit formalities Training & development Work Experience:

Prowiz Mansystem

Human resource and Admin executive

Handling Core HR activities – Talent Acquisition, Joining & On-boarding, Learning & Development, Talent Management, Employee engagement, Payroll & Compliance, Generating HR letters and Grievance Handling.

Responsible for processing the payroll of On-roll employees checking the payroll entries given by the Payroll vendor, preparing salary processing reports, for ensuring the disbursements of salary on time

Handling end to end queries related to employee life cycle – Joining, Transfers, Disciplinary actions, Exit process

Handling Offer and On boarding team (Pre-joining Background Verification, Documentation for Joiners, On boarding)

Compilation & processing of attendance data in attendance system.

Processing monthly attendance musters for workers, trainees & officers.

Maintaining employees personal files and records, communicating HR policies & across the organization at all levels.

Issuing Offer and Appointment letters and other HR letters - Absconding, Transfer, Termination, Warning, Show Cause Notice etc.

Tracking attendance, maintaining leave records, PF records, issue letters, etc.

Preparation of full and final settlement generation of Experience Letters, Relieving Letters.

Preparing various MIS reports required by various stakeholders using MS-Excel functions like V- lookup, Pivot Table, etc.

Grievances handling pertaining to work culture and people engagement activities. Coordination with Compliance vendor for generating timely Challan. Identifying opportunities for HR systems efficiencies by consistently reviewing current data. Jet Airways India Ltd.Pune March2016-June2017

Customer support associate And Administrator

Acting as a point of resolution for customers who have complaints

Using good judgment and initiative, developing resolutions to complaints by telephone.

Following correct escalation procedures to Line Management and/or Customer Relations

Obtain and evaluate all relevant information to handle inquiries and complaints

Direct requests and unresolved issues to the designated resource

Record details of inquiries, comments and complaints and actions taken

Communicate and co-ordinate with internal departments. Jubilant food works, Pune June2014 -November2015

Customer service executive

Provide feedback on product and process improvement to Team Leader

Work closely with Sales, Suppliers, Pricing, other support teams to archive customer’s satisfaction

Prepare operational reports assigned by Manager

Carry out ad-hoc tasks assigned by Manager

Team handling and motivating team towards generating output,

Involved in induction and joining of new employees Educational Qualification:

Masters of Business Administration (MBA) from ASMA institute of Management Pune university in 2018 with Grade “A”

Projects – “Operation Management” for MacDonald’s Sinhagad road Pune

B.Sc. Hotel management from Bharati Vidhyapeeth university, Pune in 2014 with Grade “A”

H.S.C. from Maharashtra Board, in 2011 with Grade “B”

S.S.C. from Maharashtra Board, in 2009 with Grade “A” Certification:

Fundamentals of Human Resource by Alison - March 2020

Professional Resilience Building skills to thrive at work by Future learn –April2020

The fundamentals of Digital Marketing by Google Digital Unlocked –May2020

Email etiquettes By TCS –May2020

IT skills:

Ms. Excel, PPT, word.

Boolean search

Outlook, Time and labor online

Saber software

Personal Dossier:

Date of Birth-23April 1994

Languages Known- English, Hindi, Marathi

Residential Address -Warje Malwadi shiv sai complex Pune-411058

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