Support Specialist Customer Relations
Resume:
Brenda Scudder
Weiser, ID *****
***********@*****.***
Professional Summary
Seasoned Director of Customer Relations with exemplary skills in building customer relationships with a sales background. Engaging personality and service-driven coupled with knowledge of Customer 1st Experience. Seeking opportunity to build success with exciting organization. Willing to relocate to: Weiser, ID
Authorized to work in the US for any employer
Work Experience
Scale Support Specialist
Premier Aggregates-Eagle, ID
February 2024 to January 2025
Data entry, order processing, schedule deliveries, invoice, collect payment, assisting drivers with processing pick ups while delivering customer first service. First point of contact for residential customers. Dispatch Coordinator
Culligan by WaterCo-Auburn, WA
February 2022 to May 2023
Handle all service related calls. schedule and dispatch all service technicians using Google calendar, all A/R transactions, assisted manager with all A/P processes, processed all morning paperwork for service technicians and bottle water drivers, close morning batches, assist walk in customers with returns/sales, process new installs, update service register daily, maintain Teams spreadsheet for service technicians and bottled water drivers and other duties as assigned Director of Customer Relations
Quick Minerals-New York, NY
August 2018 to May 2021
• All A/P & A/R processes
• Developed and deepened relationships with functional leadership to interconnect revenue generation initiatives with day-to-day operations.
• Identified and addressed process deficiencies, avoiding costly pitfalls and keeping operations scalable.
• Assisted sales team with development of aggressive sales strategies to achieve sustained market growth.
• Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts payable data and reconciled daily totals to confirm proper accounting.
• Prepared and mailed client invoices within expected timeframes to promote likelihood of on-time payments.
• Issued payments to vendors and suppliers on a weekly basis.
• Reviewed purchase documents and company receipts for reconciliation with statements.
• Paid vendors for regularly, maintaining relationships with sellers.
• Processed all incoming payments worth up to $80,000, confirming information to maintain 100% accuracy.
• B2B Sales
• Quickbooks
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